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Troubleshooting - I can't import products by CSV file

Errors might occur when you are importing products to ShopBase using CSV file. In this article, we will list down some possible issues and what you should do in each situation.

If you have checked all possible issues but still cannot import your products, please contact us via Live Chat for further assistance.

In this article

A. Incorrect CSV file format
B. Issues from Excel
C. Heavy traffic from other stores
D. Import over quota
E. Connection timed out

A. Incorrect CSV file format

You should download the sample CSV file and check if yours is following this template. Please note:

The names and order of columns (from left to right) should follow the sample file exactly.
Each row represents a product or variant. Rows with the same handle will be variants for one particular product.

B. Issues from Excel

If your Excel version exports a different CSV file format than the required format, the issue might occur. To get this checked, please upload your CSV file to Google Sheets, then download it as a new CSV file and upload the new one again.

C. Heavy traffic from other stores

In case many other stores are uploading files to the system, you might be unable to upload it. Kindly wait for about 1-2 hours, then try again.

D. Import over quota

Each subscription plan goes with a limit on how many products you can import by CSV file each day:

Trial/Basic Base plan: 3,000 products/day.
Standard Base plan: 6,000 products/day.
Pro Base plan: 30,000 products/day.

When the daily quota is reached, the error message will be displayed on your store as below:

In this case, please wait till the next day to continue importing and creating new products.

Read more: Understand the quota of daily product creation on ShopBase.

E. Connection timed out

The issue happens when the time to upload CSV file is over 30 seconds, and your browser regards it as failure. To fix this, please break your CSV file into smaller sizes or connect to faster Internet connection.

Related article

Overview of Products

Updated on: 13/09/2022

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