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In this article, you will find a full list of cases in which profit of canceled PrintBase orders is or is not deducted.

In this article

A. Cases in which order profit is not deducted
B. Cases in which order profit is deducted

A. Cases in which order profit is not deducted

Orders that are unable to be delivered to Buyers due to Restricted Regions/Countries. Notice has not been previously sent to Sellers.
Orders with incorrect address. PrintBase customer support agents are unable to contact Buyer.
Orders that are cancelled due to system error.
Orders that are cancelled as item(s) was out of stocks for over 14 days

B. Cases in which order profit is deducted

Orders that are changed/cancelled upon Buyer's request (within 6 hours since order placement): Basecost, processing fee, and payment fee remain unchanged in Seller's balance.
Orders that are cancelled due to unavailable item: Basecost, processing fee, and payment fee remain unchanged in Seller's balance.
DMCA order/ Fraudulent order that has not been fulfilled: All fees (basecost, processing fee, and payment fee) will be deducted.
DMCA order/ Fraudulent order that has been fulfilled: Basecost and processing fee remain unchanged in Seller's balance.
Orders that are unable to be delivered to Buyers due to Restricted Regions/Countries. Notice was previously sent to Sellers: Basecost and processing fee remain unchanged in Seller's balance.
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