Understand ShopBase Balance
ShopBase Balance is a credit account used to receive payments from customers (for orders processed via PrintBase) or pay fees and services to ShopBase. This article will help you to understand ShopBase Balance and the activities related to ShopBase Balance.
A. What are the sources of your Balance?
B. What can you use your Balance for?
C. Check your Balance
D. View Balance history
E. Balance threshold and top-up
F. Request a payout
G. Change card payment information
Your ShopBase Balance is contributed by the following sources:
Profits that derived from your business activities, including PrintBase order profit, PlusBase order profit, or ShopBase Payments order profit.
Direct top-up transactions via a credit card linked to your ShopBase Balance or via wire transfer from your bank or Payoneer accounts, along with the funds from promotion, affiliate, cashback programs, etc. This is the General source of your Balance.
Each ShopBase seller will own a ShopBase Balance account. If the ShopBase seller has multiple stores, the transactions for each store will be recorded accordingly in the View invoices/View transactions section.
You can use your Balance for:
Pay for Abandoned Checkout SMS
ShopBase offers a feature to help you send a text message (SMS) that encourages customers to complete the checkout process for Abandoned Checkout. The service fee for this feature starts from $0.02/SMS and is determined by the recipient's region as detailed in this article. This fee will be charged directly to your ShopBase Balance account.
Pay for the Subscription & Transaction fees
Subscription fee is monthly charged on ShopBase, while the transaction fee is a fee you pay to ShopBase for each transaction you make with customers. When payment is due, your ShopBase Balance account will be charged for these fees. Please refer to this article on ShopBase fee and charge.
Pay for the PrintHub orders
All PrintHub orders will be charged by ShopBase Balance, but by default, Balance is inactive. You should activate ShopBase Balance to let orders to be processed. In case the Balance is insufficient, the remaining amount will be taken from the credit card.
ShopBase prioritizes withdrawing money from the source which costs the lowest transaction fee to offer the benefit for ShopBase merchants.
Receive PrintBase Profit
PrintBase merchants would receive PrintBase order profit and money from PrintBase Tier Program. After 24-hour review, your profit (of non-fraud orders) would be transferred to Available to Payout for you to request. Please refer to this article for more information on how to payout. You can also use this amount to pay for other services of PrintBase without the need of topping-up more fund.
PrintBase Profit or fund from Tier Program would not be charged for transaction fee.
Receive PlusBase Profit
PlusBase merchants would receive PlusBase order profit in their Balance. After 24-hour review, your profit (of non-fraud orders) would be transferred to Available to Payout for you to request. Please refer to this article for more information on how to payout. You can also use this amount to pay for other services of PlusBase without the need of topping-up more fund.
Buy a new domain
You can purchase a new domain via ShopBase by going to Online store > Domains > Buy new domain. Please refer to this article for more information on how to buy a domain on ShopBase.
Receive ShopBase Payments order profit
ShopBase Payments order profit will be directed to your ShopBase Balance. You can switch this setting on by clicking the option Enable payout to ShopBase Balance in your ShopBase Balance. Please refer to this article for more information.
Pay for all fees from PlusHub
When purchasing stocks for items in PlusHub warehouse or to fulfill current orders via PlusHub, you can immediately top-up Balance and make a payment.
You can also pay for fulfillment fees when using PlusHub to fulfill your store orders.
For any order line items that are in the fulfillment process, you can decide to cancel the fulfillment of those line items. Whenever the fulfillment is canceled, the shipping fee that we have charged will be immediately refunded to your ShopBase Balance.
When you file any claims and you wish for a refund, the claim will be processed within 72 hours. If the claim is approved, the refunded amount will be immediately added to your ShopBase Balance.
Pay for the design fee of orders with Custom Art
When using Custom Art service, the design fee for each order will be charged to your ShopBase Balance. Please refer to this article for more information on Custom Art.
Pay for print file fee for ShopBase personalized orders
Each personalized item with successfully generated print file in a ShopBase order will be charged a print file fee, which is deducted from your ShopBase Balance. Please refer to this article for more information on print file.
From your ShopBase admin, click on your profile at the bottom left of the page and select Balance to visit your Balance dashboard.
In which:
Current available balance: The funds that you can use to pay for the subscription fee, transaction fee, and service fee, including your top-up amount and profits from your business activities on ShopBase. The current available balance is the sum of available to payout and unavailable to payout amount.
Available to payout: The amounts can be paid out to your payment account on the next schedule. They come from your PrintBase/PlusBase order profit, the amount of cash back from Affiliate program, the amount of cash back from PrintBase/PlusBase promotion, and ShopBase Payments (if payout to ShopBase Balance is enabled), ShopBase Marketplace Payments order profit (exclude the hold amount).
Unavailable to payout: The funds can only be used to pay for ShopBase service fees and cannot be paid out (for example, automatically and manually top-up amounts).
Available soon: The funds are not yet available to be used and paid out. The funds are either coming from PrintBase/PlusBase order profit that are not yet available to be paid out and will be reviewed in 24 hours since the order placement, or the total amount of ShopBase Payments (if payout to ShopBase Balance is enabled), ShopBase Marketplace Payments order profit (the ready-to-payout amount to be released after 3 days and the hold amount to be released after 90 days).
When an PrintBase, PlusBase, ShopBase Payments, or ShopBase Marketplace Payments order profit is successfully collected, it immediately added to the Available soon amount and a respective transaction will be recorded in your Balance. ShopBase will transfer all transactions from Available soon to Available to payout every 4 hours since 0:00 a.m UTC+0. However, the available date, which is specified in each transaction, is based on each service rule. Therefore, the actual available to payout date may slightly differ from the transaction's available date.
Click View details to view the detailed remaining amount by type in each source.
Please refer to this article for more information on how to view your Balance history.
Please refer to this article for more information on Balance threshold and top-up.
Please refer to this article for more information on how to request a payout.
By default, the payment information for your ShopBase Balance account will be the card information you use for your ShopBase account. You can change the payment information for Balance by following the instructions below.
Before you Add/update your Billing Information, please note that the billing information for Balance will be taken directly from the credit card you use for ShopBase.
Go to Billing information on ShopBase Balance, click Replace credit card.
Enter information in Add credit card box, click Save.
Overview of Balance
In this article
A. What are the sources of your Balance?
B. What can you use your Balance for?
C. Check your Balance
D. View Balance history
E. Balance threshold and top-up
F. Request a payout
G. Change card payment information
A. What are the source of your Balance?
Your ShopBase Balance is contributed by the following sources:
Profits that derived from your business activities, including PrintBase order profit, PlusBase order profit, or ShopBase Payments order profit.
Direct top-up transactions via a credit card linked to your ShopBase Balance or via wire transfer from your bank or Payoneer accounts, along with the funds from promotion, affiliate, cashback programs, etc. This is the General source of your Balance.
Each ShopBase seller will own a ShopBase Balance account. If the ShopBase seller has multiple stores, the transactions for each store will be recorded accordingly in the View invoices/View transactions section.
B. What can you use your Balance for?
You can use your Balance for:
Pay for Abandoned Checkout SMS
ShopBase offers a feature to help you send a text message (SMS) that encourages customers to complete the checkout process for Abandoned Checkout. The service fee for this feature starts from $0.02/SMS and is determined by the recipient's region as detailed in this article. This fee will be charged directly to your ShopBase Balance account.
Pay for the Subscription & Transaction fees
Subscription fee is monthly charged on ShopBase, while the transaction fee is a fee you pay to ShopBase for each transaction you make with customers. When payment is due, your ShopBase Balance account will be charged for these fees. Please refer to this article on ShopBase fee and charge.
Pay for the PrintHub orders
All PrintHub orders will be charged by ShopBase Balance, but by default, Balance is inactive. You should activate ShopBase Balance to let orders to be processed. In case the Balance is insufficient, the remaining amount will be taken from the credit card.
ShopBase prioritizes withdrawing money from the source which costs the lowest transaction fee to offer the benefit for ShopBase merchants.
Receive PrintBase Profit
PrintBase merchants would receive PrintBase order profit and money from PrintBase Tier Program. After 24-hour review, your profit (of non-fraud orders) would be transferred to Available to Payout for you to request. Please refer to this article for more information on how to payout. You can also use this amount to pay for other services of PrintBase without the need of topping-up more fund.
PrintBase Profit or fund from Tier Program would not be charged for transaction fee.
Receive PlusBase Profit
PlusBase merchants would receive PlusBase order profit in their Balance. After 24-hour review, your profit (of non-fraud orders) would be transferred to Available to Payout for you to request. Please refer to this article for more information on how to payout. You can also use this amount to pay for other services of PlusBase without the need of topping-up more fund.
Buy a new domain
You can purchase a new domain via ShopBase by going to Online store > Domains > Buy new domain. Please refer to this article for more information on how to buy a domain on ShopBase.
Receive ShopBase Payments order profit
ShopBase Payments order profit will be directed to your ShopBase Balance. You can switch this setting on by clicking the option Enable payout to ShopBase Balance in your ShopBase Balance. Please refer to this article for more information.
Pay for all fees from PlusHub
When purchasing stocks for items in PlusHub warehouse or to fulfill current orders via PlusHub, you can immediately top-up Balance and make a payment.
You can also pay for fulfillment fees when using PlusHub to fulfill your store orders.
For any order line items that are in the fulfillment process, you can decide to cancel the fulfillment of those line items. Whenever the fulfillment is canceled, the shipping fee that we have charged will be immediately refunded to your ShopBase Balance.
When you file any claims and you wish for a refund, the claim will be processed within 72 hours. If the claim is approved, the refunded amount will be immediately added to your ShopBase Balance.
Pay for the design fee of orders with Custom Art
When using Custom Art service, the design fee for each order will be charged to your ShopBase Balance. Please refer to this article for more information on Custom Art.
Pay for print file fee for ShopBase personalized orders
Each personalized item with successfully generated print file in a ShopBase order will be charged a print file fee, which is deducted from your ShopBase Balance. Please refer to this article for more information on print file.
C. Check your Balance
From your ShopBase admin, click on your profile at the bottom left of the page and select Balance to visit your Balance dashboard.
In which:
Current available balance: The funds that you can use to pay for the subscription fee, transaction fee, and service fee, including your top-up amount and profits from your business activities on ShopBase. The current available balance is the sum of available to payout and unavailable to payout amount.
Available to payout: The amounts can be paid out to your payment account on the next schedule. They come from your PrintBase/PlusBase order profit, the amount of cash back from Affiliate program, the amount of cash back from PrintBase/PlusBase promotion, and ShopBase Payments (if payout to ShopBase Balance is enabled), ShopBase Marketplace Payments order profit (exclude the hold amount).
Unavailable to payout: The funds can only be used to pay for ShopBase service fees and cannot be paid out (for example, automatically and manually top-up amounts).
Available soon: The funds are not yet available to be used and paid out. The funds are either coming from PrintBase/PlusBase order profit that are not yet available to be paid out and will be reviewed in 24 hours since the order placement, or the total amount of ShopBase Payments (if payout to ShopBase Balance is enabled), ShopBase Marketplace Payments order profit (the ready-to-payout amount to be released after 3 days and the hold amount to be released after 90 days).
When an PrintBase, PlusBase, ShopBase Payments, or ShopBase Marketplace Payments order profit is successfully collected, it immediately added to the Available soon amount and a respective transaction will be recorded in your Balance. ShopBase will transfer all transactions from Available soon to Available to payout every 4 hours since 0:00 a.m UTC+0. However, the available date, which is specified in each transaction, is based on each service rule. Therefore, the actual available to payout date may slightly differ from the transaction's available date.
Click View details to view the detailed remaining amount by type in each source.
D. View Balance history
Please refer to this article for more information on how to view your Balance history.
E. Balance threshold and top-up
Please refer to this article for more information on Balance threshold and top-up.
F. Request a payout
Please refer to this article for more information on how to request a payout.
G. Change your card information
By default, the payment information for your ShopBase Balance account will be the card information you use for your ShopBase account. You can change the payment information for Balance by following the instructions below.
Before you Add/update your Billing Information, please note that the billing information for Balance will be taken directly from the credit card you use for ShopBase.
Go to Billing information on ShopBase Balance, click Replace credit card.
Enter information in Add credit card box, click Save.
Related articles
Overview of Balance
Updated on: 23/12/2022
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