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You can easily change your email to login into ShopBase dashboard and the password to keep your account more secure in just a few easy steps. Please kindly follow our instruction as below to get used to ShopBase in a few minutes.

In this section:

A. Change your email
B. Reset your password
C. Change your password

A. Change your email

In case you want to change your email to get notification from Shopbase, you can access to your account and change it by the following steps. This is the initial email, your customers will not see any changes of this action.

Step by step Tutorial

From your ShopBase admin, go to Settings > Account


Find and choose View your profile


Change to your new email


Save changes

B. Reset your password

If you forgot your password to login your account, it's possible to reset your current password with an email from ShopBase.

Step by step Tutorial

On ShopBase login page, click Forgot password?, or visit this link to go to reset-password page.


Insert your email address. Select Email instructions to receive the guidance sent to your inbox.

You will receive an email with the link to reset your password. Find that email and click Reset password. The email might be sent to Spam or other filters in your mailbox, kindly take a look at these sections so as not to miss the email. In case you can't find it, click Resend as above.

Enter new password and confirm it. Your password must be at least 5 characters, and can't begin or end with a space.

Click Reset password.

Go back to the login page to sign in with your new password.



C. Change password in your account profile

If you have signed in and want to change your password, you can go to your Profile to make the change easily.

Step by step Tutorial

From your ShopBase admin, go to your Profile page.


In Password Reset section, click Change password.


Type your new password and confirm it in the second box. Click Save.

In the confirmation box, insert your current password to verify your change. You can also choose to log out your store on other devices here.

Click Confirm. And your new password has been applied.



Related Articles:
How to set up your ShopBase profile & billing information
How to update your ShopBase profile
How to secure your ShopBase account
How to close your store on ShopBase
How to switch between ShopBase stores
How to add and manage staff accounts on ShopBase
Understand ShopBase fee & charge
How to caculate fee & charge
Undersand ShopBase balance & - How to payout/topup
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