Why Is My Order Being Held From Payout?
In the world of e-commerce, it's not uncommon for orders to encounter temporary holds, which serve to mitigate risk or address specific fees. These holds often raise questions and concerns for merchants. This article aims to provide clarity regarding the causes of these holds, their impacts for your store's balance.
A. What is an order with funds held?
B. Why are order funds being held?
An order with funds held is a situation in which the profit or GMV of an order is temporarily withheld in the Available Soon and is not transferred to the Available to Payout through the usual process. This status can occur when issues arise during the order fulfillment process or when there are indications of a violation within the order. It is a temporary hold and necessitates solution and handling by our operation team.
When an order is held for funds, the details will be visible in the order detail page and in the balance invoice/transaction, including:
The amount of funds being held.
The reason why the funds are being held.
The time when the funds were placed on hold.
The expected time when the funds will be transferred to the Available to Payout.
An important point to note is that when an order is held for funds, the store's balance account remains unaffected. The held funds are transfered to Available Soon. Unless the order is canceled or disputed, resulting in its cancellation, the held funds will be returned to the Available to Payout after a certain period or once the issue is resolved.
There can be various reasons why an order is held for funds. Please refer to these below articles to learn more details about the reasons.
Understand the reason for the refund/charge in ShopBase Balance
Understand the reason for the refund/charge in PlusBase order
Understand the reason for the refund/charge in PrintBase order
In this article
A. What is an order with funds held?
B. Why are order funds being held?
A. What is an order with funds held?
An order with funds held is a situation in which the profit or GMV of an order is temporarily withheld in the Available Soon and is not transferred to the Available to Payout through the usual process. This status can occur when issues arise during the order fulfillment process or when there are indications of a violation within the order. It is a temporary hold and necessitates solution and handling by our operation team.
When an order is held for funds, the details will be visible in the order detail page and in the balance invoice/transaction, including:
The amount of funds being held.
The reason why the funds are being held.
The time when the funds were placed on hold.
The expected time when the funds will be transferred to the Available to Payout.
An important point to note is that when an order is held for funds, the store's balance account remains unaffected. The held funds are transfered to Available Soon. Unless the order is canceled or disputed, resulting in its cancellation, the held funds will be returned to the Available to Payout after a certain period or once the issue is resolved.
B. Why are order funds being held?
There can be various reasons why an order is held for funds. Please refer to these below articles to learn more details about the reasons.
Understand the reason for the refund/charge in ShopBase Balance
Understand the reason for the refund/charge in PlusBase order
Understand the reason for the refund/charge in PrintBase order
Updated on: 20/10/2023
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