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Trouble Shooting
Learn the solutions for some popular issues that may occur when building & managing your ShopBase store
Why my orders cannot be synced with Boost Convert?
After installing Boost Convert, data of orders within 30 days will be synced to the app in 5-60 minutes. If your store hasn't had sales yet, there will be no data to sync and you will see Sample Data in Notification list. When a new order comes in, the app will automatically sync and create a notification for it. However, these orders below might not be synced: 1
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Troubleshooting - I can't import products by CSV file
You tried to import products to ShopBase by CSV but something's wrong? If yes, you might want to see our checklist below to find out why and follow our suggestions. A. Incorrect CSV file format B. Issues from Excel C. Heavy traffic from other stores D. Import over quota E. Connection timed out If you have checked all possible issues but still can't import, please chat and let us know. A. Incorrect CSV file format You should [
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Main reasons as to why Upsell offers are not showing up
When you find your Upsell offer not working after adding the target product, here are the possible reasons as to why it is not showing up on your site: A. Created a Buy-one-get-one offer In Boost Upsell offer, it can only work for additional items or upgrade only. Thus, if you created an offer where the target product is the same with the upsell, this offer will not show up. 