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Troubleshooting - Unable to checkout due to domain error

A domain is the URL, or the website address, where the Buyers go to find a store online. By default, every online store has a platform-branded domain, which contains, when the Sellers (store owners) sign up for ShopBase (For example:

If the Sellers want to change the domain that the Buyers use to visit the store, they can add a custom domain. A custom domain is a branded domain name that is unique to an online store. Domain names can be purchased from providers like ShopBase, Cloudflare, and GoDaddy to fit the brand. Furthermore, before the Sellers begin selling, at least one custom domain must be added to the store in order to increase store credibility and allow the Buyers to complete payments for their orders.

However, in some cases, the Buyers may receive the warning Opps! This store is not ready to checkout. Please contact Store owner to set up the primary store domain as a public domain. on the checkout page, as shown in the image below, it means that the Seller's store is currently using the domain and is not being directed to a custom domain. In this article, we will explain both Buyers and Sellers how to manage situations where an order cannot be made due to this issue.

In this article

A. Instructions for Buyers
B. Instructions for Sellers

A. Instructions for Buyers

Contact the Seller (store owner) by email, phone number, or social profiles (such as Facebook, Instagram, etc.) provided by the Seller (store owner). The store's contact information can typically be found in the website's footer or on the store's Contact us page.
Explain your situation (checkout cannot be completed due to domain error) and ask the Seller (store owner) to set up a custom domain for their store.

The store's contact information can be found on the website's header, footer, or the Contact us page

B. Instructions for Sellers

This issue occurs because the domain is used as your store's primary domain. Therefore, we suggest you perform the following actions:

Buy a custom domain from ShopBase or a third-party domain provider (such as Cloudflare or GoDaddy).
Add this domain to your store and set it as your primary domain (domain that your visitors will see when they go to your website) by following the instructions in this article.

You can only connect a ShopBase-managed domain into a PlusBase store. For more information, please refer to: Add a ShopBase-managed domain to PlusBase store.

Overview of Domain
Buy a domain from ShopBase
Add a custom domain to ShopBase store

Updated on: 13/12/2022

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