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How to create custom email address with your own domain name

Today, the use of email with your own domain name in E-commerce is increasingly common and highly effective. For businesses, a custom email address with your own domain name helps affirm the brand advantage and exclusivity in products and services. At the same time, it also increases professionalism, prestige and identity for customers.

The article guides you how to create an email with the domain name purchased from ShopBase and the domain name purchased from the third party.

In this article

A. Domain purchased from ShopBase
B. Domain purchased from the third party

A. Domain purchased from ShopBase

From Admin dashboard, click Online store > Domains > ShopBase-managed domains > Manage.

Click Manage Email.

Click Add user.

Enter the required information, including:

Name: The display name for the email.
Desired email address: Your desired email address.
Alternative email address: Your alternative email to receive important information about the email being created.
Country of users: Your country.
Language of users: Your preferred language.

Then, click Add user to complete the email creation step, the system will pop up a window providing the link (URL), email address and password.

Go to the link (URL), , where the URL format is webmail.yourdomain ; then enter Username (email address) and Password (password) to log in and use your email.

In case you forgot your email login password, in the domain management page, navigate to Mail > Manage Users/Accounts.

Select email address, click Reset Password.

The system notifies the successful password change and provides a new login password.

Troubleshooting - Unable to Access Webmail URL when purchasing from ShopBase

Normally, it is unable to access webmail URL because of the incorrect DNS configuration. Please follow these steps to check and correct the DNS configuration.

From ShopBase dashboard, go to Online Store > Domains > Manage.

Click Manage Email.

Head to Mail in the top menu > DNS Configuration.

The cause of not being able to access Webmail is due to invalid DNS records. These invalid value will be marked red.

Click View details to check the correct DNS configuration.

An instruction on the required configuration will be given in the details popup .

Then, go to the domain management dashboard, in DNS management section, click Manage DNS.

Select the required record type needs adjusting (The invalid record configuration shown in step 4), then add/modify the value as per instruction in the step 6. Click Add record to add, or click the name record > Modify record to edit.

Add record
Click the record name then click Modify record
Once the invalid record has been corrected, this information will be marked green as Valid.

The new DNS records may take time to update. Once the records are fully updated, it is recommended to clear your browser's cache and cookies before trying again.

B. Domain purchased from the third party

Please contact your domain provider for more assistance.

Add a custom domain to ShopBase store
Add a ShopBase-managed domain to PlusBase store
Buy a domain from ShopBase
Renew your ShopBase-managed domain
Remove domain from ShopBase store
Set up email alias for ShopBase-managed domains
Set up email GSuite for domain bought on ShopBase
Verify domain ownership on ShopBase
Troubleshooting - Unable to checkout due to domain error

Updated on: 27/01/2024

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