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Overview of Balance
What can you use Balance for?
Set up Balance

1. Overview of Balance

Balance is your credit account, which can be used to pay for your subscription and fees, Abandoned Checkout (ACO) SMS service and PrintBase package as well as orders that go through PrintBase.

Each ShopBase user will have a Balance account. If a user has different stores, transactions for each store will be logged respectively and can be found in View history.

To start setting up your Balance, click Balance in the bottom left of your ShopBase dashboard.

2, What can you use Balance for?

Abandon Checkout SMS

This feature helps you retain abandoned checkouts and encourages your customers to make the purchase by sending recovery SMS to their phones. You can learn more about it here.

With only $0,02/SMS, this will help boost your sales in a way you can never imagine. Fees for this service will be taken directly from your Balance account.

Pay the Subscription & Transaction fees

When your billing is due, your Balance will be charged. In case the fund is not sufficient, your Balance will automatically top-up an amount to pay for these fees. Please refer to this article about ShopBase's Fees and Charges

Pay the PrintHub orders

All PrintHub orders will be charged by ShopBase Balance, but by default, Balance is inactive. Sellers should activate ShopBase Balance to let the orders to be processed. In case the Balance is insufficient, the remaining amount will be taken from the credit card.

3. How to set up Balance?

Keep track of transaction history

Click View history to review all transactions made through Balance.

You can filter by Shop name, Type or Content.

Top up your Balance

To make sure you can use Balance, click Top up to to add funds to your account.

Select the desired amount and click Confirm top up. Money will be transferred from the credit card you use for ShopBase.

Set up Auto Top-up

This feature aims at lessening the chance your Balance stops working due to insufficient funds. You can set up a certain threshold which will allow ShopBase to automatically add more credits if your balance falls below this threshold.

When Balance reaches below - $20,

When this is enabled, you will have to fill in the top-up amount for auto recharge (the minimum amount is $20) as well as the threshold (ranging from $10-$1000).

If you don't want to enable Auto Top-up, you can set up email sending when your balance falls below a certain amount so you will not miss charging service.

Edit your Billing Information

The billing information for Balance will be taken directly from the credit card you use for ShopBase.

If you want to change payment information used for Balance, click Replace credit card to add a new card.

After you've finished, remember to click Save.


To request for payout, you will need to put in your Payoneer account by clicking the Edit button.

After your Payoneer account is linked, you can receive payouts by clicking Request payout. You can also keep track of your payouts by clicking View payouts.

Note: As can be viewed on the dashboard, there are three indexes for a Balance account:
Total current available
Available to payout
Pending to review

You can start requesting for payout 7 days after having orders.

ShopBase requires a $50 profit minimum for all payout requests.
Payouts requests are processed within 1 to 2 working days. After they are approved, the funds will reach your payment account within 2 to 4 hours.
In case your payout request is refused, you will be provided with the reason why. The request's status will also be updated to Refused.
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