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After purchasing a domain from ShopBase, you will receive a domain ownership verification email sent to your registered email address. As guided in the email, you will need to click on the link to verify the ownership of your domain name. This step is required to ensure that the domain continues to function properly. If your domain has not been verified for an extended period of time, it will be suspended, which can cause a significant impact on the operation of your online store.

In case you want to manually verify the ownership of your ShopBase-managed domain, please follow the instructions below to do it directly in your ShopBase admin.

In this article

A. For ShopBase stores
B. For PrintBase/PlusBase stores
C. Suspended domain

A. For ShopBase stores

From your ShopBase admin, go to Online store > Domains.


If your ShopBase-managed domain has not been verified, it will have the Not verified status displayed in the ShopBase-managed domains section as in the image below.


Click Manage. You will be redirected to the domain management page where you can click to resend the domain ownership verification email to your registered email address. Please follow the instructions in the email to verify the ownership of your email.



B. For PrintBase/PlusBase stores

From your PrintBase/PlusBase admin, go to Online store > Domains.


If your ShopBase-managed has not been verified, it will have the Not verified status displayed in the ShopBase-managed domains section as in the image below.


Click Verify to resend the domain ownership verification email to your registered email address. Please follow the guide in the email to verify the ownership of your email.



C. Suspended domain

In case the ownership verification period for your ShopBase-managed domain has expired, the domain status will change to Suspended as in the image below.


In this case, you will need to verify your domain ownership by following the instructions in section A or B, or contact our Customer Support Team for further assistance.

After you've verified the ownership of one ShopBase-managed domain, you don't have to do so again for any other ShopBase-managed domains registered using the same email address.

Related articles

Overview of Domain
Buy a domain from ShopBase
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