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After your customers bought anything on your online store, their order will appear in the Order page of your ShopBase admin


In this article:

A. What happens when there's a new online order

B. Common processing flow for online orders

C. Articles relating to order processing


A. What happens when there's a new online order

When you receive an online order:

A new order notification will be sent to you by email.

Your Order page of your ShopBase admin will show the new order and its payment status.

The customer receives an order confirmation email.

The order processing starts.

An abandoned checkout will be created 30 minutes after a customer reached checkout but have not completed their order. You can follow our instruction here to set up the rule for Abandoned Checkout Emails and SMS on your store to boost the conversion rate.


B. Common processing flow for online orders

In general, your online orders will take 3 steps. In each step, you either have to carry out a different action in your store, or ShopBase can automate it for you:

Order has been placed: Capture payment - Automatic
Order has been paid: Fulfill the order - Automatic or manual
Order has been fulfilled and paid: Archive the order - Automatic or manual
Order is being cancelled: Cancel and refund the order - Manual

You can select the method for your order processing in each step based on your store's business needs.

Note:
As payments on ShopBase are captured automatically, you'll only need to make sure the funds from credit card payments have arrived to your account.

C. Articles relating to order processing

How to process order automatically
How to manually fulfill order by CSV file
How to manually fulfill order via Dropship connector app
How to fulfill order via CrossPanda
How to place a test order
How to archive orders
How to cancel and refund orders
How to recover abandoned order)
How to manage orders
FAQs about order management
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