Question 1

Connect PayPal to your store

Accepted Answer

|| Before connecting, you need to have PayPal Business account and Sandbox account. Check the step A below for details

If you already had a Business Account and Sandbox Account, kindly follow this tutorial to finish all steps.

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Or check the guidelines below if you still have difficulty.

Step-by-step guide:

A. Set up PayPal Business and Sandbox Account.

B. Get the Client ID and Secret Key

C. Activate PayPal as your payment method

D. Deactivate your PayPal account

A. Set up PayPal Business Account and Sandbox Account

If you do not have a PayPal Business Account Go to this link to sign up >> choose ** Receive payments with PayPal ** >> Create a Business Account.
After that, you will need to create a Sandbox account here or follow this instruction:

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B. Get the Client ID and Secret Key

You will need to get the Client ID and Secret Key on your PayPal account for later steps.

Guideline:

Log in Paypal Developer Dashboard with your Business Account
Click **Live **. However, if you want to use PayPal on the test mode only, you can choose Sandbox and use **Sandbox ** API credentials instead.

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Question 2

Add your existing domain to ShopBase store

Accepted Answer

To use your own domain, you need to add 2 following records in your hosting account's DNS settings:

A record points to 52.10.27.176
CNAME record points to connect.shopbase.com

You can point domains such as company.com, www.company.com, and store.company.com based on your needs with the guide below. While we take screenshots from domain settings of Cloudflare, the guide can be used for most domain providers, such as Name, Namecheap, Godaddy. You can also find intruction videos attached at the end of this article.

For company.com, www.company.com domains

Login to your account on the hosting provider (E.g.: CloudFlare, Namecheap), then go to the DNS settings.
Remove the old records (if any). You also need to delete root (@ or company.com) and (www.company.com) if your website is being pointed to other locations than ShopBase

As new records as follows:

Set A record company.com / @ to point to the IP address 52.10.27.176 of ShopBase
CNAME record www.company.com to point to connect.shopbase.com

You can check here for

Question 3

Understand product feeds

Accepted Answer

ShopBase has built-in Product Feed feature that can help you create the product feeds then you can use the feed on other Shopping channels like Facebook & Google Ads.

| With ShopBase, unlike other platforms, you don't have to add any tracking code for Facebook & Google Ads, we have tracking built-in to ShopBase storefront. All you need to do is add Google conversion ID & Facebook pixel to your Online Store preferences.

C. Add product feeds to shopping channels

A. Create product feeds with ShopBase

Go to ShopBase Admin > Products > Product feeds > Add product feed.

Fill all necessary fields and create the feed.

Any products without images can't be generated to feeds, so they won't appear in your Product feed URL.
You can name the feed according to the format Collection name - Product Feed.
If the product is personalized or you are the only Advertiser running Shopping Ads on such product, choose Yes under Submit products as custom products. We will not submit any product identifier for these Custom products (such as Brand Name and Barcode

Question 4

Frequently Asked Questions

Accepted Answer

Welcome you to ShopBase. You may find our detailed instructions here, or check out our most frequently asked questions below. In case you want to find out more, please don't hesitate to contact us for more information.

General Questions

Product and Order Processing

How to proceed with my new order?
[How to import products from A

Question 5

Track Google Ads Conversions with ShopBase

Accepted Answer

When you use Google Ads, you may want to see detailed analytics about your ads and see whether clicks on ads led a customer to take a certain action, such as purchase on your website. ShopBase has specific feature that allows to track your purchases by adding Conversion ID and Label.

This setting will work best for your Purchases Tracking.

A. Get Conversion ID and Label from your Google Ads account.

It is required that you have a Google AdWords account for this tracking option, click here to create an account if you have not had any.

Below is a step-by-step guide to create a Purchase conversion and get the ID/Label to track on ShopBase store:

Go to Google Ads dashboard > Tool and Settings > **Measurement ** > **Conversions **

Add new Conversion:

Choose the kind of conversion as Website:

Finish all settings for the conversion.

Please note that some options need to be choose exactly as below list so it can be used for tracking

Question 6

Understand ShopBase Payments

Accepted Answer

With ShopBase Payments, you will be ready to accept all major payment method the moment your ShopBase store is created. There's no need to set up a third-party payment provider or merchant account. It is indeed the simplest and fastest way to accept payments online.

E. Supported currencies

A. Supported countries

ShopBase Payments is divided into 2 categories: ShopBase Payments by Stripe and ShopBase Payments by BlueSnap, each will support certain countries.

Here's the list of countries that ShopBase Payments is available:

ShopBase Payments by Stripe:

United States
Canada

ShopBase Payments by BlueSnap:

Vietnam

For other countries, this feature will be updated soon.

B. Setting up ShopBase Payments

Required information

When setting up ShopBase Payments, you will need to provide the following information:

Business details: business name, address, phone, email, Tax ID.
Personal information: business owner's name, address, email, SSN (for US citizen).
Banking information: bank name, routing number/swift code, account number.

|| For ShopBase Payments by BlueSnap, please click here for more detailed instructions to make sure you meet all the requirements.

Steps to enable ShopBase Paym

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