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In addition to credit/debit card and PayPal, ShopBase now accepts Cash on Delivery (COD) as a payment method.

Some customers are hesitant to use online payment methods due to fraud risks, insecurity, and so on. Cash on Delivery (COD) method allows customers to place orders on your website without having to pay immediately. When customer receives the product, payment for the order will be made upon delivery. This will improve your store's sales by providing customers with a simple, secure payment method. This article will guide you on how to activate Cash on Delivery (COD) on your store.

In this article

A. Activate Cash on Delivery on your store
B. Process Cash on Delivery orders

A. Activate Cash on Delivery on your store

From your ShopBase admin site, go to Settings > Payment providers.


In the Manual payment methods section, click on Manual payment methods drop list and select Cash On Delivery (COD).



In Activate Cash On Delivery (COD) page, fill out the Additional details section. This can be an instruction for customer about this payment method, which will be displayed on the Checkout page when they select this payment method.



You can enable or disable Test mode for Cash on Delivery (COD) payment method in step 3. When test mode is enabled, order profits will not be included in your Analytics.

Successfully activated Cash on Delivery (COD) payment method will be displayed as follow:

In your ShopBase admin site:


In your store's checkout page:



B. Process Cash on Delivery (COD) orders

Orders placed by the Cash on Delivery (COD) method will have Pending status. If the payment for this order was made outside of ShopBase, you need to manually mark this order as Paid.

From your ShopBase admin site, go to Orders, click on the order you want.

In the order detail page, click Mark as paid.



Continue to click Mark as paid.



After the order is marked as paid, its status will be changed to Paid and the profit will be updated in your Analytics.



Related articles

Overview of Payment
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