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In some cases, abandoned checkout SMS is not sent to customers successfully because they provided a landline number, an unknown number, or report spam SMS. In these cases, you may see the order's timeline is updated with an error code. This article will explain the various types of error codes and their meanings.

In this article

A. Error code 30003
B. Error code 30004
C. Error code 30005
D. Error code 30006
E. Error code 30007
F. Error code 30008

A. Error code 30003

Unreachable destination handset

The destination handset is either switched off or otherwise unavailable.

Possible causes

The destination handset is switched off or otherwise unavailable.
The device does not have sufficient signal.
The device cannot receive SMS (for example, the phone number belongs to a landline).
There is an issue with the mobile carrier.

B. Error code 30004

Message blocked

The destination number is blocked from receiving messages.

Possible causes

The destination number is blocked from receiving this message.
The device does not have sufficient signal.
The device cannot receive SMS (for example, the destination number belongs to a landline).
The destination number is on India's national Do Not Call registry.
There is an issue with the mobile carrier.

C. Error code 30005

Unknown destination handset

The destination number is unknown and may no longer exist.

Possible causes

The destination number is unknown and may no longer exist.
The device is not on or does not have sufficient signal.
The device cannot receive SMS (for example, the destination number belongs to a landline).
There is an issue with the mobile carrier.

D. Error code 30006

Landline or unreachable carrier

The destination number is unable to receive this message.

Possible causes

The destination number is unable to receive this message. Potential reasons could include trying to reach a landline or, in the case of short codes, an unreachable carrier.

E. Error code 30007

Message filtered

Message content was flagged as going against carrier guidelines. The message was filtered (blocked) by the internal system or by the carrier. This may be done by the internal system for violating Messaging Policy or Acceptable Use Policy, or by a wireless carrier for violating carrier rules or regulations.

Examples of messaging that would be blocked by the internal system are spam, phishing, and fraud. The filtering system is in place to protect mobile subscribers from spam or other forms of malicious or unwanted messages.

Wireless carriers have filtering systems in place as well. These carrier filters are used to block abusive traffic, as well as to enforce rules or regulations about what types of messaging are allowed to that country or mobile network.

Possible causes

The message was identified as spam or unwanted messaging by the message filtering system.
The message was flagged as objectionable and blocked by a wireless carrier.

F. Error code 30008

Unknown error

If a message is not delivered to the end device and returns a 30008 error code, this means that delivery of message failed for unknown reasons.

When the internal system receives a very generic error from our carrier partner that we have no further details about, we associate the message with the error code 30008, letting you know that the internal system truly doesn’t know what caused this error from the provider.

Related articles

Overview of how to recover and manage Abandoned Checkout
Review abandoned checkout
Set up Abandoned Checkout SMS
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