This article is also available in:
A domain is the URL, or the website address, where your customers go to find your store online. By default, your online store has a onshopbase.com URL when you sign up for ShopBase. You can add a custom domain if you want to change the domain that customers use to visit your store. If you already have a domain from a third-party provider, then you can connect this custom domain to your online store. You still use the third-party domain provider to manage your domain settings, pay for your domain, and renew it.

In this article, we will show you how to add a custom domain to your ShopBase store.

You can only connect a ShopBase-managed domain into a PrintBase or PlusBase store. For more information, please refer to section B of this article.
In case you want to buy a new domain from ShopBase, please refer to this article for more information.
If you receive the warning Opps! This store is not ready to checkout. Please contact Store owner to set up the primary store domain as a public domain. on the checkout page, please refer to Troubleshooting - Unable to checkout due to domain error for more information.



In this article

A. Prepare and setup your domain's settings
B. Connect your domain to ShopBase store
C. Number of domains connected per store
D. Frequently asked questions

A. Prepare and setup your domain's settings

To use your own domain, you need to add these 2 following records in your hosting account's DNS settings:

A record points to 52.10.27.176
CNAME record points to connect.shopbase.com.

You can point domains such as companyname.com, www.companyname.com, and store.companyname.com to your preference according to the guide below. While we take screenshots from domain settings of Cloudflare, this guide can be used for most domain providers, such as Namecheap, Godaddy, etc. You can also find instruction videos attached at the beginning of this article.

For companyname.com, www.companyname.com domains

Login to your account on the hosting provider (E.g.: CloudFlare, Namecheap, Godaddy), then go to the DNS settings.

Remove the existing cache related to companyname.com, www.companyname.com domains if your website is being pointed to other locations rather than ShopBase.

Add new records.


Create a record with Type A, Host @, Points to 52.10.27.176 as in the image below and click Save.


Create a record with Type CNAME, Host www, Points to connect.shopbase.com as in the image below and click Save.



For store.companyname.com domains

Login to your account on the hosting provider (E.g.: CloudFlare, Namecheap), then go to the DNS settings.

Remove the old records (if any) related to store.companyname.com domain if your website is being pointed to other locations than ShopBase.

Add a new record as follows:


Create a record with Type CNAME, Host store.companyname.com, Points to connect.shopbase.com.



If your domain is from Cloudflare.com, you need to turn off proxy (change the orange cloud to grey or DNS Only) for both A and CNAME records.


You can visit this link to check if your A record (companyname.com) and CNAME record (www.companyname.com) have been updated.

Enter your domain name (without www) to check your A record
Enter your domain name (with www) to check your CNAME record

B. Connect your domain to ShopBase store

If a ShopBase-managed domain was connected to a ShopBase store prior to June 06, 2022 at 03:30 AM UTC + 0, it cannot be re-connected to a PrintBase or PlusBase store.
Any third-party domain connected to PrintBase/PlusBase stores prior to June 06, 2022 at 03:30 AM UTC + 0 will remain unchanged. However, if it is removed from your PrintBase/PlusBase store, it can no longer be re-connected.

External domains purchased from third-party sources cannot be connected to a PrintBase/PlusBase store
On your ShopBase admin site, go to Online Store > Domains.

Click on Connect Existing domain.


Enter the domain you want to connect and click Next.


Click Verify connection button.


Click Verify again if the values ​​are not matched, the system will warn as shown below, you can correct the settings to exactly what is required.


Settings of domains connected to PrintBase/PlusBase stores will be reset in accordance with the system settings.
Depending on your hosting provider, values can take up to 72 hours to update.
In case your website is inaccessible for some reason, you can take a screenshot of your DNS settings and send to our Live Chat support for further assistance.
After you added your domain successfully, you can set this domain as your primary domain (domain that your visitors will see when they go to your website) by selecting Change primary domain and click Save on the dialog.




C. Number of domains connected per store

You can connect a certain number of domains to your store based on your store's subscription plan.

Basic Base plan: 2 domains/store.
Standard Base plan: 10 domains/store.
Pro Base plan: 20 domains/store.

D. Frequently asked questions

Why can't I connect a domain bought from third-party provider to a PrintBase, PlusBase store?

You can only connect a ShopBase-managed domain to a PrintBase or PlusBase store to ensure service quality and stable operation, avoid unnecessary risks associated with non-ShopBase-managed domains with bad business histories that can affect the PrintBase/PlusBase's payment gateway, and for customers to be able to receive full order information in case the store is shut down.

Related articles

Overview of Domain
Buy a domain from ShopBase
Set up email GSuite for domain bought on ShopBase
Remove domain from ShopBase store
Was this article helpful?
Cancel
Thank you!