The ShopBase support team provides 24/7 service to help online merchants to tackle unexpected issues and give instant response to unclear questions.
In this article
A. Get Support via ShopBase Live Chat
B. Get Support via Facebook Messenger / Skype / WeChat
C. Get Support via email
D. Book a 1-on-1 Consultation
A. Get Support via ShopBase Live Chat
ShopBase Live Chat is available 24/7 with instant response. You'll find the ShopBase Live Chat widget on your ShopBase store Admin Dashboard and on ShopBase website



B. Get Support via Facebook Messenger/ Skype / WeChat
Contact Customer Success Manager to get consulted about store optimization and sales generation via Facebook Messenger / Skype / WhatsApp / WeChat / Phone call
Contact form will be updated soon

C. Get Support via email
Email us at support@shopbase.com
D. Book a 1-on-1 Consultation
For ShopBase merchants who need 1-on-1 support in order to get help in:
Setting up your store(s) the quickest way possible.
Optimizing your store for high conversion.
Earning more on each buyer (increase the AOV).
Advertising strategies & tips, and more.
Please don't hesitate to book a consultation with us
Mind you, this consultation is totally FREE & requires NO commitments from you. Hence don't hesitate to book one when you need our help.
In case you're in an urgent situation, you can directly contact Grace, our Customer Success Manager via one of those channels:
Facebook Messenger
Email: grace@shopbase.com
WhatsApp: +84362060617
Skype: wallflower7777
Join community for international merchants
In this article
A. Get Support via ShopBase Live Chat
B. Get Support via Facebook Messenger / Skype / WeChat
C. Get Support via email
D. Book a 1-on-1 Consultation
A. Get Support via ShopBase Live Chat
ShopBase Live Chat is available 24/7 with instant response. You'll find the ShopBase Live Chat widget on your ShopBase store Admin Dashboard and on ShopBase website



B. Get Support via Facebook Messenger/ Skype / WeChat
Contact Customer Success Manager to get consulted about store optimization and sales generation via Facebook Messenger / Skype / WhatsApp / WeChat / Phone call
Contact form will be updated soon

C. Get Support via email
Email us at support@shopbase.com
D. Book a 1-on-1 Consultation
For ShopBase merchants who need 1-on-1 support in order to get help in:
Setting up your store(s) the quickest way possible.
Optimizing your store for high conversion.
Earning more on each buyer (increase the AOV).
Advertising strategies & tips, and more.
Please don't hesitate to book a consultation with us
Mind you, this consultation is totally FREE & requires NO commitments from you. Hence don't hesitate to book one when you need our help.
In case you're in an urgent situation, you can directly contact Grace, our Customer Success Manager via one of those channels:
Facebook Messenger
Email: grace@shopbase.com
WhatsApp: +84362060617
Skype: wallflower7777
Join community for international merchants
Published on: 15 / 08 / 2020