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Got a problem? Check out our most frequently asked questions.
Frequently Asked Questions
A complete list of FAQs for working with your ShopBase shop
How to create a shop on ShopBase
If it's your first shop on ShopBase, you need to sign up for your ShopBase account. To create another store on your account, you must log in to ShopBase. Then at the Select a shop stage, you can choose Add a new shop to create a new shop in your account. If you are already logged in and on your ShopB
How to show product reviews on my store?
You can show reviews written by your customers on ShopBase store with the Judge.me app, or import reviews from AliExpress buyers with AliExpress Review Importer On this page: A. Judge.me app B. AliExpress Review Importer A. Judge.me app Go to Judge.me app on ShopBase App store. Select Add App. On the app permissions page, click **In
Remove "Powered by ShopBase"
If you don't want your customers to see ShopBase trademark, you can follow these steps to hide it regardless of your Bassy or Roller themes. Go to Online Store > Themes. Hit Customize. Bassy Theme: Roller Theme: !(https://storage.crisp.chat/users/helpdesk/website/df8398a9e0c06000/image_ekjtd3.p
Get customer support tools and business phone number
If you use ShopBase Payments, a support phone number with voicemail is essential. Therefore, we prepare here some software and services that help to manage your Customer Support quality and can provide you a US Phone number with a reasonable price. 1. Sonetel Sonetel concentrates on Phone Call Support service. It provides communications solutions with some key fe
How to create upsell and cross-sell offers?
Installing Boost Upsell app to create offers on your store
How to customize your website and change the colors?
There're many setting options on ShopBase for you to make your store look outstanding and unique. Check out our categories below: Themes: ShopBase has two themes: Bassy and Roller. Both themes allow you to set up elements' colors, typography, and more: [Roller theme: Enable color swatche
How to operate my Print on Demand (POD) business on ShopBase?
Several options to use ShopBase and start your own POD business
Add contact information at the page footer
Contact information allows visitors to contact the website owner or sellers. There are 2 ways to present it in your storefront: Walkthrough A. Display as a Contact-us page B. Display directly A. Display as a Contact-us page There are 2 stages to go through: Create a Contact-us page Steps and instructions are in this article Add the contact-us page into the footer Go to ShopBase Admin Choose **
How to show the phone number field on the checkout form?
From your ShopBase admin, go to Settings > Checkout > Form options > choose the Option as Required or Optional
How to migrate a Shopify store to ShopBase?
You can use this app to quickly move your data from Shopify to ShopBase. Moreover, you can keep their product & variant IDs so ads performance won’t be impacted.
CSV import in Excel with garbled characters
You might a CSV file in Microsoft Excel and are see incorrect, or garbled characters, such a é, ü, Å, etc. If the file is imported to ShopBase, the titles and descriptions will display as follows: This could be because the CSV file is UTF-8-encoded. Many platforms uses UTF-8 because it is the de-facto standard for information exchange in modern applications. However, Excel does not automatically use UTF-8
How to change your review's Widget Theme
There are three different widget themes for the review: Default - Simple for your customers to use Leex - Highlight your reviews' pictures Align - Align your reviews into two columns: reviewers and reviews !(https://storage.crisp.chat/user