Capture payments for your ShopBase orders

When a customer makes a success payment to an order, the payments need to be settled once it is authorized. This process is called payment capture. You can capture payments manually or automatically on ShopBase. In this article, we will guide you on how to capture payments for your ShopBase orders.

A. Set up automatic payment capture

From your ShopBase admin site, go to Settings > Payment providers.

In Payment capture, select Automatically capture payment for orders if you want the payment to be automatically authorized and captured. The payment status will be updated from Authorized to Paid accordingly.

Select Delay after ... days from creation and enter a number of days in the text box if you want to delay the capture progress after a certain number of days. You can manually capture the payment during this period by following the steps in section C.

The maximum of days can be delayed is 5 days.

Select Exclude fraud indicator orders if you don't want payments showing signs of fraud (with at least one red flag in the fraud analysis) to be automatically captured. When this option is selected, you will need to manually review these orders and capture their payments.

For fraud indicator orders that need to be manually captured, reminder emails will be automatically sent to your email address: After 02 days since the order's creation date but no payment has been captured; 02 days before the authorization period expires; and 01 day before the authorization period expires.

B. Set up manual payment capture

From your ShopBase admin site, go to Settings > Payment providers.

In Payment capture, select Manually capture payment for orders. When this option is selected, order status will be Authorized before capturing. You can carefully review each order before capturing the payment. Please refer to section C on how to manually capture payments.

If manual payment capture is enabled, you will have to capture the payment for each order in order detail before the authorization period expires.

The option For manual captured order, send a warning email when authorizations are close to expiring will be automatically selected so that reminder emails will be automatically sent to your email address: After 02 days since the order's creation date but no payment has been captured; 02 days before the authorization period expires; and 01 day before the authorization period expires.

C. Capture payments for your ShopBase orders

From your ShopBase admin site, go to Orders > All orders.

Select the order you want to capture payment for. In the order detail page, click Capture payment.

You can capture payments for multiple orders at the same time by selecting orders in the order list > Action > Capture order payment.

D. Different authorization periods for each payment gateway

Authorization periods can vary depend on your payment gateway. Please refer to the list below:

Stripe: 7 days.

PayPal and PayPal Pro: 29 days.

ShopBase Payments: 7 days.

Integrated payment gateways (Asiabill, Checkout.com, Braintree, EU Payment, etc.): Payments are automatically captured by default.

After the authorization period ends, you can no longer capture payments for your orders.

Overview of Payment

Understand fraud analysis indicators

Capture payments for your ShopBase orders

In this article

A. Set up automatic payment capture

B. Set up manual payment capture

C. Capture payments for your ShopBase orders

D. Different authorization periods for each payment gateway

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