How to contact and connect with ShopBase Customer Support Team

The ShopBase support team is available to help online merchants tackle unexpected issues and provide instant responses to unclear questions. This article will show you how to contact and connect with our Customer Support Team.

A. Get Support via ShopBase Live Chat

ShopBase Live Chat is available for all sellers. You'll find the ShopBase Live Chat widget on ShopBase website and on your ShopBase store Admin Dashboard.

You can talk to our Support Team everywhere, on ShopBase website...

B. Get Support via Facebook Messenger

Our support team is available on Facebook as well. Visit our Facebook page here to get support.

For quicker assistance, you can contact via Facebook Page here as well

C. Get Support via email

Email us at support@shopbase.com or submit a ticket directly here.

D. Book a 1-on-1 Consultation

For ShopBase merchants who need 1-on-1 support in order to get help in:

Setting up your store(s) the quickest way possible.

Optimizing your store for high conversion.

Earning more on each buyer (increase the AOV).

Advertising strategies & tips, and more.

Please don't hesitate to book a consultation with us

Mind you, this consultation is totally FREE & requires NO commitments from you. Hence don't hesitate to book one when you need our help.

E. Get support from Customer Success Manager

You are also welcome to contact Customer Success Manager via csm@shopbase.com to get consulted about store optimization and sales generation. You can include your contact information, such as Skype, WhatsApp, or Phone number so that our Customer Success Manager can contact you directly for better assistance.

Join community for International Merchants