Question 1

Add a custom domain to ShopBase store

Accepted Answer

A domain is the URL, or the website address, where your customers go to find your store online. By default, your online store has a onshopbase.com URL when you sign up for ShopBase. You can add a custom domain if you want to change the domain that customers use to visit your store. If you already have a domain from a third-party provider, then you can connect this custom domain to your online store. You still use the third-party domain provider to manage your domain settings, pay for your domain, and renew it.

In this article, we will show you how to add a custom domain to your ShopBase store.

||| You can only connect a ShopBase-managed domain into a PrintBase or PlusBase store. For more information, please refer to section B of this article. | In case you want to buy a new domain from ShopBase, please refer to this article for more information. | If you receive the warning Opps! This store is not ready to checkout. Please contact Store owner to set up the primary store domain as a public domain. on the checkout page, please refer to Troubleshooting - Unable to checkout due to domain error for more information.

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${youtube}Create new campaign with PrintBase & ShopBase

G. Campaign status

A. Prepare all necessary files

Before creating a campaign, you should prepare all necessary artwork files that will be printed on the product. PrintBase and ShopBase (PrintHub) allow sellers to create product designs by uploading multiple image files (image layers), and adding multiple layers of texts (text layers).

| Supported image file formats: .PNG, .JPG, .JPEG, and .PSD. | Supported color mode: RGB.

Please visit this link to download our resource package for a simple personalized campaign. In this resource package, you could find the sample assets as following:

A .PSD file for the template artwork used in this article.
Font files for text personalization.
.PNG files to picture choice personalization.

The

Question 3

Connect PayPal to your store

Accepted Answer

PayPal allows customers to make payments using a variety of methods including: PayPal balance, bank accounts, debit or credit cards, etc. As a ShopBase merchant, you can use PayPal as a payment provider for customer checkout and processing for your online store. If you already have a PayPal Business Account, kindly follow this tutorial to successfully connect it to your ShopBase store.

C. Deactivate your PayPal account

A. Set up PayPal Business and Sandbox Account

If you already have these 2 accounts, kindly skip to section B.

If you do not have a PayPal Business account, you can sign up for a new one here.

* After that, you will need to create a Sandbox account here or follow the instructions in this video.

B. Connect PayPal payment provider using Client ID and Secret Key

You will need to get the Client ID and Secret Key on your PayPal account for later steps.

Log in to PayPal Developer dashboard with your Business Account.
Select Live mode. However, if you want to use PayPal on the test mode only, you can select Sandbox and use Sandbox API credentials instead.

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Question 4

How to contact and connect with ShopBase Customer Support Team

Accepted Answer

The ShopBase support team provides 24/7 service to help online merchants to tackle unexpected issues and give instant response to unclear questions. This article will show you how to contact and connect with out Customer Support Team.

E. Get support from Customer Success Manager

A. Get Support via ShopBase Live Chat

ShopBase Live Chat is available 24/7 with instant response. You'll find the ShopBase Live Chat widget on your ShopBase store Admin Dashboard and on ShopBase website

You can talk to our Support Team everywhere, on login page… …on store dashboard admin…

B. Get Support via Facebook Messenger

Our support team is available on Facebook as well. Visit our Facebook page here to get support.

C. Get Support via email

Email us at support@shopbase.com. In urgent cases, please contact us vi

Question 5

Supported concepts for PrintBase & ShopBase personalized campaigns

Accepted Answer

As the trend of product personalization continues to grow, PrintBase & ShopBase offer built-in features to add custom texts, upload photos, choose photo options, etc. and enable preview modes to help customers visualize what the product will look like with the personalization. This is a great way to easily create more personalized products and increase conversion rate of your store. In this article, we will give you an introduction on supported concepts of PrintBase & ShopBase personalized campaigns.

B. Types of personalized campaigns that are supported

A. What is product personalization?

Product personalization allows your customers to rewrite text, upload or select photos, and have them printed on the product, according to their preference. On PrintBase and ShopBase, you can set up campaigns with diverse personalization concepts as follows.

B. Types of personalized campaigns that are supported

Customize texts: Customers are able to change text in the product's design.

If you want your customers to write their own texts on the product, such as adding names of family's members, names of pets, or their own names for hobbies, niche, etc.: You can use Text field and Text area custom options.
If you want to suggest a list of custom texts, such as quotes, slogans, or written messages, for your customers to choose: You can use Droplist and Radio custom options.

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Question 6

Set up Facebook Pixel IDs and Conversions API in ShopBase

Accepted Answer

This article explains how to integrate Facebook Pixel and Access Token to set up Conversions API in ShopBase, helping you create effective ads campaigns for your store.

To see more information on how to set up Facebook ads for your ShopBase online store, click this link.

F. Facebook pixel events

A. Creating a Facebook pixel

To integrate Facebook Pixel into ShopBase, you need to create a Pixel in Facebook Events Manager. See more information on how to create a Facebook Pixel here.

B. Generating an Access token for Conversions API

To establish Conversions API ads optimization, you need to generate an Access token for each Pixel in your store. See more information on how to generate an access token here.

C. Set up Facebook Pixel in ShopBase

After a Facebook Pixel has been created, you can attach it

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