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Below are frequently asked questions about PrintBase. If you have any questions, do not hesitate to contact us for more information.

Please refer to the Policy for PrintBase & PrintHub's sellers to understand how PrintBase & PrintHub works, how to calculate profits for the seller, as well as the responsibilities of the parties involved in the arising cases.

Overview of PrintBase

How can I create a PrintBase store?

What products are available on PrintBase?

Can I add my custom domain to my PrintBase store?

Manage campaigns on PrintBase

How can I create a new campaign with PrintBase?

Where can I find size charts and pricing?

Can I use my own mockups?

Can I edit my campaign after it has launched?

How do I duplicate my campaign with PrintBase?

How do I bulk duplicate my campaign with PrintBase?

How to create a personalized campaign with PrintBase?

Fulfill orders

How are my orders on PrintBase processed?

Do you require a minimum order quantity?

Can my buyers cancel/update their orders with PrintBase?

Shipping

How much do customers pay for shipping?

How long does it take for orders to reach customers?

Why my customers cannot find their country/region at the checkout page to complete their purchase?
Due to the current complexity of COVID-19 epidemic, some countries / regions have restricted or stopped international flights and goods cannot enter. Therefore, we are unable to ship to these locations. For more information, please refer to the list of non-shipping countries/regions here.

Watermark

How can I add custom watermark to my campaigns?

Trademark

Can I print copyrighted images?

What is PrintBase's copyright policy?

Services provided by PrintBase

What apps can I install to optimize my PrintBase store?

You can check out our apps: Boost Upsell, Boost Convert, and SiteKit .

What is Boost Upsell and how does it work?

What is Boost Convert and how does it work?

What is SiteKit and how does it work?

How can I add reviews to my PrintBase store?

Optimize your store

How can I create a discount code for my PrintBase store?

What can I do to convert my abandoned checkouts?

How do I set up conversion tracking for my campaigns?

PrintBase profits

How is my profit calculated?

Payout

What is PrintBase's Balance?

How do I receive profit payouts?

How long does it take to receive payouts?

What is the profit minimum for requesting a payout?

Account

I cannot log in to my account. How do I reset my password?

How do I download customer list?
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