Question 1

Add a custom domain to ShopBase store

Accepted Answer

A domain is the URL, or the website address, where your Buyers go to find your store online. By default, your online store has a onshopbase.com URL when you sign up for ShopBase. Before you begin selling, you must add at least one custom domain to your store in order to increase store credibility and allow the Buyers to complete payments for their orders.

You can add a custom domain to ShopBase in the following ways:

Buy a custom domain through ShopBase: If you want to buy a new domain, you can buy one from ShopBase to simplify the setup process. Please refer to this article for more information on how to buy a domain from ShopBase.
Connect your custom domain to ShopBase: If you already have a domain from a third-party provider, then you can connect this custom domain to your online store. You will still use the third-party domain provider to manage your domain settings, pay for your domain, and renew it.

In this article, we will show you how to connect a custom domain to your ShopBase store.

C. Number of domains connected per store

A. Prepare and setup your domain's settings

To use your own domain, you need to add these 2 fo

Question 2

How to contact and connect with ShopBase Customer Support Team

Accepted Answer

The ShopBase support team provides 24/7 service to help online merchants to tackle unexpected issues and give instant response to unclear questions. This article will show you how to contact and connect with out Customer Support Team.

E. Get support from Customer Success Manager

A. Get Support via ShopBase Live Chat

ShopBase Live Chat is available 24/7 with instant response. You'll find the ShopBase Live Chat widget on your ShopBase store Admin Dashboard and on ShopBase website

You can talk to our Support Team everywhere, on login page… …on store dashboard admin…

B. Get Support via Facebook Messenger

Our support team is available on Facebook as well. Visit our Facebook page here to get support.

![For quicker assistance, you can contact via Facebook Page her

Question 3

Create new campaigns

Accepted Answer

With our built-in features, creating print-on-demand products with PrintBase, ShopBase (PrintHub), and PlusBase has become faster and more convenient. Before we get to that point, let's figure out how to successfully launch new campaigns with PrintBase, ShopBase (PrintHub), and PlusBase.

Please visit this link to see our demo campaign

${youtube}Create new campaign with PrintBase & ShopBase

G. Campaign status

A. Prepare all necessary files

Before creating a campaign, you should prepare all necessary artwork files that will be printed on the product. We allow sellers to create product designs by uploading multiple image files (image layers), and adding multiple layers of texts (text layers).

| Supported image file formats: .PNG, .JPG, .JPEG, and .PSD. | Supported color mode: RGB.

Please visit this link to download our resource package for a simple personalized campaign. In this re

Question 4

Connect PayPal to your store

Accepted Answer

PayPal allows customers to make payments using a variety of methods including: PayPal balance, bank accounts, debit or credit cards, etc. As a ShopBase merchant, you can use PayPal as a payment provider for customer checkout and processing for your online store. If you already have a PayPal Business Account, kindly follow this tutorial to successfully connect it to your ShopBase store.

C. Deactivate your PayPal account

A. Set up PayPal Business and Sandbox Account

If you already have these 2 accounts, kindly skip to section B.

If you do not have a PayPal Business account, you can sign up for a new one here.

* After that, you will need to create a Sandbox account here or follow the instructions in this video.

B. Activate PayPal as your payment method

There are 2 ways for you to connect PayPal to your store:

Use Client ID and Secret Key
Sign in/sign up with PayPal

Use Client ID and Secret Key

You will need to get t

Question 5

Set up Facebook Pixel IDs and Conversions API

Accepted Answer

This article explains how to integrate Facebook Pixel and Access Token to set up Conversions API in ShopBase, helping you create effective ads campaigns for your store.

To see more information on how to set up Facebook ads for your ShopBase online store, click this link.

A. Creating a Facebook pixel B. Generating an Access token for Conversions API C. Types of Facebook Pixel & Conversion API in ShopBase D. Set up Universal Facebook Pixel & Conversion API E. Set up single-item Facebook Pixel & Conversions API for products F. Set up Single-item Facebook Pixel & Conversions API for collections G. Troubleshoot duplicate events

H. Facebook pixel events

A. Creating a Facebook pixel

To integrate Facebook Pixel into ShopBase, you need to create a Pixel in Facebook Events Manager. See more information on how to create a Facebook Pixel [here](https://help.shopbase.com/e

Question 6

Update Facebook tracking to comply with iOS 14 App Tracking Transparency Framework

Accepted Answer

Since iOS 14, Apple has required all apps to follow their App Tracking Transparency Framework, and users can request that apps not track their activities when using apps that include Facebook apps. Therefore, Facebook introduces the Aggregated Event Measurement to provide a way that help merchants to take on Apple's limitation.

ShopBase fully supports this protocol, follow our guides below to take actions as soon as possible.

B. Merchant's required steps

A. Understand Facebook Aggregated Event Measurement Protocol

Facebook Aggregated Event Measurement Protocol requires all merchants to:

Verify domains in Business Manager

Facebook will only optimize ads campaigns for Pixels & Events which is paired with a verified domain.
If an ad campaign is running for an unverified domain, it will be paused when the protocol is enforced.

Configure Web Events for Ads Optimization

There are only 8 events will be selected per domain to be used to optimize Ads Campaigns.
Facebook will automatically ask merchants to reviews all events which are selected for domains.
If your Ads Campaigns optimize any events which are not in the list of 8 events, your ca

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