• Gather information for troubleshooting sites

  When troubleshooting complex issues, ShopBase's customer support team may need to obtain additional information about network requests generated in your browser while an issue occurs. Our support agent may request that you take a screenshot of the Console or Network tab, record a HAR file, or a log of network requests, while that issue is occurring and then provide that to them for further analysis. This section will provide you with some instructions to gather information for troubleshooting siFew readers

• Leverage Jam Dev and Browser Console Logs for Enhanced Debugging

  When reporting an issue to our Customer Support team, we may request a screen recording or screenshot of your web browser's Console and/or Network logs to thoroughly troubleshoot the problem. These details are crucial for identifying the root cause of the issue or bug you're encountering. In this article, we will guide you on how to use debugging tools to report issues to us. In this article A. Utilizing Jam Dev for screen recording B. AccFew readers

• Generate a HTTP Archive (HAR) file for troubleshooting

  When troubleshooting complex issues, our customer support team may require additional information about the network requests that are generated in your browser while an issue occurs, such as a HAR file, or a log of network requests, for further analysis. A HTTP Archive (HAR) records all web browser requests including the request and response headers, the body content, and the page load time. This article will show you how to create a HAR file from your web browser.Few readers

• CSV import in Excel with garbled characters

  If you are using a Mac device, you might open a CSV file in Microsoft Excel and see incorrect or garbled characters, such as é, ü, Å, etc. If the file is imported to ShopBase, the titles and descriptions will display as follows: This could be because the CSV file is UTF-8-encoded. Many platforms use UTF-8 because it is the de-facto standard for information exchange in modern applications. However, Excel doFew readers

• Troubleshooting - I can't import products by CSV file

  Errors might occur when you are importing products to ShopBase using CSV file. In this article, we will list down some possible issues and what you should do in each situation. If you have checked all possible issues but still cannot import your products, please contact us via Live Chat for further assistance. In this article A. Incorrect CSV file format B. IssuesFew readers

• How to avoid having ShopBase notification emails labeled as spam

  Most email providers now have built-in spam filters that help check and filter the incoming emails for spam, malware, suspicious links, etc. However, such filters can be inaccurate at times, and you may occasionally see messages that you want sent to the spam folder, such as chargeback notification emails from ShopBase. In this article, we will guide you on how to avoid having these emails labeled as spam, ensuring that all emails from ShopBase will be noticed. In this article A. GmailFew readers

• Troubleshoot website domains blocked by Facebook

  When using and running Facebook ads, you may encounter issues with website domains blocked by Facebook. This happens if your website domain is suspected of violating Facebook's terms and policies, and the website domain may be blocked from sending events to Facebook. If you believe that you are complying with Facebook's policies and terms and your website domain is blocked by mistake, please follow our instructions below to provide information and submit a request to Facebook to unblock your doFew readers

• Troubleshooting - Issues with description on your store

  When adding content from other sources to the description of your products and collections, you may encounter some errors on the storefront, such as: Distorted or skewed description interface Images not showing on the description Partially video cutoff on mobile Below is a list of possible errors, along with additional information about how to quickly resolve common interface errors and successfully create new product, campaign, or collection. In this article A. Distorted or skFew readers

• Troubleshooting - Deceptive Site Ahead Warning

  In some cases, when accessing an online store, your browser (such as Google Chrome, Microsoft Edge, etc.) may issue a warning that says Deceptive site ahead. This warning is a false positive generated by the browsers and can be resolved by submitting a report to the support team. This article will guide you on how to fix and remove the warning from the browser to access the store normally. (https://storage.crisp.chat/users/helpdesk/website/df8398a9e0c06000/google-blacklist-warning1w36bfFew readers