Question 1

Frequently Asked Questions

Accepted Answer

Welcome you to ShopBase. You may find our detailed instructions here, or check out our most frequently asked questions below. In case you want to find out more, please don't hesitate to contact us for more information.

General Questions

Product and Order Processing

How to proceed with my new order?
[How to import products from AliExpress and fulfill orders on ShopBase?](https://help.shopbase.com/en/article/how-to-import-products-from-aliexpress-and-fulfill-o

Question 2

Understand product feeds

Accepted Answer

ShopBase has built-in Product Feed feature that can help you create the product feeds then you can use the feed on other Shopping channels like Facebook & Google Ads.

| With ShopBase, unlike other platforms, you don't have to add any tracking code for Facebook & Google Ads, we have tracking built-in to ShopBase storefront. All you need to do is add Google conversion ID & Facebook pixel to your Online Store preferences.

C. Add product feeds to shopping channels

A. Create product feeds with ShopBase

Go to ShopBase Admin > Products > Product feeds > Add product feed.

Fill all necessary fields and create the feed.

You can name the feed according to the format Collection name - Product Feed.

* With Google product category, you will need to set gender and Age group.

B. Set gender and age-group

This step is required if you sell apparel.

From your ShopBase admin, enter Products page and click the name of the product you are intending to add labels.

At the Edit Product page, find product's Tags section. Fill in you

Question 3

Connect PayPal to your store

Accepted Answer

|| Before connecting, you need to have PayPal Business account and Sandbox account. Check the step A below for details

If you already had a Business Account and Sandbox Account, kindly follow this tutorial to finish all steps.

${youtube}Connect PayPal to ShopBase

Or check the guidelines below if you still have difficulty.

Step-by-step guide:

A. Set up PayPal Business and Sandbox Account.

B. Get the Client ID and Secret Key

C. Activate PayPal as your payment method

D. Deactivate your PayPal account

A. Set up PayPal Business Account and Sandbox Account

If you do not have a PayPal Business Account Go to this link to sign up >> choose ** Receive payments with PayPal ** >> Create a Business Account.
After that, you will need to create a Sandbox account here or follow this instruction:

${youtube}Create Sandbox accountl

B. Get the Client ID and Secret Key

You will need to get the Client ID and Secret Key on your PayPal account for later steps.

Guideline:

Log in Paypal Developer Dashboard with your Business Account
Click **Live **. However, if you want to use PayPal on the test mode only, you can choose Sandbox and use **Sandbox ** API credentials instead.

![](https://storage.crisp.chat/users/helpdesk/website/df8398a9

Question 4

Understand ShopBase Payments

Accepted Answer

With ShopBase Payments, you will be ready to accept all major payment method the moment your ShopBase store is created. There's no need to set up a third-party payment provider or merchant account. It is indeed the simplest and fastest way to accept payments online.

E. Supported currencies

A. Supported countries

ShopBase Payments is divided into 2 categories: ShopBase Payments by Stripe and ShopBase Payments by BlueSnap, each will support certain countries.

Here's the list of countries that ShopBase Payments is available:

ShopBase Payments by Stripe:

United States
Canada

ShopBase Payments by BlueSnap:

Vietnam

For other countries, this feature will be updated soon.

B. Setting up ShopBase Payments

Required information

When setting up ShopBase Payments, you will need to provide the following information:

Business details: business name, address, phone, email, Tax ID.
Personal information: business owner's name, address, email, SSN (for US citizen).
Banking information: bank name, routing number/swift code, account number.

|| For ShopBase Payments by BlueSnap, please click here for more detailed instructions to make sure you meet all the requirements.

Steps to enable ShopBase Paym

Question 5

Register ShopBase Payments by BlueSnap

Accepted Answer

In this page

A. Connect ShopBase Payments

B. Information to prepare

C. Notes

A. Connect ShopBase Payments

| Make sure that your store's Country is Vietnam. You can go to ShopBase admin > Settings > General to check.

Step 1: From Settings, select Payment Provider

Step 2: At the block Accept credit cards, click Register for ShopBase Payments account.

Step 3: Click on button Save for review for ShopBase to review your store. If there's any information that needs verification, ShopBase will contact you via Emails. Otherwise, we will review and approve your store.

Step 4: Fill in all required information in the KYC form. Click Submit to send your approval request. The system will send back results at the block Accept credit cards.

B. Information to prepare

There're 4 categories you need to prepare to register ShopBase Payments:

Business Information: details about the business-owning/managing your store, such as business name, address, website, Tax ID, Business Register Number, etc.

Requirement

If your store is run by individuals and doesn't belong to specific companies, choose your Business Type as Sole Proprietorship.
Use a website that is well built and designed with all clear information about:
Products: not contain or be designed with any images/likeness of brands that are copyright protected that would infringe upon trademark rights
Country of the company: put it o

Question 6

How to show size chart in Product page

Accepted Answer

By using Print Hub app's size chart feature you can show size chart on the view product page for your products (even if they're not fulfilled by Print Hub)

Enable showing size chart

If your products are created by Print Hub app, the size chart will automatically show up on your product pages
In case you are setting size charts for products are not fulfilled by Print Hub, you need to add required tags to set it up. You can use the Bulk Product Update feature in admin to quickly add size chart tags for your product

| Due to caching, it might take up to 15 minutes for the new size chart widget to be applied to your storefront after you enable our settings.

When you finish, your size chart will display as follows:

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