This article is also available in:
There are cases when you notice a suspected fraud on an order, the product is out of stock, or other reasons, you may want to stop the order processing, You can easily get the order cancelled according to the instructions below.

Step by step Tutorial

From your ShopBase admin, go to Orders > All Orders. A list of orders will be displayed:


Click the order you want to cancel and refund. You will be directed to a product details page.

Click More actions > Cancel order


A Cancel order appears, listing the total amout of orders and allowing you to enter the refund amount in Refund with section.

Tick Restock items if you want to return items to the inventory
Tick Send notification to the customer if you want to send cancellation and refund notices.
Select the reasons for cancellation and refund in Reason for cancelling this order


Click Cancel order to complete.

Related Articles

View an order
View an order’s Timeline
Add tags or notes, or edit an order
Contact a customer about an order
View the order status page of an order
Archive a fulfillment order
Refund an order
Was this article helpful?
Cancel
Thank you!