Change email & password to login into ShopBase dashboard
You can easily change your email to login into ShopBase dashboard and the password to keep your account more secure in just a few easy steps. Please kindly follow our instruction as below to get used to ShopBase in a few minutes.
A. Change your email address
B. Reset your password
C. Change password in your account profile
In case you want to change your email address to get notification from ShopBase, you can access to your account and change it by the following steps:
From your ShopBase admin, go to Settings > Account.
Click View your profile of your account.
Enter the email address you want to use in Email.
Save changes.
In the confirmation box, you must confirm your current password and enter the OTP sent to your registered phone number to verify the change. When the email is successfully updated, you will receive an update email to your old email address and a confirmation email to your new email address.
If the number of OTP request attempt exceeds 6 times, you can switch to receiving OTP via email instead of phone number by clicking Choose another way to confirm.
If the number of OTP request attempt exceeds 10 times, within the next 6 hours you will not be able to receive the OTP via phone number and must switch to receiving OTP via email.
If you forgot your password to login your account, it's possible to reset your current password with an email from ShopBase.
On ShopBase login page, click Forgot password?, or visit this link to go to reset-password page.
Insert your email address. Select Email instructions to receive the guidance sent to your inbox.
You will receive an email with the link to reset your password. Find that email and click Reset password. The email might be sent to Spam or other filters in your mailbox, kindly take a look at these sections so as not to miss the email. In case you can't find it, click Resend in the login page.
Enter new password and confirm it. Your password must be at least 5 characters, and can't begin or end with a space.
Click Reset password.
Go back to the login page to sign in with your new password.
If you have signed in and want to change your password, you can go to your Profile to make the change easily.
From your ShopBase admin, go to your Profile page.
In Password Reset section, click Change password.
Type your new password and confirm it in the second box. Click Save.
In the confirmation box, you must confirm your current password and enter the OTP sent to your registered phone number to verify the change. You can also choose to log out your store on other devices here.
Click Confirm. When the password is successfully updated, you will receive a notification email to your email address.
If the number of OTP request attempt exceeds 6 times, you can switch to receiving OTP via email instead of phone number by clicking Choose another way to confirm.
If the number of OTP request attempt exceeds 10 times, within the next 6 hours you will not be able to receive the OTP via phone number and must switch to receiving OTP via email.
How to set up your ShopBase profile & billing information
How to secure your ShopBase account
How to close your store on ShopBase
How to switch between ShopBase stores
How to add and manage staff accounts on ShopBase
Understand ShopBase fee & charge
Undersand ShopBase Balance
In this article
A. Change your email address
B. Reset your password
C. Change password in your account profile
A. Change your email address
In case you want to change your email address to get notification from ShopBase, you can access to your account and change it by the following steps:
From your ShopBase admin, go to Settings > Account.
Click View your profile of your account.
Enter the email address you want to use in Email.
Save changes.
In the confirmation box, you must confirm your current password and enter the OTP sent to your registered phone number to verify the change. When the email is successfully updated, you will receive an update email to your old email address and a confirmation email to your new email address.
If the number of OTP request attempt exceeds 6 times, you can switch to receiving OTP via email instead of phone number by clicking Choose another way to confirm.
If the number of OTP request attempt exceeds 10 times, within the next 6 hours you will not be able to receive the OTP via phone number and must switch to receiving OTP via email.
B. Reset your password
If you forgot your password to login your account, it's possible to reset your current password with an email from ShopBase.
On ShopBase login page, click Forgot password?, or visit this link to go to reset-password page.
Insert your email address. Select Email instructions to receive the guidance sent to your inbox.
You will receive an email with the link to reset your password. Find that email and click Reset password. The email might be sent to Spam or other filters in your mailbox, kindly take a look at these sections so as not to miss the email. In case you can't find it, click Resend in the login page.
Enter new password and confirm it. Your password must be at least 5 characters, and can't begin or end with a space.
Click Reset password.
Go back to the login page to sign in with your new password.
C. Change password in your account profile
If you have signed in and want to change your password, you can go to your Profile to make the change easily.
From your ShopBase admin, go to your Profile page.
In Password Reset section, click Change password.
Type your new password and confirm it in the second box. Click Save.
In the confirmation box, you must confirm your current password and enter the OTP sent to your registered phone number to verify the change. You can also choose to log out your store on other devices here.
Click Confirm. When the password is successfully updated, you will receive a notification email to your email address.
If the number of OTP request attempt exceeds 6 times, you can switch to receiving OTP via email instead of phone number by clicking Choose another way to confirm.
If the number of OTP request attempt exceeds 10 times, within the next 6 hours you will not be able to receive the OTP via phone number and must switch to receiving OTP via email.
Related articles
How to set up your ShopBase profile & billing information
How to secure your ShopBase account
How to close your store on ShopBase
How to switch between ShopBase stores
How to add and manage staff accounts on ShopBase
Understand ShopBase fee & charge
Undersand ShopBase Balance
Updated on: 23/08/2022
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