Question 1

Add a custom domain to ShopBase/PrintBase store

Accepted Answer

A domain is the URL, or the website address, where your buyers go to find your store online. By default, your online store has a onshopbase.com URL when you sign up for ShopBase. Before you begin selling, you must add at least one custom domain to your store in order to increase store credibility and allow the Buyers to complete payments for their orders.

You can add a custom domain to ShopBase/PrintBae store in the following ways:

Purchase a custom domain through the platform: Streamline the setup process by acquiring a new domain directly from ShopBase. Please refer to this article for more information on how to buy a domain from ShopBase.
Connect your existing custom domain to ShopBase/PrintBase store: Link a domain from a third-party provider while managing its settings, payments, and renewals with them.

In this article, we will show you how to connect a custom domain to a ShopBase/PrintBase store.

D. Number of domains connected per store

A. Prepare and setup your domain's settings

| If you have purchased

Question 2

How to contact and connect with ShopBase Customer Support Team

Accepted Answer

The ShopBase support team is available to help online merchants tackle unexpected issues and provide instant responses to unclear questions. This article will show you how to contact and connect with our Customer Support Team.

E. Get support from Customer Success Manager

A. Get Support via ShopBase Live Chat

ShopBase Live Chat is available for all sellers. You'll find the ShopBase Live Chat widget on ShopBase website and on your ShopBase store Admin Dashboard.

You can talk to our Support Team everywhere, on ShopBase website… …on login page…

B. Get Support via Facebook Messenger

Our support team is available on Facebook as well. Visit our Facebook page here to get support.

![For quicker assistance, you can contact via Facebook Page here a

Question 3

Create new campaigns

Accepted Answer

With our built-in features, creating print-on-demand products with PrintBase, ShopBase (PrintHub), and PlusBase has become faster and more convenient. Before we get to that point, let's figure out how to successfully launch new campaigns with PrintBase, ShopBase (PrintHub), and PlusBase.

Please visit this link to see our demo campaign

${youtube}Create new campaign

G. Campaign status

A. Prepare all necessary files

Before creating a campaign, you should prepare all necessary artwork files that will be printed on the product. We allow sellers to create product designs by uploading multiple image files (image layers), and adding multiple layers of texts (text layers).

| Supported image file formats: .PNG, .JPG, .JPEG, and .PSD. Supported color mode: RGB.

Please visit this link to download our resource package for a simple personalized campaign. In this resource package, you could fi

Question 4

Connect PayPal to your store

Accepted Answer

PayPal is a popular payment gateway that enables seamless transactions via debit/credit cards and PayPal wallets , offering convenience and security for both you and your customers. Integrating PayPal with your ShopBase store allows you to accept payments easily, boosting customer satisfaction and streamlining the checkout process. Follow this tutorial to successfully connect PayPal to your ShopBase store.

C. Deactivate your PayPal account

A. Set up PayPal Business account

Access PayPal Business to register a PayPal Business account. If you need further assistance with creating your account, please contact PayPal Support.

* If you already have a PayPal Business account, please skip to section B.

B. Connect PayPal account to your ShopBase store

There are two methods to connect PayPal to your ShopBase store:

Sign in/sign up with PayPal
Activate with API key

| We strongly recommend using the Sign in/Sign up with PayPal method, as it offers full functionality and enhanced security. Only this method su

Question 5

Set up Facebook Pixel IDs and Conversions API

Accepted Answer

This article explains how to integrate Facebook Pixel and Access Token to set up Conversions API in ShopBase, helping you create effective ads campaigns for your store.

To see more information on how to set up Facebook ads for your ShopBase online store, click this link.

A. Creating a Facebook pixel B. Generating an Access token for Conversions API C. Types of Facebook Pixel & Conversion API in ShopBase D. Set up Universal Facebook Pixel & Conversion API E. Set up single-item Facebook Pixel & Conversions API for products F. Set up Single-item Facebook Pixel & Conversions API for collections G. Troubleshoot duplicate events

H. Facebook pixel events

A. Creating a Facebook pixel

To integrate Facebook Pixel into ShopBase, you need to create a Pixel in Facebook Events Manager. See more information on how to create a Facebook Pixel [h

Question 6

Update Facebook tracking to comply with iOS 14 App Tracking Transparency Framework

Accepted Answer

Since iOS 14, Apple has required all apps to follow their App Tracking Transparency Framework, and users can request that apps not track their activities when using apps that include Facebook apps. Therefore, Facebook introduces the Aggregated Event Measurement to provide a way that help merchants to take on Apple's limitation.

ShopBase fully supports this protocol, follow our guides below to take actions as soon as possible.

B. Merchant's required steps

A. Understand Facebook Aggregated Event Measurement Protocol

Facebook Aggregated Event Measurement Protocol requires all merchants to:

Verify domains in Business Manager

Facebook will only optimize ads campaigns for Pixels & Events which is paired with a verified domain.
If an ad campaign is running for an unverified domain, it will be paused when the protocol is enforced.

Configure Web Events for Ads Optimization

There are only 8 events will be selected per domain to be used to optimize Ads Campaigns.
Facebook will automatically ask merchants to reviews all events which are selected for domains.
If your Ads Campaigns optimize any events which are not in the list of 8 events, your ca

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