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ShopBase Marketplace Payments - our internal payment gateway - helps reduce the risk of blocked accounts and pending payment. This payment gateway supports 03 countries in the world with numerous superior features for your e-commerce stores. In this section, we will guide you through all the basic features of ShopBase Marketplace Payments so you can optimize your store management.

In this article

A. Supported countries
B. Setting up ShopBase Marketplace Payments
C. Getting paid with ShopBase Marketplace Payments
D. Chargeback fee
E. Supported currencies
F. ShopBase Marketplace Payments profit

A. Supported countries

Once ShopBase Marketplace Payments is available in your country, you’ll be able to accept payments from customers everywhere around the world.

Here's the list of supported countries that ShopBase Marketplace Payments is available.

B. Setting up ShopBase Marketplace Payments

Required information:

When setting up ShopBase Marketplace Payments, you will need to provide the following information:

Business details: business name, address, phone, email, Tax ID.
Personal information: business owner's name, address, email, SSN (for US citizen).
Additional verification requirements: product details, supplier methods, shipping carrier, dispute rates of the last 3 months in other platforms.

Steps to register ShopBase Marketplace Payments:

Step 1: From ShopBase Admin site > Go to Settings > Payment Providers > Register for ShopBase Payments account.



Step 2: Fill in the KYC form to sign up for a ShopBase Marketplace Payments account.

Please refer to this article on how to fill in ShopBase Marketplace Payments registration form.

Step 3: After you complete this form, click Complete account setup.

Your KYC form will be reviewed by our ShopBase team. If you have any inquiries regarding your application, please contact us via LiveChat for further support.

ShopBase Marketplace Payments usage fee:

Depending on each specific country and package, merchants will need to pay the corresponding processing fee. For more details, please go to your ShopBase admin site > Settings > Account.

Taxes for ShopBase Marketplace Payments:

ShopBase doesn’t charge your sales taxes and you will need to handle this by yourself. You should always check with a local tax authority or a tax accountant to make sure you file and remit the taxes correctly.

C. Getting paid with ShopBase Marketplace Payments

You can easily view your payouts by going to ShopBase admin site > Settings > Payment Providers > Click on ShopBase Payments > View Balance.



Payout: The amount that is collected from ShopBase Marketplace Payments will be moved to Pending to review section in your ShopBase Balance, and it will be moved to Available to payout after 3 normal days. To get more information, please refer to this article about ShopBase Balance.



Dispute and Chargeback/Inquiry response:

When a new chargeback/inquiry request is created, ShopBase will send a notification email to the store owner respectively.
Store owners can also check orders with chargeback/inquiry requests in Orders > Chargebacks & Inquiries.


You can also refer to this article on how to filter out orders with chargeback or inquiry separately according to their statuses.


To check chargeback/inquiry reasons and send a response, click Submit response on Order detail page. Please make sure to double-check and include all the needed information.

To automatically submit a chargeback /inquiry response

This setting is default for all stores with ShopBase Marketplace Payments.
When this option is enabled, our system will automatically send responses with information collected from the order details at 0:00 A.M (UTC -0:00) of the due date. You have until this deadline to edit all evidences and manually submit responses beforehand upon your wish


From your ShopBase admin site, go to Settings > Payment providers.


In ShopBase Payments, enable Submit dispute automatically.



To manually submit a chargeback/inquiry response


From your ShopBase admin site, go to Settings > Payment providers.


In ShopBase Payments, disable Submit dispute automatically. When this setting is disabled, you must manually collect evidence and submit your chargeback/inquiry response.


If the deadline is overdue and no chargeback/inquiry response is submitted, it is likely that the dispute will be lost. Therefore, please be aware of this so that you can submit your response on time.
You can learn more about how to respond to your chargeback/inquiry requests in this article and how to submit a chargeback/inquiry response from your ShopBase admin site in this article.

D. Chargeback fee

When a chargeback request is opened, merchants will be temporarily charged the order value and a chargeback fee of $15 from your current available balance.

If the chargeback is won, the whole charged amount is refunded to the merchants, and the merchants will not be lost for any fees.
If the chargeback is lost, merchants must pay a $15 chargeback fee to the bank and the order value to the customer, therefore that amount will be permanently deducted.

E. Supported currencies

Supported currencies

Payout currency will be set up in KYC form while signing up for a ShopBase Marketplace Payments account.

F. ShopBase Marketplace Payments profit

Your ShopBase Marketplace Payments profit will be calculated by the following formula:

Profit = Order value - Payment processing rate

The payment processing rate (also known as application fee) applied for all ShopBase Marketplace Payments users is 3.95% + $0.3.

If your customers pay for orders by international cards (card's issuing country is different from your account's country), an additional 1% fee will apply per transaction.

Related article

List of supported countries by ShopBase Marketplace Payments
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