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To use your own domain, you need to add 2 following records in your hosting account's DNS settings:

A record points to 52.10.27.176
CNAME record points to connect.shopbase.com

You can point domains such as yourcompany.com, www.yourcompany.com, and store.yourcompany.com based on your needs with the guide below. While we take screenshots from domain settings of Cloudflare, the guide can be used for most domain providers, such as Name, Namecheap, Godaddy. You can also find intruction videos attached at the end of this article.

For company.com, www.company.com domains

Login to your account on the hosting provider (E.g.: CloudFlare, Namecheap), then go to the DNS settings.

Remove the old records (if any). You also need to delete root (@ or yourcompany.com) and (www.yourcompany.com) if your website is being pointed to other locations than ShopBase



As new records as follows:

Set A record yourcompany.com / @ to point to the IP address 52.10.27.176 of ShopBase
CNAME record www.tencongty.com to point to connect.shopbase.com




You can check here for your A record (companyname.com) and CNAME record (www.companyname.com) to see if they have been updated yet.

If your domain is from Cloudflare.com, you need to turn off proxy (change the orange cloud to grey or DNS Only)

For store.yourcompany.com domains

Login to your account on the hosting provider (E.g.: CloudFlare, Namecheap), then go to the DNS settings.

Remove the old records (if any). You also need to delete store.yourcompany.com record if your website is being pointed to other locations than ShopBase

As a new record as follows:

Set CNAME record store.tencongty.com to point to connect.shopbase.com

If your domain is from Cloudflare.com, you need to turn off proxy (change the orange cloud to grey or DNS Only)

Instruction videos
On Cloudflare

On GoDaddy


When you finish

After you added your domain successfully, you need to set this domain as your primary domain (domain that your visitors will see when they go to your website) by selecting Change primary domain. The change is completed when you see the Connected status.



If you cannot access your website

In case your website is inaccessible for some reason, you can follow this backup guidance to temporarily connect and contact us for support.
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