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Account

• Overview of ShopBase account

  With Account, you have a complete initial view of your stores. From the Account page, you can manage your account, staff accounts, staff permission, subscription plan, and store status, along with: Profile information: Your contact information, name, e-mail address, phone number. Store security: Your store access information. Billing information: Your billing information and method. In this section Account overview [Understand ShopBase fee & charge](https://help.shoFew readers

• Understand ShopBase fee & charge

  Overview of fees and charges on ShopBase.Very popular

• How to change ShopBase pricing plan

  Each ShopBase pricing plan offers a variety of features. There is no one specific plan that works for every business, but you can use this guide to help you decide which pricing plan works best for you. In this article A. Features on all ShopBase pricing plans B. Key differences of ShopBase pricing plan (key features, fee & charge) C. [How to change ShopBase priciFew readers

• Apply promotion code to your plan

  When you activate your plan after the free trial, change your plan, or when your next billing cycle arrives, you can use a promo code to get a discounted subscription fee. Step by Step Tutorial Login to your account on ShopBase. Select the shop you want to add code to. Visit Settings > Account. On this page, go to Account Overview section. 3. In tVery popular

• Update billing information & payment methods

  With ShopBase, you can easily and flexibly manage your budgets and store's revenue. In this article, we will walk you through step-by-step to discover how you can update monthly billing details and set up your payment providers. In this article A. Update billing information B. Set up payment providers A. Update billing information You can update your billing information in 2 different ways: [Update in SFew readers

• Sign up or log in to ShopBase

  A quick guide to help you get started with ShopBase and starting making money on your online store.Popular

• Change email & password to login into ShopBase dashboard

  A short guide for ShopBase account owner to reset their password and continue selling onlineSome readers

• Set up & Update ShopBase Profile

  Profile settings allow you to update or change your personal information (such as your email address and password) to ensure that your store is up and running smoothly. In this article, we'll show you how to set up and update your ShopBase profile in a few easy steps! In this article A. Select default language B. Complete your ShopBase profile C. Update your ShopBase profileFew readers

• Add and manage staff accounts on ShopBase

  As a store owner, you can create accounts for your staffs who can get access to ShopBase admin site and help to run the business together, without sharing highly private information (such as billing and subscription). In this article A. Understand the levels of permissions B. Add staff accounts C. Manage staff accounts D. Delete staff accounts A. UnPopular

• Secure ShopBase account

  This article will guide you on how to secure your ShopBase account to protect your business and private information from potential risk. Connecting to a random network may compromise your account and your customers data, which increases the risk of cyber security attacks. That's why ShopBase recommends these following steps to protect yourself, your business and your customers information. In this article A. Check recent login history B. [How to log ouFew readers

• How to switch between ShopBase stores

  If you create more than one POD or dropshipping store on ShopBase, you can flexibly switch between your ShopBase stores at ease! In this article A. How to switch between stores under one account B. Different settings and permissions to users in different stores A. How to switch between stores under onSome readers

• Close your store on ShopBase

  This is the instruction to close your store on ShopBase.Very popular

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Balance

• Overview of Balance

  ShopBase Balance is a credit account used to receive payments from customers (for orders processed via PrintBase) or pay fees and services to ShopBase. This section will walk you through all you need to know about your ShopBase Balance and how to efficiently manage it. In this section Understand ShopBase Balance [What is PrintBase's Balance?](https://help.shopbase.com/en/article/what-is-printbases-balance-12Few readers

• Understand ShopBase Balance

  ShopBase Balance is a credit account used to receive payments from customers (for orders processed via PrintBase) or pay fees and services to ShopBase. This article will help you to understand ShopBase Balance and the activities related to ShopBase Balance. In this article A. What are the sources of your Balance? B. What can you use your Balance for? C. Check your Balance D.Very popular

• View Balance history

  ShopBase Balance is a credit account used to receive payments from customers (for example, orders processed via PrintBase) or pay fees and services to ShopBase. With each ShopBase Balance account receiving money or being deducted, there will be 1 invoice created. In each invoice, there will be transactions to represent each plus / minus movement of that invoice. Usually each invoice will be associated with 1 transaction. But with the invoices related to the order refund, there will be 2 transactFew readers

• Balance threshold and top-up

  You can top up from your bank account into your ShopBase Balance and use this funds for our service. There are two ways to top up your Balance: manually and automatically. In this article, we will guide you on how to top up your Balance in just a few simple steps. In this article A. Balance threshold B. Top up your Balance manually C. Set up Auto Top-up D. [Receive ShopBase Payments order profit](#Few readers

• Request a payout

  This article will show you how to pay out your profits from ShopBase Balance. In this article A. Request a payout B. Important notes A. Request a payout From your ShopBase admin, click on your profile at the bottom left of the page and select Balance to visit your Balance dashboard. 2. To submit a payout request to your ShopBase BalanceFew readers

• How to keep track on PrintBase orders collecting in Balance?

  On PrintBase, with each order paid successfully, its profit would be immediately transferred into Balance, your store’s credit account. Each variation of order A, such as cancel or refund, would be put into its order invoice in Balance History. Here is the guideline to show you how to export the Balance transaction invoice and fully comprehend it. In this article A. Export Balance invoice B. [Understand CSV file of PrintBase Balance invoice](#3-b-understaFew readers

• Understand ShopBase Balance invoice

  ShopBase Balance is your credit account shared by all of your stores. Profits from business activities on ShopBase, such as PrintBase orders, ShopBase Payments orders, cashback from promotion/referral programs, etc., are deposited into this account. This account is also used to pay for ShopBase service fees: monthly subscription fees, transaction fees, text message fees, etc. There are various types of invoices in your Balance to help you keep track of your business's costs and revenue. In thisFew readers

• What is PrintBase's Balance?

  Balance is your credit account, which can be used to pay for PrintBase package as well as orders that go through PrintBase. You can view your Balance details by clicking on the bottom left corner of your admin dashboard and choose Balance. Here you can view all Balance's settings. To start setting up your Balance, plFew readers

• What is PlusBase's Balance?

  Balance is your credit account, which can be used to pay for PlusBase package as well as orders that go through PlusBase. You can view your Balance details by clicking on the bottom left corner of your admin dashboard and choose Balance. Here you can view all Balance's settings. To start setting up your Balance, pleaFew readers

• What happens when your Balance goes below the default threshold

  ShopBase Balance is a credit account to receive profits of PrintBase or PlusBase's orders and settle ShopBase's payment fees and services. Therefore, if your Balance goes below the default threshold, ShopBase services can be interrupted. In this article A. Negative balance collection rule B. How to reopen a suspended account A. Negative balance collection rule **If the Total Balance is below theFew readers

• Check the status of your payout request

  After collecting order profits, you can request that this amount be paid out and keep track of all your payouts on your ShopBase admin. In case your payout is refused, you can view the reason on your Balance dashboard. In this article, we will show you how to check the status of your payout request and provide further information on why your payout request was refused. In this article A. Check the status of your payout request B. [ReasonsFew readers

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