Question 1

Add your existing domain to ShopBase store

Accepted Answer

To use your own domain, you need to add 2 following records in your hosting account's DNS settings:

A record points to 52.10.27.176
CNAME record points to connect.shopbase.com

You can point domains such as company.com, www.company.com, and store.company.com based on your needs with the guide below. While we take screenshots from domain settings of Cloudflare, the guide can be used for most domain providers, such as Name, Namecheap, Godaddy. You can also find intruction videos attached at the end of this article.

For company.com, www.company.com domains

Q: How does PayPal Express Checkout work?

Click here to start using PayPal Checkout Connect PayPal to your store to activate the PayPal payment method in your store. On this page: A. How does PayPal Express Checkout work? B. Advantage of using PayPal Express Checkout on store C. Hide Express Checkout button on Checkout page A. How does PayPal Express Checkout work? PayPal Express Checkout is an advanced program from PayPal that makes your checkout process quicker and more trustful. When a store is using PayPal Express Checkout, the buyer's shopping process will be shortened to 4 steps: Visits your website and selects their items Choose Checkout with PayPal Express Be redirected to their PayPal account to login Confirm their purchase The reason is that PayPal will be shown on the first and third steps of the Checkout Process as a payment method, customers can choose to use their PayPal to purchase right away. All steps will be done directly on the Checkout Page. Also, shipping address & phone number will be prefilled with the address in their PayPal account. B. Advantage of using PayPal Express Checkout on store. Note: PayPal Express Checkout will be automati

Login to your account on the hosting provider (E.g.: CloudFlare, Namecheap), then go to the DNS settings.
Remove the old records (if any). You also need to delete root (@ or company.com) and (www.company.com) if your website is being pointed to other locations than ShopBase

As new records as follows:

Set A record company.com / @ to point to the IP address 52.10.27.176 of ShopBase
CNAME record www.company.com to point to connect.shopbase.com

You can check here for

Question 2

Connect PayPal to your store

Accepted Answer

|| Before connecting, you need to have PayPal Business account and Sandbox account. Check the step A below for details. You can only connect to payment gateways (such as Stripe or PayPal) when you have chosen a subscription plan. Otherwise, there will be a warning message as follows:

If you already had a Business Account and Sandbox Account, kindly follow this tutorial to finish all steps.

${youtube}Connect PayPal to ShopBase

Or check the guidelines below if you still have difficulty.

Step-by-step guide:

A. Set up PayPal Business and Sandbox Account.

B. Get the Client ID and Secret Key

C. Activate PayPal as your payment method

D. Deactivate your PayPal account

A. Set up PayPal Business Account and Sandbox Account

If you do not have a PayPal Business Account Go to this link to sign up >> choose ** Receive payments with PayPal ** >> Create a Business Account.
After that, you will need to create a Sandbox account here or follow this instruction:

${youtube}Create Sandbox accountl

B. Get the Client ID and Secret Key

You will need to get the Client ID and Secret Key on your PayPal account for later steps.

Guideline:

Log in [Paypal Developer Dashboard](

Question 3

Understand product feeds

Accepted Answer

ShopBase has built-in Product Feed feature that can help you create the product feeds then you can use the feed on other Shopping channels like Facebook & Google Ads.

| With ShopBase, unlike other platforms, you don't have to add any tracking code for Facebook & Google Ads, we have tracking built-in to ShopBase storefront. All you need to do is add Google conversion ID & Facebook pixel to your Online Store preferences.

A. Create product feeds with ShopBase

Go to ShopBase Admin > Products > Product feeds > Add product feed.

Fill all necessary fields and create the feed.

Any products without images can't be generated to feeds, so they won't appear in your Product feed URL.
You can name the feed according to the format Collection name - Product Feed.
If the product is personalized or you are the only Advertiser running Shopping Ads on such product, choose Yes under Submit products as custom products. We will not submit any product

Question 4

How does PayPal Express Checkout work?

Accepted Answer

A. How does PayPal Express Checkout work?

PayPal Express Checkout is an advanced program from PayPal that makes your checkout process quicker and more trustful. When a store is using PayPal Express Checkout, the buyer's shopping process will be shortened to 4 steps:

Visits your website and selects their items
Choose Checkout with PayPal Express
Be redirected to their PayPal account to login
Confirm their purchase

The reason is that PayPal will be shown on the first and third steps of the Checkout Process as a payment method, customers can choose to use their PayPal to purchase right away.

All steps will be done directly on the Checkout Page. Also, shipping address & phone number will be prefilled with the address in their PayPal account.

B. Advantage of using PayPal Express Checkout on store.

Note: PayPal Express Checkout will be automati

Question 5

Import products to ShopBase by CSV file

Accepted Answer

A. What is product CSV file format?

Check out our guide to understand the CSV file and how to create one.

Please note that the first line of your product CSV needs to include the field headers described in the table, in the same order, each separated by a comma. Subsequent lines in the file should contain data for your product using the same fields in that exact same order.

B. How to import products with a CSV file?

The amount of products you can import is limited according to your plan. Check out our guide about product limitation.

| Browsers like Chrome only allow uploading files within 30 seconds. Heavy CSV files may lead to failed uploading with the following notice. To fix this, you should break the file into smaller size, or connect to a faster network. The file shouldn't be over 10 MB.

Walkthrough:

Head to your ShopBase Admin and click Products.

Click Import.

![](https://storage.crisp.chat/users/help

Question 6

Track Google Ads Conversions with ShopBase

Accepted Answer

When you use Google Ads, you may want to see detailed analytics about your ads and see whether clicks on ads led a customer to take a certain action, such as purchase on your website. ShopBase has specific feature that allows to track your purchases by adding Conversion ID and Label.

This setting will work best for your Purchases Tracking.

A. Get Conversion ID and Label from your Google Ads account.

It is required that you have a Google AdWords account for this tracking option, click here to create an account if you have not had any.

Below is a step-by-step guide to create a Purchase conversion and get the ID/Label to track on ShopBase store:

Go to Google Ads dashboard > Tool and Settings > **Measurement ** > **Conversions **

Add new Conversion:

Choose the kind of conversion as Website:

Finish all settings for the conversion.

Please note that some options need to be choose exactly as below list so it can be used for tracking

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