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Process, manage & track your orders
Overview of Orders
Manage the orders Place a test order Process the orders How to fulfill orders by CSV files? How to insert product image in CSV file for fulfillment? [Manage A
How to insert product image in CSV file for fulfillment?
On this page A. Export your orders with Line item image links in CSV format B. Convert image URLs link to actual images A. Export your orders with Line item image link in CSV format Steps From your ShopBase admin, go to Orders > All orders. Select orders that you want to fulfill (by filtering or in the next step) Select Export. !(https://storage.crisp.chat/users/he
How to process the orders
A short instruction to proceed your orders on ShopBase store
Fraud analysis indicators
ShopBase's fraud analysis provides indicators for every order so you can investigate any order that might be fraudulent.
Some suggestions for investigate suspicious orders to prevent fraud orders
How to manage orders
Other than processing orders and taking payment, you can manage your customers' orders at ease from viewing the order, taking notes to archiving an order. In this article A. View an order B. View an order's Timeline C. Add tags or notes, or edit an order D. Contact a customer about an order E. View the order status page of an order F. Archive a fulfilled order A. View an order From your ShopBase Store admin, go to Orders >> All Orders. Here you can find order ID, Da
How to fulfill a dropshipping order
Learn more about ShopBase fulfillment process and fulfill your dropshipping orders in a variety of ways! In this article A. How to set up order fulfillment (automaticallly, CSV file, Ali Dropship app, CrossPanda) B. Order fulfillment process - order status C. Mass fulfillment A. How to set up order fulfillment (automatically, CSV file, Ali Dropship app, CrossPanda) With Ali Dropship and CrossPanda app, your orders will be fulfilled automatically If you want to fulfill orders
Mass order fulfillment
FAQs about order management
We've complied some of the most common questions asked about managing your orders on ShopBase. In case you can find your questions listed below, please contact us via LiveChat to get immediate support. On this page A. What is the red triangle next to my order? B. Why does my order's payment status show pending or authorized ? C. Does tracking numbers automatically sync to my Paypal account? D. What can I search on searching bar on Order page? E. Why I cannot cancel my order, i
How to place a test order (draft order)
This is a short guide for ShopBase store owners to place a test order and make sure their store is working well
How to fulfill orders by CSV files?
You can export your orders via CSV (Comma-Separated Values) files in mass in the Orders section of your store admin. In this article A. Export your orders in CSV format B. Fulfill in the Orders section C. Correct values for your carriers A. Export your orders in CSV format Before exporting, you will need details of your order information, which is available in the order CSV file. Follow our guide to fulfill your orders seamlessly: Steps: From your ShopBase adm
How to cancel and refund orders
When something happens to occur some unexpected issues with the orders or with your customers, chances that you would need to refund an entire order or part of an order. With ShopBase, you can cancel an order and request a refund easily. In this article A. How to cancel an order B. How to refund an order A. How to cancel an order Cancelling an order might due to fraudulent order, customer's preference change or unavailable items. You can easily get the order cancelled by: From
How to fulfill order via CrossPanda?
CrossPanda is premium fulfillment service with high-quality product that guarantees the shipping time within only 6-12 days, together with real-time tracking of order status. Here's how you can fulfill orders via CrossPanda at ease! In this article: A. What is CrossPanda? B. How to fulfill orders by CrossPanda? A. What is CrossPanda? CrossPanda is a dropshipping agent which is connected in ShopBase platform. CrossPanda provides product sourcing and fulfillment services
How to archive orders?
An archived order is an order that has been completed. Archiving your order doesn’t permanently delete your order. Follow this guide: From your ShopBase admin, go to Orders Choose the order you want to archive Click More actions > Archive Archive order Related Articles: How to process orders [Ho
How to process order automatically
When your business expands in larger scale, you might have no time process orders one by one manually so ShopBase has provided a time-saving solution for online merchants to process their orders seamlessly with our powerful apps. In this article: A. Automate fulfillment by PrintHub B. Automate fulfillment by Ali Dropship Connector C. Automate fulfillment by CrossPanda A. Automate fulfillment by PrintHub If an order is placed via PrintHub and successfully paid by your cus
How to fulfill order via Ali Dropship Connector App
To help you save time and effort, Ali Dropship Connector supports placing all your orders at once, instead of having to place them one by one manually. When your Ali Dropship Connector account is completely set up, your products and orders will be automatically synced, the next step is to place orders. With just one click, all your orders will be processed automatically! In this article: A. Find your orders in Ali Dropship Connector B. Fulfill orders by Ali Dropship Connector
How to send tracking to PayPal automatically?
Syncing tracking numbers directly from ShopBase to Paypal would be a perfect solution for order with PayPal payment, which can also protect dropshipping merchants from disputes like Unauthorized Transaction or Item Not Received. After connecting PayPal as your payment provider, you can switch on the feature, or simply follow this walk-through to automatically add tracking information from ShopBase to PayPal. Notice For manual order fulfillment, ShopBase will sync the carrier's