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In this article, we've compiled some of the most frequently asked questions about ShopBase below. In case you want to find out more, please don't hesitate to contact us for more information.

In this article

A. General questions
B. Product and order processing
C. Theme and storefront
D. Payment gateways

A. General questions

How to register for a ShopBase free trial?

You can start with creating your first ShopBase store by clicking on this link.

Enter your email address, then click Start free trial, and follow our instructions to begin creating your own ShopBase store.



Read more: Register for a ShopBase free trial.

How to sign up or log in to ShopBase?

Click on this link to sign up for ShopBase, and this link to log into ShopBase.

Read more: Sign up or log in to ShopBase.

How to add a custom domain to ShopBase store?

To add a custom domain to your ShopBase store, go to Online store > Domain.

Read more: Add a custom domain to ShopBase store.

How to add third-party scripts (such as Hotjar) to ShopBase?

To add third-party scripts into your store, go to Online store > Preference.

Read more: Add codes of other tracking tools to ShopBase store.

How to create up-sell and cross-sell offers on ShopBase?

With ShopBase bult-in app, Boost Upsell, you can easily create up-sell and cross-sell offers to encourage your customers to add more products into their shopping cart and increate store's revenue.

Read more: Overview of Boost Upsell app.

How to show product reviews on my store?

You can easily show and manage product reviews on your store using our Product review app.

Read more: Overview of Product reviews.

How to format currency on my store?

You can set up your store currency by going to Settings > General.

Read more: Currency formatting.

B. Product and order processing

How to proceed with my new order?

New orders will be displayed in the Order page on your ShopBase admin. Here, you can view and manage the fulfillment status and payment status of each order.

Read more: Understand the processing of orders.

Can I import products from AliExpress and fulfill dropshipping orders on ShopBase?

Yes, you can quickly import products from AliExpress and fulfill orders with AliExpress suppliers directly on your ShopBase admin using our Ali Dropship Connector app.

Read more: Overview of Ali Dropship Connector.

You can also use PlusHub, our exclusive dropshipping agent that sources, stocks, and fulfills any trending product with fast shipping & high product quality assurance.

Read more: Overview of PlusHub.

How to operate my Print on Demand (POD) business on ShopBase?

With PrintHub, you can launch POD campaigns to start selling immediately and manage order processing at ease.

Read more: Overview of PrintHub.

How to migrate a Shopify store to ShopBase? How to import by URL links?

Former Shopify users, who want to migrate to ShopBase but are concerned about losing data, can use the Migrate to ShopBase app, or CSV files to quickly import products to their ShopBase store.

Read more: Migrate products from other platforms to ShopBase.

How to fulfill on ShopBase if the supplier doesn't integrate with ShopBase? How to fulfill by CSV files?

CSV files allow you to export order information and fulfill orders manually. Check the article below for more information.

Read more: Fulfill orders by CSV files.

How to create product feeds for Facebook & Google Ads?

ShopBase has built-in Product Feed feature that can help you create the product feeds then you can use the feed on other sales channels like Facebook and Google Shopping. You can create a new product feed by going to Products > Product feeds from your ShopBase admin.

Read more: Overview of Product Feeds.

How to automatically send tracking to PayPal to handle disputes faster?

After connecting PayPal as your payment provider in Settings > Payment providers, you can enabled PayPal Order Info Synchronization to synchronize tracking numbers and order information directly from ShopBase to PayPal.

Read more: Send order tracking and information to PayPal automatically

How to quickly add many products to ShopBase?

You can use CSV files to quickly import products to ShopBase. Other methods include: Bulk duplicating products, using ShopBase product API, and using Migrate to ShopBase app.

Read more: How to quickly add many products?.

Can customers customize products according to their preferences?

With ShopBase, you can easily add custom options to a new or created product in store so that your customers can personalize the products to their preferences before placing an order.

Read more: Create a custom option for a product.

C. Theme and storefront

How to display product types and color option as swatches and real images?

With ShopBase, you can group different product variants into groups based on common characteristics (such as color and sizes). Each group swatch will be presented by an image (or color for color swatches). Check the article below for more information.

Read more: Create and enable variant group swatches.

How to show size chart in Product page?

On ShopBase, you can create your own size chart or enable size charts using product tags. Check out the articles below for more information.

Read more: How to create your own size chart and Enable size chart for non-Print Hub products.

How to customize my website, such as changing the colors and typography, adding contact information and contact form on the storefront, coping a theme to another store, etc.?

You can customize almost all elements on your storefront using our powerful theme editor in Online store > Themes.

Read more: Overview of Themes.

D. Payment gateways

Which payment providers does ShopBase support?

On ShopBase, you can add a variety of payment gateways to your store, including our built-in payment gateways: ShopBase Payments and ShopBase Marketplace Payments to help reduce the risk of blocked accounts and pending payments. See the full list of payment gateways in the article below.

Read more: Overview of payment.

What is ShopBase Payments and ShopBase Marketplace Payments, and how to register?

ShopBase Payments and ShopBase Marketplace Payments - our internal payment gateway - helps reduce the risk of blocked accounts and pending payment with numerous superior features for your e-commerce stores. You can register for these payment gateways directly on your ShopBase admin site.

Read more: Understand ShopBase Payments and Overview of ShopBase Marketplace Payments.

How to show the phone number field on the checkout form?

To show the phone number field on the store's checkout form, go to Settings > Checkout.

Read more: Show the phone number field on the checkout form.

How to create test orders on ShopBase?

Before creating test orders, you need to activate Test Gateway in Settings > Payment providers.

Read more: Place a test order (draft order) on ShopBase.

Can one PayPal key be used on more than 1 store at the same time?

Yes, you can connect the same PayPal account to more than 1 store.

Read more: Connect PayPal to your store.

Related articles

Introduction to ShopBase
Overview of ShopBase key features
Register for a ShopBase free trial
How to build a dropshipping website with ShopBase
How to build a print-on-demand website with ShopBase
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