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Below are frequently asked questios about PrintBase. If you have any questions, do not hesitate to contact us for more information.

Overview of PrintBase

How can I create a PrintBase store?

What products are available on PrintBase?

Can I add my custom domain to my PrintBase store?

Manage campaigns on PrintBase

How can I create a new campaign with PrintBase?

Where can I find size charts and pricing?

Can I use my own mockups?

Can I edit my campaign after it has launched?

How do I duplicate my campaign with PrintBase?

How do I bulk duplicate my campaign with PrintBase?

How to create a Personalized campaign with PrintBase?

Fulfill orders

How are my orders on PrintBase processed?

Do you require a minimum order quantity?

Can my buyers cancel/update their orders with PrintBase?


How much do customers pay for shipping?

How long does it take for orders to reach customers?

Why my customers cannot find their country/region at the checkout page to complete their purchase? Due to the current complexity of COVID-19 epidemic, some countries / regions have restricted or stopped international flights and goods cannot enter. Therefore, we are unable to ship to these locations. For more information, please refer to the list of non-shipping countries/regions here.


How can I add custom watermark to my campaigns?


Can I print copyrighted images?

What is PrintBase's copyright policy?

Services provided by PrintBase

What apps can I install to optimize my PrintBase store?

You can check out our apps: Boost Upsell, Boost Convert, and SiteKit.

What is Boost Upsell and how does it work?

What is Boost Convert and how does it work?

What is SiteKit and how does it work?

How can I add reviews to my PrintBase store?

Optimize your store

How can I create a discount code for my PrintBase store?

What can I do to convert my abandoned checkouts?

How do I set up conversion tracking for my campaigns?

PrintBase profits

How is my profit calculated?


What is PrintBase's Balance?

How do I receive profit payouts?

How long does it take to receive payouts?

What is the profit minimum for requesting a payout?


I cannot log in to my account. How do I reset my password?

How do I download customer list?
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