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ShopBase Payments - our internal payment gateway - helps reduce the risk of blocked accounts and pending payment. This payment gateway supports 39 countries all over the world with numerous superior features for your e-commerce stores. In this section, we will guide you through all the basic features of ShopBase Payments so you can optimize your store management.

In this article

A. Supported countries
B. Setting up ShopBase Payments
C. Payouts with ShopBase Payments
D. Dispute and Chargeback response
E. Chargeback fee
F. Supported currencies
G. ShopBase Payments profit

A. Supported countries

Once ShopBase Payments is available in your country, you’ll be able to accept payments from customers anywhere in the world.

Here's the list of countries that ShopBase Payments is available.

B. Setting up ShopBase Payments

Required information

When setting up ShopBase Payments, you will need to provide the following information:

Business details: business name, address, phone, email, Tax ID.
Personal information: business owner's name, address, email, SSN (for US citizen).
Banking information: bank name, routing number/swift code, account number.

Steps to enable ShopBase Payments

Step 1: Go to Settings > Payment Providers > Register for ShopBase Payments account.



Step 2: Fill in the KYC form to sign up for a ShopBase Payments account.

Please refer to this article on how to fill in ShopBase Payments registration form.

After you have finished, clicked Complete account setup.

Costs of using ShopBase Payments

Depending on each specific country and package, merchants will need to pay the corresponding processing fee. For more details, please go to your ShopBase dashboard > Settings > Account.

Taxes for ShopBase Payments

ShopBase doesn’t charge your sales taxes and you will need to handle this by yourself. You should always check with a local tax authority or a tax accountant to make sure you file and remit the taxes correctly.

C. Payouts with ShopBase Payments

Please refer to this article for more information about payouts with ShopBase Payments.

D. Dispute and Chargeback response

When new request for chargeback from your customers is created, ShopBase will send notification emails to the store owner.
Store owners can also check orders with chargeback requests in Orders > More filter Chargeback and inquiry > Any.


To check chargeback reasons and send a chargeback response, click Submit response on Order detail page. Please make sure to double-check and include all the needed information.

To automatically submit a chargeback response

This setting is default for all stores with ShopBase Payments.
When this option is enabled, our system will automatically send responses with information collected from the order details at 0:00 A.M (UTC -0:00) of the due date. You have until this deadline to edit all evidences and manually submit responses beforehand upon your wish


From your ShopBase admin site, go to Settings > Payment providers.


In ShopBase Payments, enable Submit dispute automatically.



To manually submit a chargeback response


From your ShopBase admin site, go to Settings > Payment providers.


In ShopBase Payments, disable Submit dispute automatically. When this setting is disabled, you must manually collect evidence and submit your chargeback response.


If the deadline is overdue and no chargeback response is submitted, it is likely that the dispute will be lost. Therefore, please be aware of this so that you can submit your response on time.
You can learn more about how to respond to your chargeback requests in this article and how to submit a chargeback response from your ShopBase admin site in this article.

E. Chargeback fee

When a chargeback request is opened, merchants will be temporarily held a chargeback fee of $15.

If the chargeback is won, the chargeback fee is released and merchants will not be charged for any chargeback fees.
If the chargeback is lost, merchants must pay a $15 chargeback fee to the bank and order value to the customer.

F. Supported currencies

Supported currencies
Currency conversion

Payout currency will be set up in KYC form while signing up for a ShopBase Payments account.

G. ShopBase Payments profit

Your ShopBase Payments profit will be calculated by the following formula:

Profit = Order value - [Order value x Payment processing rate]

The Payment processing rate (also known as Application fee) varies depending on your registered country. You can see the detailed list in this article, or go to Settings > Payment providers > ShopBase Payments in your ShopBase admin site to check your Payment processing rate.



Related articles

ShopBase Payments FAQs
ShopBase Payments Policy
ShopBase Payments Terms of Use
How to register ShopBase Payments
List of supported countries by ShopBase Payments
Export your ShopBase Payments transactions
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