• English
• Vietnamese
• Chinese

Go to website

• Activate PayPal Smart Button

  PayPal Smart Button is designed by PayPal to improve payment experience and conversions rate on the site. You can activate the PayPal Smart Button so your customers can pay with their cards and can finish the orders without having to open another tab. This article will guide you to activate PayPal Smart Button for your online store.Very popular

• Switch between "3-step Checkout" and "One Page Checkout"

  A smooth checkout process is one of the crucial factor to encourage customers to finish their orders and reduce the bounce rate. ShopBase online store owners can choose to give their store one of two payment processes for their customers: 3-step Checkout and One Page Checkout. This article compares the two forms of payment and guide you on how to switch from a three-page checkout process to one that allows customers to pay in one page or vice versa. In this article A. 3-step chePopular

• Integrate Tiktok Pixel on ShopBase

  You can integrate TikTok Pixel into your online store to help you understand more about customer behaviors and the traffic sources. It allows you to collect actions that people take on your store so that you can track conversions or plan your ad campaigns to target customers more effectively. In this article A. Create TikTok Pixel B. Install TikTok Pixel ID on ShopBase store C. Verify your pixel D. Troubleshoot duplicated events E. TikTok Pixel events A. Create TikTok PixelSome readers

• Explain Chargeback responses

  Chargebacks are the fees returned to payment cards after customers have successfully disputed an item on their statements of account or transaction reports. Chargebacks could be either applied to debit cards (and basic bank accounts) or credit cards. Customers could ask for chargebacks in several circumstances. This part will guide you on how to respond and process chargeback requirements from customers. In this article A. Credit not processed B. Duplicate C. Fraudulent D. General E. PrSome readers

• Install the Pinterest tag on ShopBase

  You can integrate Pinterest Tag into your online store to help you understand more about customer behaviors and the traffic sources. Pinterest Tag collects data about how customers are using your online store pages, so that you can more effectively plan your ads campaigns to find new customers. This article will help you install the Pinterest tag on ShopBase in a few easy steps! In this article A. Get your Pinterest Tag ID B. Install the Pinterest Tag C. Verify your Pinterest TaSome readers

• Connect Checkout.com to your store

  Besides PayPal, Stripe and other payment gateways, you can activate Checkout.com as well if you want to allow credit card payments during checkout. Before connecting, you must have a Checkout.com account. Check the step A below for more details. If you already had a Business Account and Sandbox Account, kindly follow this tutorial to finish all steps. In this article A. Set up Checkout.com Business Account and [Sandbox Account](https://wwwSome readers

• Install Bing Ads Conversion Tracking on ShopBase

  You can integrate Bing Ads Conversion Tracking into your online store to help you understand more about customer behaviors and the traffic sources. Once it's added to your website, the UET Tag tracking code allows Microsoft Advertising to collect actions that people take so you can track conversions or target audiences with remarketing lists. In this article A. Get your Bing Ads Conversion Tracking B. Install the Bing Ads Conversion Tracking C. Verify your UET Tag D. TroubleshoSome readers

• Create a PayPal Business account on ShopBase dashboard

  In this article, we will guide you on how to create a PayPal Business account from the ShopBase admin page. Step by Step Tutorial From ShopBase admin site, go to Settings > Payment providers. 2. In Payment providers, find PayPal and choose Sign up with PayPal. 3. Next, click **Sign in/Sign up with PFew readers

• Overview of Settings

  This category includes all articles about the Settings section on your store. General View and update your store details Currency formatting Payment Provider Enable and manage your store's payment providers Checkout Customize your online checkout process Abandoned checkout follow-up emails and SMSs [Changes updaFew readers

• Activate Cash on Delivery (COD) on your store

  In addition to credit/debit card and PayPal, ShopBase now accepts Cash on Delivery (COD) as a payment method. Some customers are hesitant to use online payment methods due to fraud risks, insecurity, and so on. Cash on Delivery (COD) method allows customers to place orders on your website without having to pay immediately. When customer receives the product, payment for the order will be made upon delivery. This will improve your store's sales by providing customers with a simple, secure paymenFew readers

• Install Twitter conversion tracking ID on ShopBase

  You can integrate Twitter conversion tracking ID into your online store to help you understand more about customer behaviors and the traffic sources. This tag collects data about how customers are using your online store pages, so that you can more effectively plan your ad campaigns to find new customers. In this section A. Get your Twitter conversion tracking ID B. Install the Twitter Pixel ID on ShopBase store C. Verify your Twitter Pixel D. Troubleshoot duplicated events E. TwittFew readers

• Understand PayPal checkout issues

  During sales operations, you might sometimes encounter errors when checking out using PayPal payment method. This article summarizes some problems that may happen, along with the reasons why they happen and how to solve them. In this article A. Error in PayPal section on checkout page B. Problems while processing orders using PayPal A. Error in PayPal section on checkout page You may get the error message `"Something went wrong. We’ll take you back to checkout so you can tryFew readers

• Connect OceanPayment to your store

  In addition to PayPal, Stripe and other payment gateways, from now on you can also activate OceanPayment if you want to allow this payment method during checkout. This article will guide you to connect your OceanPayment account to your ShopBase store. In this article A. Activate OceanPayment as your payment method B. Deactivate your OceanPayment account A. Activate OceanPayment as your payment method Go to ShopBase admin site > Settings > Payment Providers ![](httpsFew readers

• Connect Pacypay to your store

  You can now activate Pacypay, in addition to OceanPayment and other alternative payment providers, if you want to allow this payment method during checkout. This article will guide you to connect your Pacypay account to your ShopBase store. In this article A. Activate Pacypay as your payment method B. Deactivate your Pacypay account A. Activate Pacypay as your payment method Go to ShopBase admin site > Settings > Payment Providers ![](https://storage.crisp.chat/userFew readers

• How to add custom options in emails?

  If you are selling customizable products, it is important to show all custom options in emails sent to customers to help them easily re-check their orders. Custom options can be added to emails such as Order confirmation, Order canceled, Order refund and Abandoned checkout emails using just one variable. In this article A. Add custom options to emails sent to customers B. Add custom options to the email sent to store owner and staffs A. Add custom options to emails sent to custFew readers

• Test mode for PrintBase store

  PrintBase allows you to place a test order on your own store to test the customer experience for the order checkout process. This section guides you on how to create a test order on your PrintBase store. In this section A. Turn on test mode B. Place a test order C. View a test order A. Turn on test mode To place trial orders on PrintBase stores, you need to enable test orders for all payment gateways on your PrintBase store. When this mode is enabled, all orders are in the formFew readers

• Integrate Snapchat Pixel on ShopBase

  You can integrate Snap Pixel into your online store to help you understand more about customer behaviors and the traffic sources. It allows you to collect actions that people take on your store so that you can track conversions or plan your ad campaigns to target customers more effectively. In this article A. Create Snap Pixel B. Install Snap Pixel ID on ShopBase store C. Verify your Snap Pixel D. Troubleshoot duplicated events E. Snap Pixel events A. Create Snap Pixel GFew readers

• Manage US taxes on your PrintBase store

  All PrintBase products when shipped to certain regions of the US (including New York, Pennsylvania, California, Florida, Ohio, and Texas) will be imposed sales tax according to the regulations of that region. In this article A. General set up for PrintBase stores B. How tax is calculated A. General set up for PrintBase stores Taxes will be charged either directly to your customers or your order's profit and PrintBase will remit your sales taxes to the US government on behalf.Few readers

• How to Re-synchronize your Tracking Numbers to PayPal

  This article will guide you on how to proactively re-sync tracking numbers to PayPal accounts. This can help ensure the transactions are informative enough and protect PayPal accounts from being suspended. Step by Step Tutorial From your ShopBase admin site, select Settings > Payment providers. In the PFew readers

• FAQs about taxes on PrintBase

  In the United States, the sales tax can be affected by several factors: The location your product is shipped from The location your product is shipped to Where you're registered to collect tax Item taxability Buyer exemptions The United States does not charge a federal sales tax. Instead, sales tax is calculated according to state, county, and municipality, according to physical or economic nexus. Physical presence nexus Physical presence nexus: Having employees, inventory, kioFew readers

• Set up taxes on ShopBase

  As a drop shipping business owner, it is your obligation to collect taxes on your sales, and remit those taxes to your government. In this article, we will show you how to set up taxes for your ShopBase store. In this article A. Set up tax rate for a country B. Set up tax rate for a region C. Set up tax overrides D. Tax calculation A. Set up tax rate for a country 1Few readers

• Overview of Sales channels

  Expanding new sales channels helps you sell to new customers online, on mobile apps, through social networks, and in person. ShopBase has built-in features that can help you sell your products across multiple sales channels. In this section, we will guide you on how to connect each sales channel to ShopBase so that you can keep track of your products, orders, and customers in one place. In this section [Automatically sync product feed to Google](https://help.shopbase.com/en/article/auFew readers

• Connect AsiaBill to your store

  You can now activate AsiaBill, in addition to OceanPayment and other alternative payment providers, if you want to allow this payment method during checkout. This article will guide you to connect your AsiaBill account to your ShopBase store. In this article A. Activate AsiaBill as your payment method B. Deactivate your AsiaBill account A. Activate AsiaBill as your payment method Go to ShopBase admin site > Settings > Payment Providers ![](https://storage.crisp.chaFew readers

• Activate bank transfer on your store

  In addition to credit/debit card and PayPal, ShopBase now accepts Bank Transfer as a payment method. This will improve your store's sales by providing customers with a simple, secure payment method. In this article, we will guide you on how to activate Bank Transfer on your store. In this article A. Activate Bank Transfer on your store B. Process Bank Transfer orders A. Activate Bank Transfer on your store Step by Step Tutorial From your ShopBase admin site, select **SetFew readers

• Set up tipping option for ShopBase orders

  With ShopBase's new built-in feature, customers can now add a tip to their order payment when they check out. They can add the tip as a percentage of order subtotal or as a custom amount. In this article, we will guide you on how to set up this tipping option for your ShopBase orders. In this article A. Set up tipping options for ShopBase orders B. Refund a tip A. Set up tipping options for ShopBase orders You can create up to three tipping options that are a percentage of theFew readers

• Capture payments for your ShopBase orders

  When a customer makes a success payment to an order, the payments need to be settled once it is authorized. This process is called payment capture. You can capture payments manually or automatically on ShopBase. In this article, we will guide you on how to capture payments for your ShopBase orders. In this article A. Set up automatic paymFew readers

• Suggestions on PayPal account setup

  A limited PayPal account is one of the most common problems for online merchants using this payment gateway due to unintentionally violating PayPal's policies. When a PayPal account is limited or funds are held, the store's business might be frozen because it is difficult to receive profit and use the funds for capital turnover. In this article, we will give you some suggestions on how to set up your PayPal account to avoid this unfortunate problem. In this article A. Verifying PayPalFew readers

• Install Yahoo Dot Tag on ShopBase

  You can install Yahoo Dot Tags into your online store to help you track performance and optimize Yahoo search. It allows you to collect actions that people take on your store so that you can track conversions or plan your ad campaigns to target customers more effectively. In this article A. Create Yahoo Dot Tag B. Install Dot Tag ID on ShopBase C. Verify your Yahoo Dot Tag D. Troubleshoot duplicated events A. Create Yahoo Dot Tag Go to [Ads Manager](https://gemini.yahoo.Few readers

• Install Criteo OneTag on ShopBase

  You can integrate Criteo OneTag into your online store to help you understand more about your store's customer behaviors and traffic sources. Once it is added to your website, the Criteo OneTag tracking code allows Criteo to collect visitor's activities on your store so you can track conversions or target audiences with remarketing lists. In this article A. Get your Criteo OneTag B. Install Criteo OneTag C. Verify your Criteo OneTag D. Troubleshoot duplicated events E. Criteo evFew readers

• Integrate Etsy to ShopBase

  In this article, we will guide you on how to connect your Etsy account to ShopBase, manage and fulfill your Etsy orders on ShopBase with just a few easy steps. In this article A. Connect Etsy account B. Manage and fulfill Etsy orders C. Disconnect Etsy account A. Connect Etsy accountFew readers

• Connect PayPal to your store

  Instruction to use PayPal as a payment gateway on your ShopBase store.Very popular

• Overview of Payment

  Understanding clearly the payment gateways is important for every store owners to process smoothly the payment. When one customer check out and finish their orders, they can choose to pay for their orders using the payment providers you've enabled to your online store. On ShopBase, you can add a variety of payment gateways to your store, including our built-in payment gateways: ShopBase Payments and [ShopBase MarketplVery popular

• Currency formatting

  Currency formatting is the display of price according to chosen currency unit on the store. Changing currency formatting will help customers in reading the right price of products and services, which further betters user experience of your online store. This article will guide you on how to change the currency formatting. In this article A. Types of currency formatting B. Currency formatting options C. Change currency formatting A. Types of currency formatting In total, there aVery popular

• Connect payment providers to your store

  In order to receive payments, you need to connect payment providers to your store. Fortunately, ShopBase has provided the most powerful and flexible payment methods for DropShipping, POD and White Label businesses all over the world, especially in countries that are not widely supported by the normal payment gateways. Follow the below guidelines to integrate your suitable payment providers. [Connect PayPal to your store](https://help.shopbase.com/en/article/connect-paypal-to-your-store-1wpu5Some readers

• Overview of Checkout

  The checkout process is the process that all customers must go through on the storefront if they want to complete purchasing the items in the cart. In the checkout page customers can add any given discount code for their order, fill in delivery address, billing address, payment method, and choose a shipping method to complete the purchase process. Understanding how to edit your checkout page will help you to improve your store's purchase rate, thereby increasing your store's sales. This sectionFew readers

• Connect Stripe to your store

  Guide to connecting Stripe to your store to accept credit card payment during checkout.Very popular

• Set manual shipping rates for ShopBase stores

  This is a detailed instruction to manage manual shipping rates on your ShopBase stores to boost your business revenueVery popular

• Understand payment status

  Payment status is the current status of a payment that a customer has made while ordering in your store. When you process your order, you can see the payment status linked to your order. The payment status can only be formed when the order is created. This section lists all the payment statuses for an order. Statuses include: pending: Payments which are pending for process. The payment might subject to failure in this state, hence you are recommended to check again to confirm if the paymeFew readers

• How to add and manage staff accounts on ShopBase

  As a store owners, you can create accounts for your staffs who can get access to ShopBase Admin Dashboard and help to run the business together, without sharing highly private information (such as billing and subscription). The number of staff account depends on your ShopBase pricing plan. In this article: A. Understand the levels of permissions B. Add staff accounts C. Manage staff accounts A. Understand the levels of permissions An accSome readers

• Set up policy pages

  How to publish your Legal information by using Legal pages on your ShopBase store.Popular

• Connect Braintree to your store

  Before connecting, you must have a Braintree account, know your API credentials and Sandbox account. Check the step A below for details. Step-by-step guide: A. Set up Braintree Business Account and Sandbox Account B. Get the Merchant ID, Public key & Private key C. Activate Braintree as your payment method D. Deactivate your Braintree account ASome readers

• How to place a test order (draft order)

  This is a short guide for ShopBase store owners to place a test order and make sure their store is working wellVery popular

• Changes when turning on abandoned checkout SMS

  When abandoned checkout SMS is set up for your store, you will need to manually update your privacy policy to inform customers about text notifications. Some settings regards to your store's checkout page will also be automatically updated. In this article A. Privacy policy updates B. Automatic settings from ShopBase A. Privacy policy updates Before you [activate Abandoned checkout SMS for your storPopular

• Customize checkout form and page

  Customize the style of your checkout page at ease with ShopBase to optimize the checkout process at its finest and boost sales. In this article A. Customize checkout form B. Customize checkout page A. Customize checkout form From ShopBase admin site, go to Settings > Checkout. In Form Option, customize the checkout form according to your preference.Few readers

• Set up PayPal Pro with 3-D secure

  3-D Secure is an XML-based protocol designed to be an additional security layer for online credit and debit card transactions. 3-D Secure may be required by some acquirers. Below is the instruction to set up 3-D Secure on your PayPal Pro gateway. ![](https://storage.crisp.chat/users/helpdesk/website/df8398a9e0c06000/imaFew readers

• How does PayPal Express Checkout work?

  Click here to start using PayPal Checkout Connect PayPal to your store to activate the PayPal payment method in your store. On this page: A. How PayPal Express Checkout works B. Advantage of using PayPal Express Checkout on store C. How to activate Paypal Express Checkout D. Hide Express Checkout button on Checkout page A. How PayPalVery popular

• Connect PayPal Pro to your store

  If you already had a PayPal Pro Account, kindly follow this tutorial to successfully connect it to your ShopBase store. In this article A. Set up PayPal Pro Business account and Sandbox account B. Get Client IVery popular

• How to export your payment history on Stripe and PayPal

  In some cases, we need your payment history in order to verify your ShopBase Payments account. Here's how you can export your Payment history from some popular payment providers. In this article A. Stripe B. PayPal A. StripeSome readers

• Optimize checkout page for better conversion rate

  The checkout page is where customers pay for all of the items in their shopping cart. Those who reach the checkout page after a series of actions are usually highly prospective customers. Even though they are only one step away from completing their purchase, many customers abandon the page at this point. Optimizing your checkout page will increase the number of customers who complete the purchase process, thereby increasing conversion rates and store profits. This article will show you how to oFew readers

• Rotate your payment methods

  One of the biggest problems for sellers is that receiving a large amount of payment (for example: a winning campaign, sales periods) can be a sign of fraud to payment gateways. Payment rotation is an awesome solution to split this risk between different payment methods, and even when one account is disabled, the customers can still check out with other payment methods. Cancellation and refund requests will be sent to the correct payment methods. With PayPal, tracking numbers will be automaticalVery popular

• Understand ShopBase fee & charge

  Overview of fees and charges on ShopBase.Very popular

• Connect Unlimint to your store

  Besides PayPal, Stripe and other payment gateways, you can activate Unlimint as well if you want to allow credit card payments during checkout. Before connecting, you must have a Unlimint account. Check the step A below for more details. If you already had a Merchant Account and Sandbox Account, kindly follow this tutorial to finish all steps. Step-by-step guide: A. Set up Unlimint Merchant Account B. Get Terminal code, Terminal Password & CallbackPopular

• Automatically sync product feed to Google Merchant Center

  With ShopBase's built-in feature, you can create product feeds and automatically sync them to Google Merchant Center. This feature helps you: Automatically update with just a few steps. You don't have to create links and edit yourself. Quicker update: Instead of every 24 hours, the data will be synced every 4 hours. Feeds do not have to be completely generated every time you update, which is ideal for stores with a large database. You can make changes right on ShopBase admin site withouSome readers

• How to change ShopBase pricing plan

  Each ShopBase pricing plan offers a variety of features. There is no one specific plan that works for every business, but you can use this guide to help you decide which pricing plan works best for you. In this article A. Features on all ShopBase pricing plans B. Key differences of ShopBase pricing plan (key features, fee & charge) C. How to change ShopBase pricing plan D. Notice before changing ShopBase pricing plan A. Features on all ShopBase pricing plans Kindly refer toFew readers

• How to apply promotion code to your plan

  Promo code for discounted subscription is only applicable when you are on a free trial, or when you change your plan. Also, the discount is applied for subscription only, not the transaction fee. Step by Step Tutorial Login to your account on ShopBase. Select the shop you want to add code to. Visit Settings > Account. On this page, go to Account Overview section > click Upgrade Plan. Choose a new plan to continue Fill iPopular

• Show the phone number field on the checkout form

  This part guides you how to show the phone number field on the checkout form for the customers to fill in. This will create favorable conditions for future outreach. Step by step Tutorial From the ShopBase admin site, choose Settings > Checkout 2. In Form options, there is Shipping address phone number section, choose Required (to require your customers to fill in) orFew readers

• Activate European payment methods on your store

  Customers in European countries are relatively open to making cross-border purchases. Online payment methods are also quite diverse, and some methods are more preferred depending on each country. Integrate more popular European payment methods will help provide customers with more reliable options and increase conversion rate. ShopBase now provides you with 04 new payment methods: Bancontact, iDEAL, giropay and SEPA Direct Debit. All these methods can be easily integrated via your StripFew readers

• Send order tracking and information to PayPal automatically

  Syncing tracking numbers and order information directly from ShopBase to PayPal would be a perfect solution for order with PayPal payment, which can also protect dropshipping merchants from disputes like Unauthorized Transaction or Item Not Received. After connecting PayPal as your payment provider, you can switch on the feature, or simply follow this walk-through to configure the type of order or product information and automatically add tracking information from ShopBase to PayPal. **NoVery popular