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Add a custom domain to PlusBase store

Add a custom domain to PlusBase store

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A domain is the URL, or the website address, where your Buyers go to find your store online. By default, your online store has a onshopbase.com URL when you sign up for ShopBase. If you want to change the domain that the Buyers use to visit your store, you can add a custom domain. Furthermore, before you begin selling, you must add at least one custom domain to your store in order to increase store credibility and allow the Buyers to complete payments for their orders.

In this article, we will show you how to add a domain to a PlusBase store.

In this article

A. Add a platform-managed domain to a PlusBase store

B. Add a third-party domain to a PlusBase store

C. Remove a domain from PlusBase store

D. Number of domains connected per store

A. Add a platform-managed domain to a PlusBase store

From your store admin, go to Online store > Domains.

If you have not purchased a domain, click Buy new domain and follow the instructions in this article to buy a new domain.

After a successful purchase, the domain will automatically connect to your store.

If you have removed the domain from your store and wish to reconnect, navigate to ShopBase-managed domains section, click on the three-dot menu, and select the Connect button.

A message will notify you that your domain has been successfully connected to your store.

B. Add a third-party domain to a PlusBase store

We currently support connecting a third-party domain to your PlusBase store. However, to mitigate risks associated with payment gateways, all domains purchased through third-party providers need to undergo a review before being connected to the store.

From your store admin, go to Online store > Domains.
Navigate to Request domains section > click on Request domain connection.
Enter the domain you wish to connect to your PlusBase store, then click Request button.
Click on Request review.

A next window will appear, notifying you that your domain is under review. This process may take up to 1-2 business days.

You can check the status of your domain in the Request domains section.
After the review process is completed, the result will be informed to you through the store owner email. The request status will be updated to Approved or Rejected depending on the outcome.
If the request status is Approved, you can then connect this domain to your store by clicking Connect. Refer to this article for guidance on configuring DNS values before connecting your domain to a store.

A popup will appear to notify that the domain has been connected successfully.

If the request status is Rejected, this domain is not allowed to connect to your store, and the detailed reason will be sent via email. Please check your email for more information.

One user account can send a maximum of 50 third-party domain connection requests.

C. Remove a domain from PlusBase store

Go to Shop domains section > click on the three-dot menu, and select the Remove from shop button.
Click Remove to confirm.

D. Number of domains connected per store

For PlusBase stores, the limit is 10 domains per store.

If you receive the warning Opps! This store is not ready to checkout. Please contact Store owner to set up the primary store domain as a public domain. on the checkout page, please refer to Troubleshooting - Unable to checkout due to domain error for more information.

Renew your ShopBase-managed domain
Overview of Domain
Buy a domain from ShopBase