The ShopBase support team provides 24/7 service to help online merchants to tackle unexpected issues and give instant response to unclear questions.

In this article

A. Get Support via ShopBase Live Chat
B. Get Support via Facebook Messenger / Skype / WeChat
C. Get Support via email
D. Book a 1-on-1 Consultation

A. Get Support via ShopBase Live Chat

ShopBase Live Chat is available 24/7 with instant response. You'll find the ShopBase Live Chat widget on your ShopBase store Admin Dashboard and on ShopBase website







B. Get Support via Facebook Messenger/ Skype / WeChat

Contact Customer Success Manager to get consulted about store optimization and sales generation via Facebook Messenger / Skype / WhatsApp / WeChat / Phone call

Contact form will be updated soon



C. Get Support via email

Email us at support@shopbase.com

D. Book a 1-on-1 Consultation

For ShopBase merchants who need 1-on-1 support in order to get help in:

Setting up your store(s) the quickest way possible.
Optimizing your store for high conversion.
Earning more on each buyer (increase the AOV).
Advertising strategies & tips, and more.

Please don't hesitate to book a consultation with us
Mind you, this consultation is totally FREE & requires NO commitments from you. Hence don't hesitate to book one when you need our help.

In case you're in an urgent situation, you can directly contact Grace, our Customer Success Manager via one of those channels:

Facebook Messenger
Email: grace@shopbase.com
WhatsApp: +84362060617
Skype: wallflower7777


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Published on: 15 / 08 / 2020