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• How to avoid having ShopBase notification emails labeled as spam

  Most email providers now have built-in spam filters that help check and filter the incoming emails for spam, malware, suspicious links, etc. However, such filters can be inaccurate at times, and you may occasionally see messages that you want sent to the spam folder, such as chargeback notification emails from ShopBase. In this article, we will guide you on how to avoid having these emails labeled as spam, ensuring that all emails from ShopBase will be noticed. In this article A. GmailFew readers

• How to find your browser's developer console

  Developer tools have been embedded in browsers to help users quickly detect errors and get other useful information about scripts. In this article, we will guide you on how to find your web browser's developer console. In this article A. Apple Safari B. Google Chrome C. Mozilla Firefox D. Microsoft Edge A. Apple Safari You must first enable the Developer Menu in Safari before you access the developer console. To do so, go to Safari Menu > Preferences. ![](htFew readers

• Troubleshooting - Issues when adding product feeds to Google Merchant Center

  You might have some errors when adding product feeds to your Google Merchant Center account. You can get notifications of Disapproved or Warning. This article will provide some information and how to resolve some of the problems you will encounter when submitting product data to Google Merchant Center. In this section A. Handle Disapproved notices B. Handle Warning notices A. Handle Disapproved notices When some products are not approved, you will find the red error icoSome readers

• CSV import in Excel with garbled characters

  You might a CSV file in Microsoft Excel and are see incorrect, or garbled characters, such a é, ü, Å, etc. If the file is imported to ShopBase, the titles and descriptions will display as follows: This could be because the CSV file is UTF-8-encoded. Many platforms uses UTF-8 because it is the de-facto standard for information exchange in modern applications. However, Excel does not automatically use UTF-8Few readers

• Troubleshooting - I can't import products by CSV file

  You tried to import products to ShopBase by CSV but something's wrong? If yes, you might want to see our checklist below to find out why and follow our suggestions. A. Incorrect CSV file format B. Issues from Excel C. Heavy traffic from other stores D. Import over quota E. Connection timed out If you have checked all possible issues but still can't import, please chat and let us know. A. Incorrect CSV file format You should [Few readers