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Learn the solutions for some popular issues that may occur when building & managing your ShopBase store
Why my orders cannot be synced with Boost Convert?
After installing Boost Convert, data of orders within 30 days will be synced to the app in 5-60 minutes. If your store hasn't had sales yet, there will be no data to sync and you will see Sample Data in Notification list. When a new order comes in, the app will automatically sync and create a notification for it. However, these orders below might not be synced: 1
Troubleshooting - I can't import products by CSV file
You tried to import products to ShopBase by CSV but something's wrong? If yes, you might want to see our checklist below to find out why and follow our suggestions. A. Incorrect CSV file format B. Issues from Excel C. Heavy traffic from other stores D. Import over quota E. Connection timed out If you have checked all possible issues but still can't import, please chat and let us know. A. Incorrect CSV file format You should [
Main reasons as to why Upsell offers are not showing up
When you find your Upsell offer not working after adding the target product, here are the possible reasons as to why it is not showing up on your site: A. Created a Buy-one-get-one offer In Boost Upsell offer, it can only work for additional items or upgrade only. Thus, if you created an offer where the target product is the same with the upsell, this offer will not show up. !(https://storage.crisp.chat/users/helpdesk/website/541748c2bedb1800/7dbdf9a6-5dc1-44b5-b175-43a503_1
Why do I see strange offers showing up?
After enabling custom up-sell/cross-sell offers, you may notice some strange products appearing in the popups or see an unknown offer showing up after adding-to-cart a random product. The reason for these cases can be due to the smart features activated by default after installing Boost Upsell app. You can always deactivate Smart upsell and Smart cross-upsell in your app settings: Smart Upsell: Go to Upsell -> Smart Upsell -> turn off the switch button. !(https://storage.c