A domain is the URL, or the website address, where the Buyers go to find a store online. By default, every online store has a platform-branded domain, which contains onshopbase.com, when the Sellers (store owners) sign up for ShopBase (For example: demostore.onshopbase.com).
If the Sellers want to change the domain that the Buyers use to visit the store, they can add a custom domain. A custom domain is a branded domain name that is unique to an online store. Domain names can be purchased from providers like ShopBase, Cloudflare, and GoDaddy to fit the brand. Furthermore, before the Sellers begin selling, at least one custom domain must be added to the store in order to increase store credibility and allow the Buyers to complete payments for their orders.
However, in some cases, the Buyers may receive the warning Opps! This store is not ready to checkout. Please contact Store owner to set up the primary store domain as a public domain. on the checkout page, as shown in the image below, it means that the Seller's store is currently using the onshopbase.com domain and is not being directed to a custom domain. In this article, we will explain both Buyers and Sellers how to manage situations where an order cannot be made due to this issue.
In this article
A. Instructions for Buyers
B. Instructions for Sellers
This issue occurs because the onshopbase.com domain is used as your store's primary domain. Therefore, we suggest you perform the following actions: