Troubleshooting - Not secure/Malicious website warning

In some cases, when accessing your online store, security tools or services (such as Norton Safe Web, McAfee, Bitdefender, or Google Safe Browsing) may display a warning such as “Unsafe / Not Secure / Malicious Website”. This is usually a false positive caused by incorrect domain or IP detection, outdated scan data not yet refreshed after system updates, or mistaken reports from users or third parties.

This warning does not affect your store’s actual data or security and can be resolved by submitting a report to the relevant security service. This article will guide you through the steps to resolve and remove the warning so customers can access your store normally.

A. Submit a request to third-party platforms

Norton Safe Web

Go to: https://safeweb.norton.com/.

Enter your public domain (e.g., domain.com), then click Search.

If your website is marked Unsafe, click Submit dispute.

Fill out the Dispute site rating form with the following suggested message:

My website is hosted on the ShopBase platform, which is verified and safe for e-commerce. Please re-evaluate and remove this incorrect unsafe flag

Submit the form and wait for confirmation (usually within 3–7 business days).

McAfee TrustedSource

Go to: https://www.trustedsource.org/en/feedback/url.

Enter your public domain.

Select Dispute categorization, and enter a short description. You can use the suggested message:

My website is hosted on the ShopBase platform, which is verified and safe for e-commerce. Please re-evaluate and remove this incorrect unsafe flag

Submit the form. McAfee will reply by email within 3–5 business days.

Bitdefender TrafficLight

Visit: https://www.bitdefender.com/consumer/support/answer/29358/.

Select Report a false positive.

Enter your public domain and contact information.

Submit and wait for confirmation.

BforeAI

Visit: https://bfore.ai/support/.

Fill in the required information, including the domain linked to your store, a title, and a short description.

Under Issue Type, select False Positive / Domain Wrongly Classified.

Submit the form for review.

B. Monitor and verify results

After submitting dispute requests, check your website’s status again after 3–7 days.

If the warning has been removed, your website will show as Safe or Untested.

If the issue persists after 7 days, please contact the ShopBase Support Team with screenshots and your website URL for further assistance.

C. Frequently asked questions (FAQ)

Can I submit requests to multiple platforms at once?

Yes. ShopBase recommends submitting to both Norton and McAfee simultaneously to speed up the review process.

Does this warning affect my store’s data or actual security?

No. This is only a false positive from third-party tools. Your store remains secure and fully operational.

Will my ads resume after the warning is removed?

Yes. Once your site’s status is updated to Safe, platforms such as Meta and Google will automatically approve your ads again.

D. Additional tips

Add a custom favicon and logo to improve customer trust.

Avoid embedding scripts or links from unverified sources (e.g., link shorteners).

Maintain a valid SSL certificate (https://) to reduce the chance of false warnings.