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How is My PrintBase Order Profit Calculated?

Knowing how to correctly calculate your store's profit is crucial to determine its financial health. This article will give you an overview on how your PrintBase order profit is calculated and how you can view your order profit.

In this article

A. How is My PrintBase Order Profit Calculated?
B. How to View My PrintBase Order Profit

A. How is My PrintBase Order Profit Calculated?

The profit of each order is calculated using the following formula:

Profit = Revenue - Total base cost + Adjustment of shipping fee (if any) - Handling fee

In which:

Revenue = Order subtotal + Extra fee for custom option - Store discount (if any) (shipping fee and taxes are not included)
Total base cost = Sum of [Base cost of each product x Quantity]
Adjustment of shipping fee = Actual shipping fee - PrintBase default shipping cost. If you set a new shipping fee for an item higher than the PrintBase default shipping fee, you will get the adjusted amount (after deducting the payment fee) as a profit. On the contrary, if the new shipping fee is lower, the adjusted amount will be deducted to your profit.
Actual shipping fee = The actual order shipping fee that the Buyer paid to the Seller
PrintBase default shipping cost = The default shipping cost of the order before any shipping fee adjustment is made. You can refer to the PrintBase Product Catalog to see the default shipping cost of each base products.
Handling fee = Payment fee + Processing fee
Payment fee = [Revenue + Actual shipping fee + Taxes] x 3%
Processing fee = [Revenue - Total base cost - Payment fee] x 4%

* Shipping fee or US sales tax (if applicable) will be deducted from your profit if the settings for Free shipping rates is enabled in Settings > Shipping and Show all prices with tax included is enabled in Settings > Taxes.

For orders with $0.00 profit, if any action is taken on your order (for example, order cancellation and refund, payout hold for closer account inspection), you will receive an email notification from the ShopBase Moderation Team. If the order has been fulfilled, the Seller will bear all fees incurred during the order's processing.

B. How to View My Order Profit

On PrintBase store admin, go to Orders > All Orders. Click on the order you want to view the order profit to be directed to its detail page.

Scroll down to Your profit section, click Show calculation to see the details on how your order profit is calculated. Here, you can quickly track the total profit of your order, including the revenue, basecost, and other handling fees (payment fee and processing fee).

In case of cancellation or refund, all reasons will be logged in order's timeline

The refund amount for customers includes a refund for shipping fee.
The amount that is collected from PrintBase orders will be moved to Available soon which will become Available to payout after 24 hours since the order placement. Please refer to this article to understand more about your ShopBase Balance and know how to request a payout from PrintBase to your PingPong or Payoneer account.
With orders showing signs of fraud or orders that need to be confirmed by the customers due to their order's update or other reasons, the amount of that order will be held and will be moved to Available to payout later.
You should request a payout during business hours for the earliest approval.

Understand ShopBase Balance
View an order
View the order status page of an order
View an order's timeline
Understand PrintBase delivery cost and time
Use POD Product Mockups
Create new campaigns with ShopBase & PrintBase
How to create a Personalized campaign with PrintBase & ShopBase?

Updated on: 30/08/2023

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