There are two ways to top up your balance: manual top-up and automatic top-up. This article explains how each method works and how to set up your balance threshold and top-up preferences.
A. Balance threshold
The default Balance threshold is $0.00.
If your ShopBase Balance falls below this threshold (below $0.00), it will be automatically topped up to $0.00 using your linked payment card.
For more information, please refer to this article on What happens when your Balance goes below the default threshold.
B. Top up your Balance manually
From your ShopBase admin, go to Profile > Balance.
In Top-ups, click Top up to add funds to your account.
Enter the amount you want to add, or choose one of the preset amounts.
Select a payment method:
Credit card: Select a saved card or add a new one before proceeding.
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Wire transfer (Payoneer/PingPong):
Select the ShopBase receiving account.
Transfer the funds using the displayed bank details, and include the reference code in your transfer description.
Enter your bank account information and transaction ID, then upload your payment receipt by clicking Attach file.
Click Confirm top up.
Credit card top-ups are added to your Balance immediately after a successful payment. If your credit card is denied, refer to our troubleshooting guide for possible solutions.
Wire transfers will be credited after our team verifies your payment.
Each click of Confirm top up creates a separate top-up request. Transactions are not combined.
The minimum top-up amount is $5, and the maximum is $100,000.
You can also enable a low-balance email reminder in the Top-ups section by selecting a threshold under Send an email when my balance falls below. If your balance drops below the selected amount, a notification will also appear on your Balance dashboard.
If your current balance is lower than the alerted threshold set up in the Send an email when my balance falls below section, there will also be a notification displayed at the top of your ShopBase Balance dashboard as below.
C. Set up Auto Top-up
Auto Top-up automatically adds funds to your ShopBase Balance when it falls below a specified threshold, helping prevent service interruptions due to insufficient funds.
From your ShopBase admin, go to Profile > Balance.
Tick Enable auto recharge, enter the amount to be automatically added in Add $... to your credit account, then specify the balance threshold in When my balance falls below, then press Save changes.
If an Auto Top-up attempt fails, the system will automatically retry after 3 days as long as your balance remains below the configured threshold.
Make sure the payment card linked to your ShopBase Balance is valid and belongs to you. If ShopBase receives a report of unauthorized card usage or a payment dispute, your account will be handled in accordance with the ShopBase Terms of Service. Any remaining balance may be reviewed and used to cover dispute-related costs if necessary. For assistance, contact mod@shopbase.com.