Question 1

Add a custom domain to ShopBase store

Accepted Answer

A domain is the URL, or the website address, where your customers go to find your store online. You can manage your domain settings for your ShopBase store hassle-free. In this article, we will show you how to add a custom domain to your ShopBase store.

| In case you want to buy a new domain from ShopBase, please refer to this article for more information.

${youtube}Add a custom domain to ShopBase store

In this section

A. Prepare and setup your domain's settings B. How to connect your domain to ShopBase store

C. Number of domains connected per store

A. Prepare and setup your domain's settings

To use your own domain, you need to add these 2 following records in your hosting account's DNS settings: A record points to 52.10.27.176 and CNAME record points to connect.shopbase.com.

You can point domains such as companyname.com, www.companyname.com, and store.companyname.com to your preference according to the guide below. While we take screenshots from domain settings of Cloudflare, this guide can be used for most domain providers, such as Namecheap, Godaddy, etc. You can also find instruction videos attached at the beginning of this article.

For companyname.com, www.companyname.com domains

Login to your account on the hosting provider (E.g.: CloudFlare, Namecheap, Godaddy), then go to the DNS settings.
Remove the existi

Question 2

Create new campaigns with PrintBase & ShopBase

Accepted Answer

With our built-in features, creating print-on-demand products with PrintBase and ShopBase (PrintHub) has become faster and more convenient. Before we get to that point, let's figure out how to successfully launch new campaigns with PrintBase and ShopBase (PrintHub).

Please visit this link to see our demo campaign

Demo - Simple personalized campaign

${youtube}Create new campaign with PrintBase & ShopBase

G. Campaign status

A. Prepare all necessary files

Before creating a campaign, you should prepare all necessary artwork files that will be printed on the product. PrintBase and ShopBase (PrintHub) allow sellers to create product designs by uploading multiple image files (image layers), and adding multiple layers of texts (text layers).

| Supported image file formats: .PNG, .JPG, .JPEG, and .PSD. | Supported color mode: RGB.

Please visit this link to download our resource package for a simple personalized campaign. In this resource package, you could find the sample assets as following:

A .PSD file for the template artwor

Question 3

Connect PayPal to your store

Accepted Answer

If you already had a PayPal Business Account, kindly follow this tutorial to successfully connect it to your ShopBase store.

C. Deactivate your PayPal account

A. Set up PayPal Business Account

If you do not have a PayPal Business Account, please refer to this link to know how to create a PayPal Business account on ShopBase dashboard.

B. Activate PayPal as your payment method

Go to ShopBase admin site >> **Settings ** >> Payment Providers and click Sign up with PayPal on the PayPal section.

On PayPal Business account creation page, you can enter your email in the field Email to login or register and select the country where your business is registered. Click Next to continue.

Enter your PayPal account password and click Log In.

Afterwards, Paypal will notify you about successful logging in.

Go to the ShopBase store's Payment providers admin site, you can see your PayPal acc

Question 4

How to contact and connect with ShopBase Customer Support Team

Accepted Answer

The ShopBase support team provides 24/7 service to help online merchants to tackle unexpected issues and give instant response to unclear questions.

E. Get support from Customer Success Manager

A. Get Support via ShopBase Live Chat

ShopBase Live Chat is available 24/7 with instant response. You'll find the ShopBase Live Chat widget on your ShopBase store Admin Dashboard and on ShopBase website

You can talk to our Support Team everywhere, on login page…

…on store dashboard admin…

B. Get Support via Facebook Messenger

Our support team is available on Facebook as well. Visit our Facebook page here to get support.

C. Get Support via email

Email us at support@shopbase.com. In urgent cases, please contact us via LiveChat for immediate support.

D. Book a 1-on-1 Consultation

For ShopBase

Question 5

Supported concepts for PrintBase & ShopBase personalized campaigns

Accepted Answer

As the trend of product personalization continues to grow, PrintBase & ShopBase offer built-in features to add custom texts, upload photos, choose photo options, etc. and enable preview modes to help customers visualize what the product will look like with the personalization. This is a great way to easily create more personalized products and increase conversion rate of your store. In this article, we will give you an introduction on supported concepts of PrintBase & ShopBase personalized campaigns.

B. Types of personalized campaigns that are supported

A. What is product personalization?

Product personalization allows your customers to rewrite text, upload or select photos, and have them printed on the product, according to their preference. On PrintBase and ShopBase, you can set up campaigns with diverse personalization concepts as follows.

B. Types of personalized campaigns that are supported

Customize texts: Customers are able to change text in the product's design.

If you want your customers to write their own texts on the product, such as adding names of family's members, names of pets, or their own names for hobbies, niche, etc.: You can use Text field and Text area custom options.
If you want to suggest a list of custom texts, such as quotes, slogans, or written messages, for your customers to choose: You can use Droplist and Radio custom options.

| [Demo

Question 6

Use POD Product Mockups

Accepted Answer

A mockup is a 3D product image that you can display your design on so customers can visualize what the designs will look like when printed on the product. Different types of products will have different types of Mockup: T-shirt Mockup, Mockup Hoodie, Mockup Poster, Mockup Mug, etc. This helps customers visualize how the design will be printed on the product and increase store conversion rates. This article shows you how to present your designs on Mockups provided by ShopBase for free.

Step by Step Tutorial

Download mockups from Free Mockup Library.
For products with whole piece template (such as AOP T-shirt template), you can:

Open the file. You may need Adobe Photoshop in your PC or you can use photopea.com to edit the Mockup file online.
Insert your artwork into the mockup file, and resize it if needed.

Example of whole piece template

For products with multi-piece template (such as Short Sleeve Pyjama), you cannot insert your artwork directly into the mockup file, but you need to be familiar with Photoshop in order to map the template with mockups. In addition, you can create a campaign on PrintBase or ShopBase to see the mockup preview in campaign editor.

![Example of multi-piece te

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