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Got a problem? Check out our most frequently asked questions.
Frequently Asked Questions
A complete list of FAQs for working with your ShopBase shop
How to create a shop on ShopBase
If it's your first shop on ShopBase, you need to sign up for your ShopBase account. To create another store on your account, you must log in to ShopBase. Then at the Select a shop stage, you can choose Add a new shop to create a new shop in your account. If you are already logged in and on your ShopB
How to show product reviews on my store?
Displaying product reviews is one of the best way to encourage customers to buy your products and build brand trust You can show reviews written by your customers on ShopBase store by using our built-in app Product Review or third-party app such as Judge.me Product Reviews and AliExpress Review Importer . On this page: A. Product Reviews B. Judge.me Product Reviews C. AliExpress Review Import
Remove "Powered by ShopBase"
If you don't want your customers to see ShopBase trademark, you can follow these steps to hide it regardless of your Bassy or Roller themes. Go to Online Store > Themes. Hit Customize. Bassy Theme: Roller Theme: !(https://storage.crisp.chat/users/helpdesk/website/df8398a9e0c06000/image_ekjtd3.p
Get customer support tools and business phone number
If you use ShopBase Payments, a support phone number with voicemail is essential. Therefore, we prepare here some software and services that help to manage your Customer Support quality and can provide you a US Phone number with a reasonable price. 1. Sonetel Sonetel concentrates on Phone Call Support service. It provides communications solutions with some key fe
How to create upsell and cross-sell offers?
Installing Boost Upsell app to create offers on your store
How to customize your website and change the colors?
There're many setting options on ShopBase for you to make your store look outstanding and unique. Check out our categories below: Themes: ShopBase has two themes: Bassy and Roller. Both themes allow you to set up elements' colors, typography, and more: [Roller theme: Enable color swatche
Add contact information at the page footer
Contact information allows visitors to contact the website owner or sellers. There are 2 ways to present it in your storefront: Walkthrough A. Display as a Contact-us page B. Display directly A. Display as a Contact-us page There are 2 stages to go through: Create a Contact-us page Steps and instructions are in this article Add the contact-us page into the footer Go to ShopBase Admin Choose **
How to show the phone number field on the checkout form?
From your ShopBase admin, go to Settings > Checkout > Form options > choose the Option as Required or Optional
How to migrate a Shopify store to ShopBase?
You can use this app to quickly move your data from Shopify to ShopBase. Moreover, you can keep their product & variant IDs so ads performance won’t be impacted.
CSV import in Excel with garbled characters
You might a CSV file in Microsoft Excel and are see incorrect, or garbled characters, such a é, ü, Å, etc. If the file is imported to ShopBase, the titles and descriptions will display as follows: This could be because the CSV file is UTF-8-encoded. Many platforms uses UTF-8 because it is the de-facto standard for information exchange in modern applications. However, Excel does not automatically use UTF-8
How to change your review's Widget Theme
There are three different widget themes for the review: Default - Simple for your customers to use Leex - Highlight your reviews' pictures Align - Align your reviews into two columns: reviewers and reviews !(https://storage.crisp.chat/user
Facebook Ads Tutorials
In order to enable ShopBase sellers to quickly understand the relevant knowledge of Facebook advertising, we have synthesized a list of Facebook advertising video tutorials for everyone! 1. How to creat Facebook ads for beginners 2. How to set up & install the Facebook pixel 3. Facebook Business Page Tutorial (For Beginners) Step by step 4. How To Use Facebook's Audience Insights Tool To Fi
Google Ads tutorials
In order to enable ShopBase sellers to quickly understand the relevant knowledge of Google advertising, we have synthesized a list of Google advertising video tutorials for everyone! 1. What is Google Ads? How Google AdWords Works 2. How To Set Up A Google Ads Account 3. How to use Analytics with Google Ads 4. Google Ads Conversion Tracking With Google Analytics 5. Under
Google Shopping ads tutorials
In order to enable ShopBase sellers to quickly understand the relevant knowledge of Google advertising, we have synthesized a list of Google advertising video tutorials for everyone! 1. Intro to Shopping Ads 2. Set up your Merchant Center account for Shopping ads 3. Create a Google Shopping campaign 4. Uploading products to Google Merchant Center 5. Google S