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View an order's timeline

ShopBase allows you to track activity related to an order in the Timeline section of each order page. Timeline gives the seller an overview of the events relevant to that order for further processing directions. This section will guide you through an order's timeline on the ShopBase admin page.

Step by Step Tutorial

From your ShopBase admin, go to Orders > All Orders. Click on the order ID you want to view an order's timeline.

Scroll down to Timeline section. Actions related to orders will be updated here.

Here, you can find and follow information such as:

Time of order placement, fulfillment, cancellation or any other update, and who has made such update
Transaction ID and their payment gateway used
Reason(s) of failed charges (if any)
Resend email about the order to your customer. You can resend emails for: Order confirmation, Order cancelled, Order refund, Shipping confirmation, Shipping update

View an order
Add tags or notes, or edit an order
Contact a customer about an order
View the order status page of an order
Archive a fulfillment order
Cancel an order
Refund an order

Updated on: 15/08/2022

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