Question 1

How to add a custom domain to ShopBase store

Accepted Answer

A domain is the URL, or the website address, where your customers go to find your store online. You can manage your domain settings for your ShopBase store with hassle-free.

A. Prepare and setup your domain's settings

To use your own domain, you need to add 2 following records in your hosting account's DNS settings:

A record points to 52.10.27.176
CNAME record points to connect.shopbase.com

You can point domains such as company.com, www.company.com, and store.company.com to your preference with the guide below. While we take screenshots from domain settings of Cloudflare, this guide can be used for most domain providers, such as Name, Namecheap, Godaddy. You can also find instruction videos attached at the end of this article.

For company.com, www.company.com domains

Login to your account on the hosting provider (E.g.: CloudFlare, Namecheap), then go to the DNS settings.
Remove the existent cache (if any). You also need to delete root (@ or company.com) and (www.company.com) if your website is being pointed to other locations rather than ShopBase

As new records as follows:

Set A record company.com / @ to p

Question 2

Connect PayPal to your store

Accepted Answer

If you already had a PayPal Business Account, kindly follow this tutorial to successfully connect it to your ShopBase store.

C. Deactivate your PayPal account

A. Set up PayPal Business Account

If you do not have a PayPal Business Account, please refer to this link to know how to create a PayPal Business account on ShopBase dashboard.

B. Activate PayPal as your payment method

Go to ShopBase admin site >> **Settings ** >> Payment Providers and click Sign up with PayPal on the PayPal section.

On PayPal Business account creation page, you can enter your email in the field Email to login or register and select the country where your business is registered. In case you are not registered as a business but participate in individual business, please enter the address where you live. Click Next to continue.

Enter your PayPal account password and click Log In.

Afterwards, Paypal will notify you about successful logging in.

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Question 3

How to create a Personalized campaign with PrintBase & ShopBase?

Accepted Answer

To personalize your own print-on-demand products (by adding custom text, uploading photos, choosing photo options), ShopBase & PrintBase officially provide feature named Personalized Campaign. This is a great way to easily create more personalized products and increase conversion rate of your store. This article will show you how to create a Personalized campaign with PrintBase and ShopBase.

In this section:

A. Types of personalized campaigns that are supported

B. How to create a personalized campaign

C. How to process a personalized order

D. Unique features, design effects of personalized campaigns

A. Types of personalized campaigns that are supported

Customize text

Buyers are able to change text in the product's design. It's suitable for campaigns which's related to adding name of family's members to sell in Mother, Father Day, names of pets, or your own names for hobbies niche, etc. Demo campaign of customizing text

These following characters are allowed:

Characters: A - Z, a - z, space, dash (-), underscore (_)
Numbers: 0 - 9, negative numbers
Special characters: punctuations (, . : ! ?), others (~ @ # $ % ^ & * ( ) + = [ ] { } \ / | " ')

Notes:

| Please make sure your font supports these characters before launching your campaign | Characters that are not listed above

Question 4

PrintBase's FAQs

Accepted Answer

Welcome to PrintBase. You may find our detailed instructions here, or check out our most frequently asked questions below. In case you want to find out more, please don't hesitate to contact us for more information.

General Questions

Campaign Management

Question 5

How does PayPal Express Checkout work?

Accepted Answer

Click here to start using PayPal Checkout
Connect PayPal to your store to activate the PayPal payment method in your store.

A. How PayPal Express Checkout works

PayPal Express Checkout is an advanced program from PayPal that makes your checkout process quicker and more trustful. ShopBase intergrate PayPal Express Checkout for all stores that using 3-step checkout, the buyer's shopping process will be shortened to:

Visits your website and selects their items
Choose Checkout with PayPal Express
Be redirected to their PayPal account to login
Confirm their purchase

The reason is that PayPal will be shown on the first and third steps of the Checkout Process as a payment method, customers can choose to use their PayPal to purchase right away.

All steps will be done directly on the Checkout Page. Also, shipping address & phone number will be prefilled with the address in their PayPal account.

|| For store that using One Page Checkout, The PayPal Express Checko

Question 6

Understand ShopBase Payments

Accepted Answer

With ShopBase Payments, you will be ready to accept all major payment method the moment your ShopBase store is created. There's no need to set up a third-party payment provider or merchant account. It is indeed the simplest and fastest way to accept payments online.

E. Supported currencies

A. Supported countries

Once ShopBase Payments is available in your country, you’ll be able to accept payments from customers anywhere in the world.

|| Here's the list of countries that ShopBase Payments is available.

B. Setting up ShopBase Payments

Required information

When setting up ShopBase Payments, you will need to provide the following information:

Business details: business name, address, phone, email, Tax ID.
Personal information: business owner's name, address, email, SSN (for US citizen).
Banking information: bank name, routing number/swift code, account number.

Steps to enable ShopBase Payments

Step 1: Go to Settings > Payment Providers > Register for ShopBase Payments account.

Step 2: Fill in the KYC form to sign up for a ShopBase Payments account.

After you have finished, clicked **Comp

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