Customers can visit the order status page to check the progress of their order as it's fulfilled. When you update order confirmation and shipping statuses, you can automatically send customers a link to the order status page by email, SMS text, or through the Shop app.

In this article:
A. Send shipment details to customer after order fulfillment
B. Add order status tracking on thank you page
C. Send email of order status updates
D. Create and show order status page

A. Send shipment details to customer after order fulfillment

When the order is marked as fulfilled and the order tracking site is attached on order detail page, a shipping confirmation email will be sent automatically to the customer email and log in the Timeline. In case your customer contact to claim about not receiving any email, you can press the button Resend to resend the shipping email.

Timeline in Order detail page

B. Add order status tracking on thank you page

When the customers track their orders, they can find Order Processing Bar and Delivery Policies on your thank-you page, along with order information. These tools can boost your store's credibility and trust-worthiness.
Set up Order Processing Bar on Thank-you page

C. Send email of order status updates

Order status update emails can be set and customized in Settings > Notifications > Shipping. These notifications are automatically sent out to the customer as your settings.



D. Create and show order status page

You can add an Order Tracking page to your site so the buyers can track their shipment status when re-visiting your site (your customers can track their shipment using view order status link from order confirmation email sent after they completed their checkout).
Add order tracking page on storefront

Related Articles:
Customize cart page
Disable "add to cart" button
One page checkout process or Three page checkout process
Customize checkout page
Optimize checkout page for better conversion rate
Manage & recover abandoned checkout with automated emails & SMS tool
Customize Thank you page
Was this article helpful?
Cancel
Thank you!