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• ShopBase FAQs

  A complete list of FAQs for working with your ShopBase shopVery popular

• List of restricted ship-to countries/regions for PrintHub & PrintBase products

  Due to the current situation of COVID-19 and geographical locations, there are international flight restrictions in some countries/regions. This article will provide you with the lists of countries and regions that your PrintBase & PrintHub orders cannot be shipped to. In this article A. List of restricted ship-to countries B. List of restricted ship-to regions A. List of restricted ship-to countries ![](https://storage.crisp.chat/users/helpdesk/website/df8398a9e0c06000/untitlePopular

• Install apps into my ShopBase store

  ShopBase offers sellers a wide variety of apps to aid in sales. These are broken down into pre-installed and pre-installed apps. In this article, we will show you how to install apps on ShopBase store. In this section A. Pre-set apps B. Unset apps A. Pre-set apps Apps like Boost Upsell, Product Reviews, Boost Convert, PrintHub, Ali Dropship Connector have been pre-installed by ShopBase in stores. These applications cannot be deleted from the store but you caFew readers

• Reimbursements for canceled PrintBase orders

  In this article, you will find a full list of cases in which profit of canceled PrintBase orders is or is not deducted. In this article A. Cases in which order profit is not deducted B. Cases in which order profit is deducted A. Cases in which order profit is not deducted Orders that are unable to be delivered to Buyers due to [Restricted Regions/Countries](https://help.shopbase.com/en/article/list-of-restricted-ship-to-countriesregions-for-printhub-printbase-products-1jtnhuvFew readers

• PlusBase FAQs

  Below are frequently asked questions about PlusBase. If you have any questions, do not hesitate to contact us for more information. Get started with PlusBase How to use PlusBase Catalog to source products How to request custom products to your preference [Import product with PlusBase](https://help.shopbase.com/eFew readers

• PrintBase FAQs

  Below are frequently asked questios about PrintBase. If you have any questions, do not hesitate to contact us for more information. Overview of PrintBase How can I create a PrintBase store? What products are available on PrintBase? [Can I add my custom domain to my PrintBase store?](https://help.shopbase.com/en/article/add-your-existing-domain-to-shoVery popular

• How to create your own dropship website on ShopBase

  If it's your first website on ShopBase, you need to sign up for your ShopBase account. To create another website on your account, you must log in to ShopBase. Then at the Select a shop stage, you can choose Add a new shop to create a new shop in your account. If you are already logged in and on yourSome readers

• App permissions and personal information

  A brief introduction to app permissions and personal information on ShopBaseFew readers

• Private apps

  On this page A. Understand private apps B. Generate API credentials from the ShopBase admin C. Delete a private app A. Understand private apps Apps on ShopBase can be divided into two groups: Public apps: built to work with most ShopBase stores. Private apps: built to work exclusively for your store. Private apps can be used for several situations, such as: Create an importer to migrate your data from platforms other than Shopify to ShopBase. Integrate your store's daSome readers

• What happens when I import products from Print Hub to ShopBase?

  After clicking Import to store, your products will be moved to Imported list and published on your ShopBase store. Print Hub will automatically set up your products like this: Select Don't track inventory. Uncheck Charge taxes on this product. Check This is a physical product and update weight. Select Print Hub as the Fulfillment service. ![](https://storage.crisp.chat/users/helpdesk/website/e960cf6d8989b00/dc9ea802-aa90-4134-b620-a3ba9d_wgcd3l.pFew readers

• FAQs about order management

  We've complied some of the most common questions asked about managing your orders on ShopBase. In case you can find your questions listed below, please contact us via LiveChat to get immediate support. On this page A. What is the red triangle next to my order? B. Why does my order's payment status show pending or authorized ? C. Does tracking numbers automatically sync to my Paypal account? D. What can I search on searching bar on Order page? E. Why I cannot cancel my order, iFew readers

• Understand the CSV file and how to create a product CSV file

  In this article: A. Definition of CSV files B. Import and export CSV files into Google Sheets C. Create a product CSV file D. Add images for your CSV file A. Definition of CSV files CSV is short for comma-separated-values, a file format (.csv) for spreadsheets. You can use CSV files to import and export products, customers, inventory, orders (export only), and discounts (export only). Your CSV files must use [UTF-8 encoding](https://www.w3schools.com/charsets/ref_html_utfVery popular

• Get customer support tools and business phone number

  If you use ShopBase Payments, a support phone number with voicemail is essential. Therefore, we prepare here some software and services that help to manage your Customer Support quality and can provide you a US Phone number with a reasonable price. 1. Sonetel Sonetel concentrates on Phone Call Support service. It provides communications solutions with some key feFew readers

• Sales taxes

  On this page A. What is sales tax? B. How sales taxes are collected on ShopBase? A. What is sales tax? A sales tax is the tax paid to the governing body for sales of particular goods and services. Sellers usually collect sales taxes from the buyers at the point of sales, then pass them on to the government. B. How sales taxes are collected on ShopBase? Merchants must calculate the tax laws for their products by each country and region. The process may include taxFew readers

• ShopBase Payments FAQs

  Once ShopBase Payments is supported in your country, you’ll be able to accept payments from customers anywhere in the world. There's no need to set up a third-party payment provider or merchant account. It is indeed the simplest and fastest way to accept payments online. Registration Which credit/debit cards are supported? Your customers will be able to use Visa, MasterCard, American Express, Discover, Diners Club, JBC, UnionPay. How about the fee? The processing fee varies basedVery popular

• How is My PrintBase Order Profit Calculated?

  Knowing how to correctly calculate your store's profit is crucial to determine its financial health. This article will give you an overview on how your PrintBase order profit is calculated and how you can view your order profit. In this article A. How is My PrintBase Order Profit Calculated? B. How to View My PrintBase Order Profit A. How is My PrintBase Order Profit Calculated? The profit of each order is calculated using the following formula: **Profit = Revenue - TotalVery popular

• How to get your customers updated of their order status tracking

  Customers can visit the order status page to check the progress of their order as it's fulfilled. When you update order confirmation and shipping statuses, you can automatically send customers a link to the order status page by email, SMS text, or through the Shop app. In this article: A. Send shipment details to customer after order fulfillment B. Add order status tracking on thank you page C. Send email of order status updates D. Create and show order status page A. Send sFew readers

• Understand handles

  This is a short article to understand handles and how it works to optimize your ShopBase storeFew readers

• Facebook Ads Tutorials

  In order to enable ShopBase sellers to quickly understand the relevant knowledge of Facebook advertising, we have synthesized a list of Facebook advertising video tutorials for everyone! 1. How to creat Facebook ads for beginners 2. How to set up & install the Facebook pixel 3. Facebook Business Page Tutorial (For Beginners) Step by step 4. How To Use Facebook's Audience Insights Tool To FiFew readers