Go to website
Overview and general instructions for anyone using ShopBase.
How to launch an online store with ShopBase?
Basic guide to build an online store with Shopbase to scale your business.
Add your existing domain to ShopBase store
To use your own domain, you need to add 2 following records in your hosting account's DNS settings: A record points to 126.96.36.199 CNAME record points to connect.shopbase.com You can point domains such as company.com, www.company.com, and store.company.com based on your needs with the guide below. While we take screenshots from domain settings of Cloudflare, the guide can be used for most domain providers, such as Name, Namecheap, Godaddy. You can also find int
Get started with ShopBase
A general guide to get used to ShopBase and build your very first store with the platform
Sign up or log in to ShopBase
A quick guide to help you get started with ShopBase and starting making money on your online store.
Switch between ShopBase stores
On this page: A. How to switch between stores under one account B. Different settings and permissions to users in different stores A. How to switch between stores under one account If you have several ShopBase stores associated with one same email address, you can switch between them right after you log in to your ShopBase account. Another way to navigate between store
Reset your password
A short guide for ShopBase account owner to reset their password and continue selling online
Store Takedown Policy
To maintain a healthy and trustful platform, ShopBase Moderation team will strictly make sure that all active business are integrity and legal. Therefore, in some specific cases, we will restrict your access and take down your stores and accounts without liability. **Please read this st
Close your ShopBase store
This is the instruction to close your store on ShopBase.
Add promo code to your shop
Promo code for discounted subscription is only able to apply when you are on a free trial, or when you change your plan. Also, the discount is only applied for subscription, not the transaction fee. Steps Login to your account on ShopBase. Select the shop you want to add code to. Visit Settings > Account. On this page, go to Account Overview section.
ShopBase's refund policy
ShopBase normally accepts and proceeds refund requests in a flexible manner to make sure resolutions are at our customers' best interest. However, our resolutions do adhere to ShopBase's guiding policies, as detailed below. We do approve refund requests under specific circumstances: 1. Charges right after your free-trial period ends. If your free-trial ends before you complete all the setups and you no longer want to maintain it, you can request a refund for the upcoming peri
Fees and Charges
Based on your ShopBase packages and billing cycles, your bill will show several charges and fee. They will be calculated in US dollars only. On this page: A. Subscription fees B. Transaction fees C. What happens when the charge fails D. Negative balance A. Subscription fees Subscription fees are the recurring charge for using ShopBase, and varies based on your package. ShopBase offers 3 package options (Basic Base, Standard Base, Pro Base) and 2 billing cycles (monthly and annuall