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For ShopBase orders with personalized items, you will need to create a print file containing the artwork of personalized products and custom option values. This print file can be sent together with order information to suppliers. In this article, we will guide you on how to create a print file of personalized products with ShopBase.



In this article

A. Set up your print file
B. How your print file is generated
C. Export orders with print files
D. Print file fee

A. Set up your print file

From your ShopBase admin site, go to Products > All products and choose the product you want to set up print file for.

In Personalization, click Create Print file.


In the Create print file page, click Upload your print file image to upload your print file image for the product. The uploaded image should not have any personalized option as custom options will be set up in the next steps.




Add layers to set up personalization for your product in Layers.

Click Add image to add an image layer. This is suitable for products with Image and/or Picture choice custom options that allow customers to upload their own images or select their favorite image from a list of pictures.


You can click on each image layer to edit Location, Size, Rotation, and Opacity.


Click Add text to an a text layer. This is suitable for products with Text field, Text area, Radio, and/or Droplist custom options that allow customers to add or choose a suggested text for their product.


You can click on each text layer to edit Text, Size, Color, Location, Size, Rotation, and Opacity. You can select a font from ShopBase system, or click Add new fonts to upload a new font upon your wish. In Letter case, select Upper case, Lower case, or None to freely design your text.


If layers have been set up previously in Create preview page, they will be automatically synced here, and vice versa.

Once finished, click Save. In the pop-up, click Create to generate the print file for your product.


Print file will also be automatically generated for unfulfilled orders of this product.

B. How your print file is generated

Automatically generate print file

From your ShopBase admin site, go to Online store > Preferences.


In Print file generating, enable Generate Print file for the personalized products.

After this setting is enabled, once a print file is available for a product, it will be automatically generated for orders containing that product when the order payment status is Paid.



In order detail, print file has been generated for your order

By default, this setting is automatically enabled. You are free to turn off this setting if you do not want print file to be automatically generated for personalized item in an order.
For orders with Cash on Delivery (COD) payment method, print files will need to be manually generated.
Once the print file is generated for the order, you can click on:

Preview: to preview the print file.
Download: to download the print file.
Edit: to edit the print file's details (such as location, size) so that custom option values is displayed nicely on the product. These edits will also be applied on print files of future orders.



Manually generate print file

If the Generate Print file for the personalized products setting is disabled in Online store > Preferences > Print file generating, you will need to manually generate print files for personalized items in your orders.

If this setting is enabled, you can also manually generate print files before the order status changes to Paid or if the order payment method is Cash on Delivery (COD).

From your ShopBase admin site, go to Orders > All orders and select the order you want to generate print file for.


In the order detail page, click on Generate print file.


You can also generate print file of multiple orders by going to Orders > All orders, select the orders you want to generate print files for and click Actions > Generate print file.



C. Export orders with print files

From your ShopBase admin site, go to Orders.


Select Export (if you want to export orders on the current page, orders within a specific date range, or all orders).


In case you want to export specific orders, check those orders and click Export.


You can also search for orders you want to export from in the search bar and click Export.


In the new window, set up and customize the suggested orders, in which:

Store: Select the store you want to export orders.
Exports (Current page, Orders by date, All orders, Selected ... orders, Current search): Select orders you want to export information.
Click Customize export fields in Export template. Choose information you want to export from Available fields. You can also click Save to template button so that the selected fields will be saved to a template for a later use.


To export print files of products in your order, select Lineitem Print file field.


Please refer to this article to understand more about order export template part.
Once exported, data will be displayed on Lineitem Print file column in the CSV file, including the print file of the products in PNG format.

D. Print file fee

Each personalized item with successfully generated print file in an order will be charged $0.3 a print file fee.
Print file fee is charged on each design per order. For example, if 2 different print files are generated for an order of 2 lineitems, the print file fee is $0.6. However, if the same print file is generated for an order of one lineitem with a quantity of 2, the print file fee is $0.3.
Print file fee will be charged to your ShopBase Balance. A Print file fee collecting invoice will be created when a new print file is generated.

Related articles

Overview of ShopBase personalization
Create a custom option for a product
Set up preview for ShopBase products
Set up Personalization Preview mode
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