In this article

A. Order timeline

B. How customers track the orders on storefront


A. Order timeline

You can keep track of each order's activities at the order timeline. The steps are as follow:
From your ShopBase admin, go to Orders > All Orders. Click on the order ID.
Scroll down to Timeline section.



Here you can find:
Time of order placement, fulfillment, cancellation or any other update, and who has made such update
Transaction ID and their payment gateway used
Reason(s) of failed charges (if any)

B. How customers track the orders on storefront

When you fulfill your orders, you can select to notify your customers of your shipment.



If you tick this option and fulfill an order, your customer will receive a link to the thank-you page. They can fill in their email address and order number to track the shipment:



The result (with custom Thankyou page settings enabled)

Was this article helpful?
Cancel
Thank you!