Add a custom domain to ShopBase/PrintBase store

A domain is the URL, or the website address, where your buyers go to find your store online. By default, your online store has a onshopbase.com URL when you sign up for ShopBase. Before you begin selling, you must add at least one custom domain to your store in order to increase store credibility and allow the Buyers to complete payments for their orders.

You can add a custom domain to ShopBase/PrintBae store in the following ways:

Purchase a custom domain through the platform: Streamline the setup process by acquiring a new domain directly from ShopBase. Please refer to this article for more information on how to buy a domain from ShopBase.

Connect your existing custom domain to ShopBase/PrintBase store: Link a domain from a third-party provider while managing its settings, payments, and renewals with them.

In this article, we will show you how to connect a custom domain to a ShopBase/PrintBase store.

A. Prepare and setup your domain's settings

If you have purchased your domain through our platform, there is no need to configure DNS settings.

To use your own domain, you need to follow the instructions provided below. We will showcase screenshots from Cloudflare's domain settings; however, this guide is applicable to most domain providers, including Namecheap, GoDaddy, and others.

For companyname.com, www.companyname.com domains

You need to add the following two records in your hosting account's DNS settings:

A Record: Point this record to 52.10.27.176.

CNAME Record: Point this record to connect.shopbase.com.

Remove any existing cache related to companyname.com, www.companyname.com domains if your website is being pointed to other locations rather than ShopBase.

Add new records.

Create a record with Type A, Host @, Points to 52.10.27.176 as in the image below and click Save.

Create a record with Type CNAME, Host www, Points to connect.shopbase.com as in the image below and click Save.

For store subdomains, such as store.companyname.com domains

You only need to add a CNAME record that points to connect.shopbase.com.

Remove any existing records related to store.companyname.com domain if your website is being pointed to other locations than ShopBase.

Add a new record.

Create a record with Type CNAME, Host store.companyname.com, Points to connect.shopbase.com.

If your domain is from Cloudflare.com, you need to turn off proxy (change the orange cloud to grey or DNS Only) for both A and CNAME records.

You can check if your A record (companyname.com) and CNAME record (www.companyname.com) have been updated by visiting this link.

Enter your domain name (without www) to check your A record

Enter your domain name (with www) to check your CNAME record

The update of values may take up to 72 hours, depending on your hosting provider.

B. Connect your domain to ShopBase/PrintBase store

On your store admin, go to Online Store > Domains. Click on Connect existing domain.

Enter the domain you want to connect and click Connect.

Click Verify connection button.

If the values are not matched, a warning will be displayed as shown below. You must correct the settings to exactly what is required before verifying again by clicking Verify again.

In case an error occurs while connecting, you can take a screenshot of your DNS settings and send it to our Live Chat support for further assistance.

After you have successfully added your domain, you can set this domain as your primary domain (domain that your visitors will see when they go to your website) by selecting Set as primary and clicking Set as primary on the dialog.

C. Remove a domain from ShopBase/PrintBase store

Go to Shop domains section > click on the three-dot menu, and select the Remove from shop button.

Click Remove to confirm.

D. Number of domains connected per store

You can connect a certain maximum number of domains to your store based on your store's subscription plan.

For ShopBase stores:

Basic Base plan: 2 domains/store.

Standard Base plan: 10 domains/store.

Pro Base plan: 20 domains/store.

For PrintBase stores: 10 domains/store.

For PlusBase stores: 10 domains/store.

If you receive the warning Opps! This store is not ready to checkout. Please contact Store owner to set up the primary store domain as a public domain. on the checkout page, please refer to Troubleshooting - Unable to checkout due to domain error for more information.

Add a custom domain to PlusBase store

Overview of Domain

Buy a domain from ShopBase

Set Up Email with Google Workspace for Domains Purchased on ShopBase.