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ShopBase Payments - our internal payment gateway - helps reduce the risk of blocked accounts and pending payment. This payment gateway supports 39 countries all over the world with numerous superior features for your e-commerce stores. In this section, we will guide you through all the basic features of ShopBase Payments so you can optimize your store management.

In this section

A. Supported countries
B. Setting up ShopBase Payments
C. Payouts with ShopBase Payments
D. Dispute and Chargeback response
E. Supported currencies

A. Supported countries

Once ShopBase Payments is available in your country, you’ll be able to accept payments from customers anywhere in the world.

Here's the list of countries that ShopBase Payments is available.

B. Setting up ShopBase Payments

Required information

When setting up ShopBase Payments, you will need to provide the following information:

Business details: business name, address, phone, email, Tax ID.
Personal information: business owner's name, address, email, SSN (for US citizen).
Banking information: bank name, routing number/swift code, account number.

Steps to enable ShopBase Payments

Step 1: Go to Settings > Payment Providers > Register for ShopBase Payments account.

Step 2: Fill in the KYC form to sign up for a ShopBase Payments account.

After you have finished, clicked Complete account setup.

Costs of using ShopBase Payments

Depending on each specific country and package, merchants will need to pay the corresponding processing fee. For more details, please go to your ShopBase dashboard > Settings > Account.

Taxes for ShopBase Payments

ShopBase doesn’t charge your sales taxes and you will need to handle this by yourself. You should always check with a local tax authority or a tax accountant to make sure you file and remit the taxes correctly.

C. Payouts with ShopBase Payments

You can read more about payouts with ShopBase Payments in this article.

D. Dispute and Chargeback response

When new request for chargeback from your customers is created, ShopBase will send notification emails to the store owner.
Store owners can also check orders with chargeback requests on page Orders > Chargeback and inquiry.
To check chargeback reasons and send a chargeback response, click Submit response on page Order details. Please make sure to double-check and include all the needed information.
If we have not heard back from the merchant in due time, our system will automatically send responses with information collected from the order details at 12:00 A.M of the due date.

Check your Chargeback orders

Click Submit Response to enter your evidence

You can learn more about how to respond to your chargeback requests in this article.

E. Supported currencies

Supported currencies
Currency conversion

Payout currency will be set up in KYC form while signing up for a ShopBase Payments account.

Related articles

ShopBase Payments FAQs
ShopBase Payments Policy
ShopBase Payments Terms of Use
How to register ShopBase Payments
List of supported countries by ShopBase Payments
Export your ShopBase Payments transactions
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