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With ShopBase Payments, you will be ready to accept all major payment method the moment your ShopBase store is created. There's no need to set up a third-party payment provider or merchant account. It is indeed the simplest and fastest way to accept payments online.

On this page:
A. Supported countries
B. Setting up ShopBase Payments
C. Configuring ShopBase Payments
D. Getting paid with ShopBase Payments
E. Supported currencies

A. Supported countries

Once ShopBase Payments is available in your country, you’ll be able to accept payments from customers anywhere in the world.

Here's the list of countries that ShopBase Payments is available.

B. Setting up ShopBase Payments

Required information

When setting up ShopBase Payments, you will need to provide the following information:
Business details: business name, address, phone, email, Tax ID.
Personal information: business owner's name, address, email, SSN (for US citizen).
Banking information: bank name, routing number/swift code, account number.

Steps to enable ShopBase Payments

Step 1: Go to Settings > Payment Providers > Register for ShopBase Payments account.

Step 2: Fill in the KYC form to sign up for a ShopBase Payments account.

After you have finished, clicked Complete account setup.

Costs of using ShopBase Payments

Depending on each specific country and package, merchants will need to pay the corresponding processing fee.

For more details, please go to your ShopBase dashboard > Settings > Account.

Taxes for ShopBase Payments

ShopBase doesn’t charge your sales taxes and you will need to handle this by yourself. You should always check with a local tax authority or a tax accountant to make sure you file and remit the taxes correctly.

C. Getting paid with ShopBase Payments

You can easily view your payouts by going to ShopBase admin > Settings > Payment Providers > Cick on ShopBase Payments > View Balance.

Payout: There will be a payout list you can keep track of. You will receive your payout 7 days after your order payments.

Dispute and Chargeback response:
When new request for chargeback from your customers is created, ShopBase will send notification emails to the store owner.
Store owners can also check orders with chargeback requests on page Orders > Chargeback and inquiry.
To check chargeback reasons and send a chargeback response, click Submit response on page Order details. Please make sure to double-check and include all the needed information.
Our system will automatically send responses with information collected from the order details if we have not heard back from the merchants in due time.

Check your Chargeback orders

Click Submit Response to enter your evidence

You can learn more about how to respond to your chargeback requests in this article.

E. Supported currencies

Supported currencies
Currency conversion

Payout currency will be set up in KYC form while signing up for a ShopBase Payments account.
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