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To save time, ShopBase offers a feature that allows sellers to automatically send SMS, reminding customers to pay for an order they have not completed. This section allows you to automatically send up to 3 messages for each customer when they have not finished the payment on the website. Each message contains a link to the customer's cart, allowing them to complete a payment.

Step by Step Tutorial

From your ShopBase admin, go to Settings > Checkout.

Go to Abandoned checkouts text message and tick Automatically send abandoned checkout text messages.

In Send to section, choose either Anyone who abandons checkout or Text subscribers who abandons checkout.

In the Set up text message to send section, tick the box before text message(s) that you want to send. Set up the time period to send after the customers has exited without completing the purchase in Send ... after cart abandonment.


Sending time of subsequent text messages must be longer than sending time of previous ones. For example, if First text message is set to send after 30 minutes, Second text message can't be sent sooner than 30 minutes.

Message section allows you to edit text message to customers. Tick Add opt out text if you want to include asking for newsletter approval from customers.

In case you want to add discount codes to text message, switch on Enable discount code. Click Select discount code to choose the available codes on website or to add a new code.

If you want to add a new discount code, click Create discount code in the drop-down menu after clicking in Select discount code. Enter your code information and choose Add discount code.

When a discount code is selected, these variables can be added to the text message:

{{ .discount.code }} : shows your discount code
{{ .discount.value }} : shows the value of the discount code

Click Save changes.

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