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Understand payment status

Payment status is the current status of a payment made by a customer when ordering from your store. When you process your order, you will be able to see the payment status associated with it. The payment status can only be formed when the order is created. In this article, we will give you a list of all payment statuses of an order.

Step by Step Tutorial

Go to Orders > All orders and search for the order you want to check the payment status of.

In the Payment status column, you can view the payment status of your orders. An order's status can be one of the following:

Pending: Payments which are pending for process. The payment might subject to failure in this state, therefore, you should double-check to confirm if the payments have been paid successfully. If it fails to confirm payment, please contact ShopBase support team so we can check it for you. If your client's PayPal account is holding the payment, please check your PayPal dashboard for more details.
Authorized: Authorized payments.
Partially paid: Payments have been partially made.
Paid: Payments have been fully made.
Partially refunded: Payments have been partially refunded.
Refunded: Payments have been fully refunded.
In processing: The order was processed via Sofort and requires 3-4 days for the processing to be completed.
Voided: Payments have been voided.

Overview of Orders
View an order

Updated on: 09/11/2023

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