On PrintBase, with each order paid successfully, its profit would be immediately transferred into Balance, your store’s credit account. Each variation of order A, such as cancel or refund, would be put into its order invoice in Balance History. Here is the guideline to show you how to export the Balance transaction invoice and fully comprehend it.

On this page:
A. Export Balance invoice
B. Understand file CSV Balance invoice

A. Export Balance invoice

Log in your store admin, go to Balance of your store then click View History.

Hit View History to show all transaction in Balance

You can filter your invoice by criteria as shop name, type and content to narrow down the result based on your demand.

Filter by your own needs

To receive invoice about PrintBase orders only, you can choose these following criteria: Content > PrintBase order collecting

This filter would display only PrintBase orders collecting invoice

Click Export invoices on the right corner of the screen then a csv. file would be delivered to your account email.

B. Understand CSV file of PrintBase Balance invoice

Below is an example of the Balance invoice of your store after downloading from your account email.

The interface of Balance transactions CSV file on PrintBase

Explanation of file details:
Transfer from Pending to Available: The profit is transferred from Pending to review to Available to payout status and you can request a payout to your PingPong, Payoneer account.
Charged from the order: The profit you received for that order.
Customer changed/canceled order: The refund amount for your customers because they request for the cancellation within 6 hours.
Withdraw to refund for buyer: The refund amount for your customers because they cancel your order with reasons on the left.
Refund for seller: The refund amount for store owner with reasons on the left.
Pay out for the request on (date): The payout transaction for your payout request on date.
Daily cashback receiving: The amount of cashback merchant earns via Cashback program of PrintBase.

Transaction is listed from newest to oldest and each invoice has its own Invoice Number. Therefore, you can filter all transactions of one invoice by rearrange in column Invoice Number.
Was this article helpful?
Thank you!