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Klaviyo is an email marketing platform created for online businesses - with powerful SMS and email marketing automation. Setting up Klaviyo for your store helps you to run your email marketing campaigns. After you have set up Klaviyo for your ShopBase store, we will synchronize ShopBase's data on customer actions on the site with Klaviyo. This section will give you a list of synchronized data.

In this article

A. Viewed product
B. Added to cart
C. Started checkout
D. Placed order
E. Ordered product
F. Fulfilled order
G. Canceled order
H. Refunded order

A. Viewed product

Data of this action will be recorded when customers view any products on your ShopBase store.

Data of this action can only be recorded after customers are identified by registering, logging in to their accounts on your ShopBase store, or entering delivery information on your ShopBase store's checkout page.

B. Added to cart

Data of this action will be recorded when customers add to cart any products on your store.

Data of this action can only be recorded after customers are identified by registering, logging in to their accounts on your ShopBase store, or entering delivery information on your ShopBase store's checkout page.

C. Started checkout

This action data is recorded when the customer enters his or her contact and delivery information on the first page of the ShopBase checkout process and clicks to resume the checkout process.

The data is synchronized with the URL link of the checkout page on which a customer is making a payment for their shopping cart. If a customer opens an email promoting unpaid order fulfillment on a new device, the data related to the URL link of the checkout page associated with that cart will continue to be recorded.

D. Placed order

Data of this action is recorded when customers complete checkout process and create an order in your ShopBase store.

E. Ordered product

Data will be recorded when customers make an order but individual data is recorded for each shopping cart item.

F. Fulfilled order

Data will be recorded when the order is ticked as "fulfilled" in your ShopBase store.

G. Canceled order

Data will be recorded when customers create an order in your ShopBase store then cancel it.

H. Refunded order

Data will be recorded when customers complete payment in your ShopBase store and the payment is processed. However, customers might ask for refund. Klaviyo only accepts complaints from fully refunded orders, not partially refunded ones.

Related article

Integrate Klaviyo with your store
Generate Product Feed for Klaviyo
Create Klaviyo Email campaigns using Product Feed
Add tracking codes to your store
Create product feeds
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