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Set up Abandoned Checkout SMS

To save time, ShopBase offers a feature that allows sellers to automatically send SMS, reminding customers to pay for an order they have not completed. In this article, we will show you how you to automatically send up to 3 text messages for each abandoned checkout. Each message contains a link to the customer's cart, allowing them to complete their order payments.

Step by Step Tutorial

From your ShopBase admin, go to Marketing & Sales > Marketing emails and select Abandoned Checkouts Recovery.

Go to Abandoned checkouts text message and tick Automatically send abandoned checkout text messages.

In Send to section, choose either Anyone who abandons checkout or Text subscribers who abandons checkout.

In the Set up text message to send section, tick the box before text message(s) that you want to send. Set up the time period to send text messages after the customers has exited without completing the purchase in Send ... after cart abandonment.

Sending time of subsequent text messages must be longer than sending time of previous ones. For example, if First text message is set to send after 30 minutes, Second text message can't be sent sooner than 30 minutes.
Message section allows you to edit text messages to customers.

The following variables are required in the Message to improve the deliverability of your text message:

{{ }}: Your shop name.
{{ .abandoned_checkout.url }}: Abandoned checkout URL.
Opt-out text: A sentence that includes the phrase "Reply STOP" to allow customers to opt out of receiving text messages.

In case you want to add discount codes to text message, switch on Enable discount code. Click Select discount code to choose the available codes in your store or add a new one.

If you want to add a new discount code, click Select discount code and select Create discount code in the drop-down menu. Enter your code information and click Add discount code.

When a discount code is selected, these variables can be added to the text message:

{{ .discount.code }} : shows your discount code
{{ .discount.value }} : shows the value of the discount code

Click Save changes.

Overview of how to recover and manage Abandoned Checkout
Review abandoned checkout
Send customers a link to their abandoned checkout
Set up Abandoned Checkout emails
Email and SMS templates for Abandoned Checkout Recovery
Manage abandoned checkout recovery efficiently

Updated on: 22/09/2022

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