• English
• Vietnamese
• Chinese

Go to website

• Activate PayPal Smart Button

  You can activate the PayPal Smart Button so your customers will rest assured that they can pay with their cards and can finish the orders without having to open another tab. On this article: A. How it works B. How to activate A. How it works After being activVery popular

• One-page Checkout

  With online shopping moving quickly towards mobile, convenience is becoming a must for consumers. Overcomplicating your check out process can result in lost sales and unsatisfied customers. That's why One Page Checkouts were put into practice for ShopBase in an effort to simplify the check out process with fewer clicks and fewer pages. On this page: A. Overall B. How One Page Checkout looks. C. How to switch to One Page Checkout. A. Overall A one-page checkout displays allPopular

• Explain Chargeback responses

  Chargebacks are the fees returned to payment cards after customers have successfully disputed an item on their statements of account or transaction reports. Chargebacks could be either applied to debit cards (and basic bank accounts) or credit cards. Customers could ask for chargebacks in several circumstances. This part will guide you on how to respond and process chargeback requirements from customers. On this page A. Credit not processed B. Duplicate C. Fraudulent D. General E. ProduSome readers

• Connect Checkout.com to your store

  Besides PayPal, Stripe and other payment gateways, you can activate Checkout.com as well if you want to allow credit card payments during checkout. Before connecting, you must have a Checkout.com account. Check the step A below for more details. If you already had a Business Account and Sandbox Account, kindly follow this tutorial to finish all steps. In this section A. Set up Checkout.com Business Account and [Sandbox Account](https://www.cSome readers

• Overview of Settings

  This category includes all articles about the Settings section on your store. General View and update your store details Currency formatting Payment Provider Enable and manage your store's payment providers Checkout Customize your online checkout process Abandoned checkout follow-up emails and SMSs [Changes updatedFew readers

• Add promo codes, discounts to Abandoned Checkout SMSs and Emails

  Abandoned Checkout SMSs and Emails are importantly impacting on Conversion Rate of your store on ShopBase. Adding discount coupons in this step will improve the increase in ability of purchase, and stimulate customers' actions. In this article A. Set up Abandoned Checkout SMSs and Emails B. Customize Abandoned Checkout SMSs and Emails A. Set up Abandoned Checkout SMSs and EmailsFew readers

• Create a PayPal Business account on ShopBase dashboard

  In this article, we will guide you to create a PayPal Business account from the ShopBase admin page. Step by Step Tutorial From ShopBase admin site, go to Settings >> Payment providers. 2. In Payment providers, find PayPal and choose Sign up with PayPal. 3. ThFew readers

• Export your ShopBase Payments transactions

  In case a seller using ShopBase Payments wants to check the list of processed transactions and their costs to track the business results, please follow the steps below in the article to export your ShopBase Payments transaction history. Step by step tutorial From ShopBase admin, go to Settings > Payment Providers. Click on your ShopBase Payments to open the account details. Next, click on the View balance button. ![](https://storage.crisp.chat/users/helpdesk/website/df83Few readers

• How to add custom options in emails?

  If you are selling customizable products, it is important to show all custom options in emails sent to customers to help them easily re-check their orders. Custom options can be added to emails such as Order confirmation, Order canceled, Order refund and Abandoned checkout emails using just one variable. In the article: A. Add custom options to emails sent to customers B. Add custom options to the email sent to store owner and staffs A. Add custom options to emails sent to custoFew readers

• Activate Cash on Delivery (COD) on your store

  In addition to credit/debit card and PayPal, ShopBase now accepts Cash on Delivery (COD) as a payment method. Some customers are hesitant to use online payment methods due to fraud risks, insecurity, and so on. Cash on Delivery (COD) method allows customers to place orders on your website without having to pay immediately. When customer receives the product, payment for the order will be made upon delivery. This will improve your store's sales by providing customers with a simple, secure paymenFew readers

• Test mode for PrintBase store

  PrintBase allows you to place a test order on your own store to test the customer experience for the order checkout process. This section guides you on how to create a test order on your PrintBase store. In this section A. Turn on test mode B. Place a test order C. View a test order A. Turn on test mode To place trial orders on PrintBase stores, you need to enable test orders for all payment gateways on your PrintBase store. When this mode is enabled, all orders are in the formFew readers

• How to Re-synchronize your Tracking Numbers to PayPal

  This article will guide you on how to proactively re-sync tracking numbers to PayPal accounts. This can help ensure the transactions are informative enough and protect PayPal accounts from being suspended. Step by Step Tutorial From your ShopBase admin site, select Settings > Payment providers. In the PFew readers

• Payouts with ShopBase Payments

  ShopBase Payments - our internal payment gateway - helps reduce the risk of blocked accounts and pending payments. This payment gateway supports 39 countries all over the world with numerous superior features for your e-commerce stores. In this section, we will show you how to payout with ShopBase Payments. In this article A. Auto-payout to bank account B. Payout to ShopBase Balance C. View your ShopBase Payment order collecting in ShopBase Balance A. Auto-payout to bank accountFew readers

• Connect OceanPayment to your store

  In addition to PayPal, Stripe and other payment gateways, from now on you can also activate OceanPayment if you want to allow this payment method during checkout. This article will guide you to connect your OceanPayment account to your ShopBase store. In this article A. Activate OceanPayment as your payment method B. Deactivate your OceanPayment account A. Activate OceanPayment as your payment method Go to ShopBase admin site > Settings > Payment Providers ![](httpsFew readers

• Connect Pacypay to your store

  You can now activate Pacypay, in addition to OceanPayment and other alternative payment providers, if you want to allow this payment method during checkout. This article will guide you to connect your Pacypay account to your ShopBase store. In this article A. Activate Pacypay as your payment method B. Deactivate your Pacypay account A. Activate Pacypay as your payment method Go to ShopBase admin site > Settings > Payment Providers ![](https://storage.crisp.chat/userFew readers

• Connect AsiaBill to your store

  You can now activate AsiaBill, in addition to OceanPayment and other alternative payment providers, if you want to allow this payment method during checkout. This article will guide you to connect your AsiaBill account to your ShopBase store. In this article A. Activate AsiaBill as your payment method B. Deactivate your AsiaBill account A. Activate AsiaBill as your payment method Go to ShopBase admin site > Settings > Payment Providers ![](https://storage.crisp.chaFew readers

• How to fill in ShopBase Payments registration form

  ShopBase Payments - our internal payment gateway - helps reduce the risk of blocked accounts and pending payment. This payment gateway supports 39 countries all over the world with numerous superior features for your e-commerce stores. In this article, we will guide you on how to fill in your ShopBase Payments registration form. In this article A. How to register for ShopBase Payments B. To register as an individual entity C. To register as a business entity A. How to registerFew readers

• Connect PayPal to your store

  Instruction to use PayPal as a payment gateway on your ShopBase store.Very popular

• Understand ShopBase Payments

  ShopBase Payments - our internal payment gateway - helps reduce the risk of blocked accounts and pending payment. This payment gateway supports 39 countries all over the world with numerous superior features for your e-commerce stores. In this section, we will guide you through all the basic features of ShopBase Payments so you can optimize your store management. In this section A. Supported countries B. Setting up ShopBase Payments C. Payouts with ShopBase Payments D. Dispute and CharVery popular

• Overview of Payment

  Understanding clearly the payment gateways is important for every store owners to process smoothly the payment. When one customer check out and finish their orders, they can choose to pay for their orders using the payment providers you've enabled to your online store. On ShopBase, you can add a variety of payment gateways to your store, including our built-in payment gateway: ShopBase Payments to help reduce the risk of blocked account and pending payment. On this page: A. Add and actVery popular

• Currency formatting

  To help your customers easily read the amounts shown on your store, you can change how currencies are displayed on your store with our short guide below On this page: Currency formatting types Currency formatting options Change the currency formatting Currency formatting types In total, there are 2 different currency formats that are used in different parts of your store: HTML without currency: Online store and ShopBase admin Email without currency: NotificatioVery popular

• Connect payment providers to your store

  In order to receive payments, you need to connect payment providers to your store. Fortunately, ShopBase has provided the most powerful and flexible payment methods for DropShipping, POD and White Label businesses all over the world, especially in countries that are not widely supported by the normal payment gateways. Follow the below guidelines to integrate your suitable payment providers. [Connect PayPal to your store](https://help.shopbase.com/en/article/connect-paypal-to-your-store-1wpu5Few readers

• How to customize checkout process

  The checkout process is the process that the customers will have to go through when completing buying their items added in the cart. This process will occur on the storefront. You can change how the checkout flow will be like by configuring different features following our instruction. On this page: A. Overview of checkout process B. Customize checkout process A. Overview of checkout process The checkout process is the process that all customers must go through if they want toFew readers

• Connect Stripe to your store

  Guide to connecting Stripe to your store to accept credit card payment during checkout.Very popular

• Set manual shipping rates

  This is a detailed instruction to manage manual shipping rates on your ShopBase stores to boost your business revenueVery popular

• ShopBase Payments Policy

  Welcome to ShopBase Payments. This ShopBase Payments Services Policy (“Policy”) is an official policy applied for ShopBase Payments' users. In this document, ShopBase Payments are referred to as “ShopBase Payments”, "we", “us”, or “our” and the entity or person are referred to as “you”, “user”, or “your”. If you do not understand any of the aspects of this Policy, please contact us before using the Services. On this page A. Supported & Restricted Businesses B. ShopBase Payments PriciVery popular

• Understand payment status

  Payment status is the current status of a payment that a customer has made while ordering in your store. When you process your order, you can see the payment status linked to your order. The payment status can only be formed when the order is created. This section lists all the payment statuses for an order. Statuses include: pending: Payments which are pending for process. The payment might subject to failure in this state, hence you are recommended to check again to confirm if the paymeSome readers

• How to add and manage staff accounts on ShopBase

  As a store owners, you can create accounts for your staffs who can get access to ShopBase Admin Dashboard and help to run the business together, without sharing highly private information (such as billing and subscription). The number of staff account depends on your ShopBase pricing plan. In this article: A. Understand the levels of permissions B. Add staff accounts C. Manage staff accounts A. Understand the levels of permissions An accSome readers

• ShopBase Payments Terms of Use

  Welcome to ShopBase Payments. This ShopBase Payments Services Agreement (“Agreement”) is a legal agreement between ShopBase Payments (“ShopBase Payments”, "Spay", "we", “us”, or “our”) and the entity or person (“you”, “user”, or “your”) who registered on the ShopBase Payments Account page to receive certain payment processing, data, technology and analytics services, and other business services that may be offered by ShopBase Payments and its affiliates (each, a “Service”). This Agreement descrFew readers

• List of supported countries by ShopBase Payments

  Once ShopBase Payments is supported in your country, you’ll be able to accept payments from customers anywhere in the world. Below is the list of 39 supported countries by ShopBase Payments:Popular

• Set up policy pages

  How to publish your Legal information by using Legal pages on your ShopBase store.Some readers

• Connect Braintree to your store

  Before connecting, you must have a Braintree account, know your API credentials and Sandbox account. Check the step A below for details. Step-by-step guide: A. Set up Braintree Business Account and Sandbox Account B. Get the Merchant ID, Public key & Private key C. Activate Braintree as your payment method D. Deactivate your Braintree account ASome readers

• How to choose three page checkout or one-page checkout

  A smooth checkout process is one of the crucial factor to encourage customers to finish their orders and reduce the bounce rate. Therefore, we built two different ways to present your checkout page, so you may consider which one is more suitable on your store. In this article A. Three page checkout and one page checkout layout options B. How does it looks C. How to switch between "Three page checkout" and "One page checkout" A. Three page checkout or one page checkout layout optioFew readers

• How to register ShopBase Payments

  With ShopBase Payments, you will be ready to accept all major payment method the moment your ShopBase store is created. There's no need to set up a third-party payment provider or merchant account. It is indeed the simplest and fastest way to accept payments online. In this section A. Requirements B. Create ShopBase Payments account A. Requirements All merchants of ShopBase can register ShopBase Payments as an individual or business account type, as long as the below requiremenVery popular

• How to place a test order (draft order)

  This is a short guide for ShopBase store owners to place a test order and make sure their store is working wellVery popular

• Changes updated when turning on abandoned checkout SMS

  Customers keep their phones on hand, making it is easier to approach and sell them more. This feature will help you retain abandoned checkouts and boost them to make the purchase. If none of the products in the checkout are available for purchase (empty inventory, for example), then the email won’t be sent. In this article: A. Manually set for seller B. Automatically set from ShopBase A. Manually set for seller In order to activate **Automatically send abandoned checkout SMSPopular

• Set up PayPal Pro with 3-D secure

  3-D Secure is an XML-based protocol designed to be an additional security layer for online credit and debit card transactions. 3-D Secure may be required by some acquirers. Below is the instruction to set up 3-D Secure on your PayPal Pro gateway. ![](https://storage.crisp.chat/users/helpdesk/website/df8398a9e0c06000/imaFew readers

• How to customize checkout page on your preferences?

  Customize the style of your checkout page at ease with ShopBase to optimize the checkout process at its finest and boost sales. In this article: A.Customize checkout form B. Customize Checkout Page A. Customize checkout form Login into your store > Settings > Checkout > Scroll down to Form Option to edit. You can choose the form based on your preferences. B. Editing Checkout Page Upload a background image for the banner ![](https://storage.crFew readers

• How does PayPal Express Checkout work?

  Click here to start using PayPal Checkout Connect PayPal to your store to activate the PayPal payment method in your store. On this page: A. How PayPal Express Checkout works B. Advantage of using PayPal Express Checkout on store C. How to activate Paypal Express Checkout D. Hide Express Checkout button on Checkout page A. How PayPalVery popular

• Connect PayPal Pro to your store

  Before connecting, you must have a PayPal Pro Gateway account, know your API credentials, know your endpoint and Sandbox account. Check the step A below for details. Step-by-step guide: A. SVery popular

• How to export your payment history on Stripe and PayPal

  In some cases, we need your payment history in order to verify your ShopBase Payments account. Here's how you can export your Payment history from some popular payment providers. On this page: A. Stripe B. PayPal A. Stripe On the SFew readers

• How to optimize checkout page for better conversion rate

  There are many elements you can improve on the checkout page to give your visitors a pleasant shopping experience from end to end and boost the conversion rate. In this article A. Set "Creating a new account" optional B. Add countdown and Trust Indicators C. Add exit intent popup using SiteKit app D. Show checkout notification using Boost Convert app E. Add bundle widget using Boost Up-sell F. Add tracking code for retargeting ads A. Set "Creating a new account" optional ||Few readers

• Rotate your payment methods

  One of the biggest problems for sellers is that receiving a large amount of payment (a winning camp, high season for example) can be a sign of fraud to payment gateways. Payment rotation is an awesome solution to split this risk between different payment methods, and even when one account is disabled, the customers can still check out with other payment methods. Cancellation and refund requests will be sent to the correct payment methods. With PayPal, tracking numbers will be automatically updaVery popular

• Understand ShopBase fee & charge

  Overview of fees and charges on ShopBase.Very popular

• Connect Unlimint to your store

  Besides PayPal, Stripe and other payment gateways, you can activate Unlimint as well if you want to allow credit card payments during checkout. Before connecting, you must have a Unlimint account. Check the step A below for more details. If you already had a Merchant Account and Sandbox Account, kindly follow this tutorial to finish all steps. Step-by-step guide: A. Set up Unlimint Merchant Account B. Get Terminal code, Terminal Password & CallbackPopular

• How to calculate fee & charge

  Based on your ShopBase packages and billing cycles, your bill will show several charges and fee. They will be charged in US dollars only. In this article: A. Subscription fees B. Transaction fees C. Billing cycle D. View history of payout A. Subscription fees Subscription fees are the recurring charge for using ShopBase, and varies based on your package. ShopBase offers 3 package options (Basic Base, Standard Base, Pro Base) and 2 billing cycles (monthly and annually). You can fFew readers

• How to change ShopBase pricing plan

  Each ShopBase pricing plan offers a variety of features. There is no one specific plan that works for every business, but you can use this guide to help you decide which pricing plan works best for you. In this article A. Features on all ShopBase pricing plans B. Key differences of ShopBase pricing plan (key features, fee & charge) C. How to change ShopBase pricing plan D. Notice before changing ShopBase pricing plan A. Features on all ShopBase pricing plans Online StoreFew readers

• How to apply promotion code to your plan

  Promo code for discounted subscription is only applicable when you are on a free trial, or when you change your plan. Also, the discount is applied for subscription only, not the transaction fee. Step by Step Tutorial Login to your account on ShopBase. Select the shop you want to add code to. Visit Settings > Account. On this page, go to Account Overview section > click Upgrade Plan. Choose a new plan to continue Fill iVery popular

• Show the phone number field on the checkout form?

  This part guides you how to show the phone number field on the checkout form for the customers to fill in. This will create favourable conditions for future outreach. Step by step Tutorial From the ShopBase Managing site, choose **Settings > Checkout 2. In Form options, there is Shipping address phone number section, choose Required (to require your customers to fill in) orFew readers

• How to activate European payment methods on your ShopBase store?

  Customers in European countries are relatively open to making cross-border purchases. Online payment methods are also quite diverse, and some methods are more preferred depending on each country. Integrate more popular European payment methods will help provide customers with more reliable options and increase conversion rate. ShopBase now provides you with 04 new payment methods: Bancontact, iDEAL, giropay and SEPA Direct Debit. All these methods can be easily integrated via your StripFew readers

• Send order tracking and information to PayPal automatically

  Syncing tracking numbers and order information directly from ShopBase to Paypal would be a perfect solution for order with PayPal payment, which can also protect dropshipping merchants from disputes like Unauthorized Transaction or Item Not Received. After connecting PayPal as your payment provider, you can switch on the feature, or simply follow this walk-through to configure the type of order or product information and automatically add tracking information from ShopBase to PayPal. **NoVery popular