Question 1

How to add a custom domain to ShopBase store

Accepted Answer

A domain is the URL, or the website address, where your customers go to find your store online. You can manage your domain settings for your ShopBase store with hassle-free.

A. Prepare and setup your domain's settings

To use your own domain, you need to add 2 following records in your hosting account's DNS settings:

A record points to 52.10.27.176
CNAME record points to connect.shopbase.com

You can point domains such as company.com, www.company.com, and store.company.com to your preference with the guide below. While we take screenshots from domain settings of Cloudflare, this guide can be used for most domain providers, such as Name, Namecheap, Godaddy. You can also find instruction videos attached at the end of this article.

For company.com, www.company.com domains

Login to your account on the hosting provider (E.g.: CloudFlare, Namecheap), then go to the DNS settings.
Remove the existent cache (if any). You also need to delete root (@ or company.com) and (www.company.com) if your website is being pointed to other locations rather than ShopBase

As new records as follows:

Set A record company.com / @ to p

Question 2

Connect PayPal to your store

Accepted Answer

If you already had a Business Account and Sandbox Account, kindly follow this tutorial to finish all steps.

${youtube}Connect PayPal to ShopBase

Or check the guidelines below if you still have difficulty.

Step-by-step guide:

A. Set up PayPal Business and Sandbox Account.

B. Get the Client ID and Secret Key

C. Activate PayPal as your payment method

D. Deactivate your PayPal account

A. Set up PayPal Business Account and Sandbox Account

If you do not have a PayPal Business Account Go to this link to sign up >> choose ** Receive payments with PayPal ** >> Create a Business Account.
After that, you will need to create a Sandbox account here or follow this instruction:

${youtube}Create Sandbox accountl

B. Get the Client ID and Secret Key

You will need to get the Client ID and Secret Key on your PayPal account for later steps.

Guideline:

Log in Paypal Developer Dashboard with your Business Account
Click **Live **. However, if you want to use PayPal on the test mode only, you can choose Sandbox and use **Sandbox ** API credentials instead.

Click Create App

![](https://storage.crisp.chat/users/helpdesk/website/df839

Question 3

How to create a Personalized campaign with PrintBase & ShopBase?

Accepted Answer

Allow buyers to personalize the printed products by themselves (by adding custom text, uploading photos, choosing photo options) is a great way to increase conversion rate of any shops. ShopBase and PrintBase officially provide feature named Personalized Campaign which could help you easily set up personalized campaigns and products.

A. Types of personalized campaigns are supported

Customize text

Buyers could change text in the product's design. It's suitable for campaigns which's related to adding name of family's members (to sell in Mother, Father Day), names of couples, names of pets, etc.

Demo campaign of customizing text

Upload personal images to the product's design

Buyers are able to upload their own images from their computers or mobile phones to replace some contents of the product design. Sellers could consider this feature for campaigns having photos of family, anniversaries, wedding day, dating day, etc.

Demo campaign of uploading images and customizing text ![](https://storage.crisp.chat/users/helpdesk/website/df8

Question 4

PrintBase's FAQs

Accepted Answer

Welcome to PrintBase. You may find our detailed instructions here, or check out our most frequently asked questions below. In case you want to find out more, please don't hesitate to contact us for more information.

General Questions

Campaign Management

Question 5

How does PayPal Express Checkout work?

Accepted Answer

Click here to start using PayPal Checkout
Connect PayPal to your store to activate the PayPal payment method in your store.

A. How does PayPal Express Checkout work?

PayPal Express Checkout is an advanced program from PayPal that makes your checkout process quicker and more trustful. ShopBase intergrate PayPal Express Checkout for all stores that using 3-step checkout, the buyer's shopping process will be shortened to:

Visits your website and selects their items
Choose Checkout with PayPal Express
Be redirected to their PayPal account to login
Confirm their purchase

The reason is that PayPal will be shown on the first and third steps of the Checkout Process as a payment method, customers can choose to use their PayPal to purchase right away.

All steps will be done directly on the Checkout Page. Also, shipping address & phone number will be prefilled with the address in their PayPal account.

|| For store that using One Page Checkout, The PayPal Express Checkout button will only shown if the

Question 6

Understand product feeds

Accepted Answer

ShopBase has built-in Product Feed feature that can help you create the product feeds then you can use the feed on other Shopping channels like Facebook & Google Ads.

| With ShopBase, unlike other platforms, you don't have to add any tracking code for Facebook & Google Ads, we have tracking built-in to ShopBase storefront. All you need to do is add Google conversion ID & Facebook pixel to your Online Store preferences.

A. Create product feeds with ShopBase

Go to ShopBase Admin > Products > Product feeds > Add product feed.

Fill all necessary fields and create the feed.

Any products without images can't be generated to feeds, so they won't appear in your Product feed URL.
You can name the feed according to the format Collection name - Product Feed.
If the product is personalized or you are the only Advertiser running Shopping Ads on such product, choose Yes under Submit products as custom products. We will not submit any product

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