Note:

Fraud analysis is available from ShopBase basic plan.
Indicators can give you ideas about how to investigate an order but don't show you how likely it is that an order is fraudulent.


On this page:

A. View the fraud analysis for an order
B. Understand the Indicators


A. View the fraud analysis for an order

Go to Orders >> Open a certain order

Check Fraud Analysis on the right column

Click View full analysis

B. Understand the Indicators

While referring to a fraud analysis popup, you might see these:

Information:

whether the credit card used for the order passes AVS checks
whether the customer provided the correct CVV code
details about the IP address used to place the order
whether the customer tried to use more than one credit card.

Colors

Green: show information that is usually seen on legitimate orders
Grey: additional information that could be useful
Red: show information that is usually seen on fraudulent orders

Using both elements, you can have your own evaluation on how likely it is that an order is fraudulent.
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