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Welcome to PrintBase. You may find our detailed instructions here, or check out our most frequently asked questions below. In case you want to find out more, please don't hesitate to contact us for more information.

General Questions

How can I create a PrintBase store?

What products are available on PrintBase?

Can I add my custom domain to my PrintBase store?

Campaign Management

How can I create a new campaign with PrintBase?

Where can I find size charts and pricing?

Can I use my own mockups?

Can I edit my campaign after it has launched?

How do I duplicate my campaign with PrintBase?

How do I bulk duplicate my campaign with PrintBase?

How to create a Personalized campaign with PrintBase?

Order Processing

How are my orders on PrintBase processed?

Do you require a minimum order quantity?

Can my buyers cancel/update their orders with PrintBase?

Shipping

How much do customers pay for shipping?

How long does it take for orders to reach customers?

Why my customers cannot find their country/region at the checkout page to complete their purchase?
Due to the current situation of COVID-19, there are international flight restrictions in some countries/regions. Please refer to this list of countries that are unable to be shipped to at the moment.

Watermark

How can I add custom watermark to my campaigns?

Copyright

Can I print copyrighted images?

What is PrintBase's copyright policy?

Apps

What apps can I install to optimize my PrintBase store?

You can check out our apps: Boost Upsell, Boost Convert, Boost Facebook Chat and SiteKit.

What is Boost Upsell and how does it work?

What is Boost Convert and how does it work?

What is Boost Facebook Chat and how does it work?

What is SiteKit and how does it work?

How can I add reviews to my PrintBase store?

Optimization

How can I create a discount code for my PrintBase store?

What can I do to convert my abandoned checkouts?

How do I set up conversion tracking for my campaigns?

Profit

How is my profit calculated?

Payout

What is PrintBase's Balance?

How do I receive profit payouts?

How long does it take to receive payouts?

What is the profit minimum for requesting a payout?

Account

I cannot log in to my account. How do I reset my password?

How do I download customer list?
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