This article is also available in:
This article will give you an overview of what happens after a customer places an order on your store.

In this article

A. What happens when there's a new online order
B. Common processing flow for online orders

A. What happens when there's a new online order

When you receive an online order:

A new order notification will be sent to you by email.
Your Order page of your ShopBase admin will show the new order and its payment status
The customer receives an order confirmation email.
The order processing starts.


An abandoned checkout will be created 30 minutes after a customer reached checkout but have not completed their order. You can follow our instruction here to set up the rule for Abandoned Checkout Emails and Abandoned Checkout SMS on your store to boost the conversion rate.

B. Common processing flow for online orders

In general, your online orders will take 3 steps. In each step, you either have to carry out a different action in your store, or ShopBase can automate it for you:

Order has been placed: ShopBase will automatically receive payments, orders that have been successfully paid will have a status of Paid in the Payment Status column. Once your payment has been marked with a Paid status you can begin to process your order. Please refer to this article on how to view the status of an order
Order has been paid: you can fulfill the order manually or multiple orders via CSV file or use apps such as Ali Dropship Connector, CrossPanda, Print Hub
Order has been fulfilled and paid: You can choose to archive the order for easy management
Order is being cancelled: You can cancel and refund the order

You can select the method for your order processing in each step based on your store's business needs.

Related Articles

Fulfill order manually
Fulfill orders by CSV files
Insert product image in CSV file for fulfillment
Manage orders of multiple stores at the same time
Fulfill order via PrintHub
Fulfill order via Ali Dropship Connector
Fulfill order via CrossPanda
Was this article helpful?
Thank you!