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PrintHub is a POD merchant app that connects sellers with the best print order providers that ShopBase directly works with. You can create stores on ShopBase and manage print orders processing through PrintHub. This application will help you handle products automatically, reduce the burden of store operations and create high quality products that are delivered to customers quickly at preferential prices. PrintHub will automatically process orders for products created with the PrintHub app, as well as other products using a CSV file. This article will guide you on how to fulfill orders via this application.

In this section

A. Fulfill products created on your store via PrintHub
B. Fulfill non-PrintHub orders through PrintHub
C. Import orders via CSV file to fulfill through PrintHub

A. Fulfill products created on your store via PrintHub

On PrintHub, the order process is automatic so you don't have to worry about handling them manually and can instead focus on optimizing your business.

On ShopBase admin site, go to Apps >> PrintHub >> Manage Orders where you will find all orders your customers have paid for. They are automatically synced from the store to PrintHub with all the orders being listed in All tab.


Note:

In case you need more time to confirm your order, you can put the order On Hold (on the On Hold tab). You can only set a pause for unpaid orders because paid orders have been sent to PrintHub's suppliers for production and cannot be halted. To pause the order, find the order, and select Action > Hold.

In case there are errors, the order status will be changed to In Review (in the In Review tab). Eligible orders will be moved to Awaiting payment (listed in the tab Awaiting payment) and wait for you to confirm payment to the suppliers. At 0:00 am and 12:00 pm (UTC time zone +0) daily, PrintHub records payments from Awaiting payments orders. These payments will be automatically processed with your ShopBase Balance, please activate and fund your ShopBase Balance account according to guidance so the system will automatically make the payment for suppliers. You can also manually pay to handle the orders faster by accessing Payments from PrintHub admin site, choosing unpaid orders in Payment history and select Pay now.


Note:

You can only cancel / update an order (resize, color, etc.) within 12 hours after it is placed with the suppliers.

All successfully paid orders will be updated from Awaiting payment to Awaiting Shipment which means PrintHub is pending orders to be printed and shipped to the customer. These orders will be listed in the Awaiting Shipment tab. Once the order is shipped to the customer by PrintHub's suppliers, the status of the order will be updated to Fulfilled (listed in the Fulfilled tab) with a shipping tracker (tracking code).

Note:

Once your order is updated with tracking code, it takes about 1-2 days for the tracking code to work and track your shipment.

B. Fulfill non-Print Hub orders through Print Hub

In case you have non-PrintHub orders on ShopBase, you can still process the order on the PrintHub app as long as the printed products are in Calalog. In this section we will guide you to process ShopBase orders for products that were not created by Print Hub using the Print Hub app.

Step by Step Tutorial

From ShopBase admin site, go to Orders >> All orders.

Click the order you want to handle via PrintHub.

On order page, click Fulfill with >> Print Hub.


Then, the order will be listed in the All orders section of the PrintHub application. Click on the order, then click on Map product.


In the Fulfillment Setup page, where you match the product information of the order to be processed with the information of the corresponding product in Calalog - these are the products the PrintHub can print. There are two columns to match, one is the column What we offer (required information), the other column is We should map with (the information of the product that corresponds to the required information). Then press Save.


Next, select the product corresponding to the one you need to process by clicking on Select a product and selecting a product in the drop-down menu.


Upload your product's design by clicking Upload artwork corresponding to the front or back of the product


After uploading the design, scroll down to match the options ​​of the product that you want to process corresponding to the options of the product on PrintHub Catalog. Then check options ​​of the product you want to process for which you have entered the correct match. Click Save. Then the order will be transferred to the tab In Review and processed as in part A.


Note:

If you check an option but have not selected the option of the product on the PrintHub Catalog that matches, PrintHub's suppliers cannot analyze which variation option to process. So, even if you save it, the product will be in the Unavailable tab as shown below and the order cannot be processed.



C. Import orders via CSV files to handle via PrintHub

In case you have orders for products which are not created from PrintHub, you can still enter your order information for order processing on PrintHub. They can be a ShopBase order or an order from any other platform as long as the printed products are in Calalog.

Step by Step Tutorial

Import order information from platforms you are using.

Update order data into the CSV file according to sample.
You have to enter required information in Required field, and leave Optional fields blank.

Name (required): Order's name
Reference Id (optional): Order's reference ID
Lineitem Quantity (required): Total ordered variants
Lineitem Sku (required): Product's SKU
Product Name (optional)
Product Id (required): product ID you want to handle is listed here
Color (required): Product's colors you want to be manufactured by PrintHub's suppliers. You can check the available colors here with each tab for a specifc color. For instance, this color list is for clothing (2D)
Size (required): Product's size
Shipping Name(required): Customer's name
Shipping Address 1 (required)
Shipping Address 2 (optional)
Shipping City (required)
Shipping Zip (required)
Shipping Province (required)
Shipping Country (required): Country code with two characteristics only (Click here fore more)
Shipping Phone (required): Customer's phone number
Artwork Front Url (required for all products having one side): (format: JPG/PNG and downloadable or linked to Google Drive)
Artwork Back Url (required for all products having two sides): (format: JPG/PNG and downloadable or linked to Google Drive)
Mockup Front Url (required): (format: JPG/PNG and downloadable)
Mockup Back Url (required): (format: JPG/PNG and downloadable)

Note:

The first line / row of the CSV file needs to include the titles of the fields described above, and you need to fill in all required fields. The order of the titles can be arranged arbitrarily.
The order name (the Name field) must be unique. All order information in the imported file with the same name will be combined into one and delivered to the customer. In case there is an order on another CSV file with the same name as the available one on the system, the existing order information is deleted or overwritten.
From ShopBase admin site, go to Apps >> Print Hub >> Manage Orders >> Order import CSV. Click Import.


When Import orders by CSV file window appears, select Choose file to find and choose the CSV file with the order information you have prepared. Click Upload file.


After that, you can preview your order. If all information is correct, click Upload file to confirm.


Once your CSV file is uploaded, your order information will be imported to PrintHub. It can take up to 30 minutes to import your orders depending on the size of your file.

If your orders are valid, they will appear as Awaiting payment (listed in the Awaiting payment tab).
If your orders are not valid, they will appear as In review (listed in the In review tab) and show errors for you to check and correct them.
If you want to update any pending orders, you can select and delete them in the Awaiting payment or In review tab then re-enter the information to update with CSV file for those applications. Orders can only be cleared before you pay the suppliers.

Note:

Only unpaid orders can be deleted. Paid orders have been sent to PrintHub's suppliers for production and cannot be halted at this time.

To pay for your imported orders, from your ShopBase admin site, go to Apps > PrintHub > Order import. In tab Awaiting payment, tick the order(s) you want to pay for.


Click Actions > Pay for selected orders.


In the pop-up, click Confirm payment.


All successfully paid orders will be updated from Awaiting payment to Awaiting Shipment which means PrintHub's suppliers is pending orders to be printed and shipped to the customer. These orders will be listed in the Awaiting Shipment tab. Once the order is shipped to the customer by PrintHub's suppliers, the status of the order will be updated to Fulfilled (listed in the Fulfilled tab) and has a shipping tracker (tracking code).

Note:

Once your order is updated with tracking code, it takes about 1-2 days for the tracking code to work and track your shipment.

You can download the information of your orders with your bill of lading by visiting the ShopBase admin page, going to Apps >> Print Hub >> Manage Orders >> Order import CSV. Click Export.



Related articles

Overview of PrintHub
Understand Print Hub app
Understand Print Hub product costs
Understand Print Hub order process
Understand Print Hub shipping policy
Set up payment with Print Hub
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