In this article

A. Order timeline

B. How merchants track orders on store admin

C. How customers track the orders on storefront


A. Order timeline

You can keep track of each order's activities at the order timeline. The steps are as follow:
From your ShopBase admin, go to Orders > All Orders. Click on the order ID.
Scroll down to Timeline section.



Here you can find:
Time of order placement, fulfillment, cancellation or any other update, and who has made such update
Transaction ID and their payment gateway used
Reason(s) of failed charges (if any)
Resend email about the order to your customer. You can resend emails for: Order confirmation, Order cancelled, Order refund, Shipping confirmation, Shipping update



B. How merchants track orders on store admin

You can go to your store admin > Orders > All orders to check an order's details, or search and filter orders.

Check an order's details: Click on a specific order to go to detail page.

Search & filter orders: Orders can be grouped by order status, fulfillment services, filter tools, or search results.



The following order details can be searched here:
Order IDs
Customer's name
Customer's email

C. How customers track the orders on storefront

When you fulfill your orders, you can select to notify your customers of your shipment.



If you tick this option and fulfill an order, your customer will receive a link to the thank-you page. They can fill in their email address and order number to track the shipment:



The result (with custom Thankyou page settings enabled)

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