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Request AliExpress products in PlusBase

In addition to a wide selection of top-winning products in our PlusBase Catalog, you can easily directly request more products from AliExpress in our AliExpress products section. In this article, we will guide you on how to request AliExpress products in PlusBase.

To request CJ Dropshipping products, please follow the article Request CJ Dropshipping products in PlusBase for more information.

In this article

A. Request AliExpress products
B. Import requested AliExpress products to your store
C. Frequently asked questions

A. Request AliExpress products

From your PlusBase admin site, go to Dropship products > AliExpress products.

In the AliExpress products page, you will see 5 following tabs to manage your requests more efficiently:

All: Requested products from the newest to the oldest and vice versa.
Processing: Products that are in Processing status and are not ready to be imported to your store yet.
Available products: Requested products that are ready to be imported or have already been imported to your store. A requested product can be imported multiple times.
No result: Products that we cannot find or canceled requests because the product is not suitable for sale in a PlusBase store.
Expired: Products that reached expiration date and need to be renewed.

To send a product request, click Add AliExpress product.

In Import AliExpress products, enter the AliExpress link of the product you want to request. You can request multiple items at once by pasting the product links into a separate document/sheet, putting each link on a new line, and then copying and pasting the entire paragraph back into this box.

Products may not contain intellectual property that is not owned by the Seller. Please refer to the official list of PlusBase restricted products for more information.

After adding AliExpress product links, you can click Add link or simply hit enter.

Click Import AliExpress link to submit your request.

Once your request is submitted, the products will appear in the AliExpress products list with Processing status. When requesting a product from AliExpress, you can get the product information in just a few minutes. The time it takes for a product to become Available may vary due to the number of variants.

Once the requested products have Available status, you can view your product details by clicking on their images. The product detail page will include all information of the product.

The original AliExpress product URL to see if our product matches your request.
Product variants.
Product cost.
Processing rate.
Shipping information.

The processing rate is based on the risk level of the product, and calculated based on the product's ratings, review, and price range from AliExpress. This rate can vary depending on the product and the time of the order creation. Therefore, we encourage you to carefully review and select high quality AliExpress to lower the processing rate. Check out this article on how to calculate your order profit based on the product processing rate.
You can view requested products that are in the Processing status, but the information may not be fully updated and available at that time.
All products from your AliExpress products list will have expiration dates, which means after that date, the price we’ve got for you might be changed due to suppliers or other reasons. When your product expires, the requested product's status will change from Available to Expired. If you wish to renew it, please click on the Need update? button in the product detail page and follow the instructions below to submit your request to extend the product’s expiration date. With the product already Expired, if you do not request PlusBase to update the quote and continue to sell this product, in case the product has a change in price from the supplier, PlusBase will process the order according to the supplier's new price and the cost difference will be deducted from your Balance.

If you are satisfied with the product, you can directly import it to your store and start selling immediately. AliExpress product will be handled and fulfilled by PlusBase, not by AliExpress. Therefore, after the first order of a product is placed, we will begin sourcing from our trusted suppliers and will update the product cost accordingly.

Then, after the product is updated with PlusBase's information, if you are not satisfied with the information we provide, you can give us a feedback to let us know what we can preview and improve regarding the product information quality. From the product detail page, click on Need update?.

In the pop-up, select the product information you wish to update and specify your reason in the text box. Then, click Confirm.

All update requests will be processed by PlusBase and in the meantime, you cannot import this product to store. The product will be available again once we finish updating the product per your request.
You can request an update as many times as you want. However, if you have already imported this product to your store prior to the update, new updates will not be applied unless you import this product again.

B. Import requested AliExpress products to your store

Please refer to this article on how to import products from PlusBase Catalog and AliExpress products.

PlusBase recommends that Sellers limit the number of request links they import for the same product, in order to avoid cost differences between orders caused by inconsistencies in product price information from different product request links. If the Seller imports and uses a new request link of a product for which PlusBase has previously provided the product quotation, the cost of orders generated by the new link will be recalculated to equal the product price in PlusBase's original quotation information. In the event of a cost difference, PlusBase will add or deduct the difference from the Seller's Balance.

C. Frequently asked questions

1. How are product cost and shipping fee calculated for products imported from AliExpress on PlusBase?

The product cost is determined based on the price of the item when the shipping line From China is selected on AliExpress. In some cases, the product cost will be slightly different from AliExpress' price as discounts from Flash Sales Deals or New User Bonus program are not applied.

The shipping fee of AliExpress products when imported to PlusBase will be recalculated as follows:

First item shipping fee = AliExpress Standard shipping fee + Adjusted amount + $0.99.
Adjusted amount: This amount will be automatically calculated to round up the shipping fee to the nearest positive integer.

For example, if a product has the AliExpress Standard shipping fee of $2.4, then the Adjusted amount will be $0.6. Therefore, the first item shipping fee of this product will be $3.99.

Additional item shipping fee = (First item shipping fee + $0.01) / 2 + $0.01.

For example, if the product's first item shipping fee is $3.99, the shipping fee for the additional item will be $2.01.

Usually, it only takes a few minutes for an AliExpress product to become available. However, if the product you request has a large number of variants, a delay of approximately 30 minutes should be expected. However, if a large number of products from multiple AliExpress links are requested at the same time, the delay may be prolonged.

Before importing the product to your store, please double-check the product information, including product costs, shipping methods, shipping countries, and making sure that it has a shipping line to the United States.

3. Which shipping line will be crawled when importing a product from AliExpress?

When you request a product via an AliExpress link, we will check to see if the product has an AliExpress Standard Shipping line, which is prioritized for crawling.

AliExpress Standard Shipping is prioritized for crawling

In cases where there is no AliExpress Standard Shipping line, we will then crawl the cheapest shipping line with tracking available, provided it has the From China option.

The cheapest shipping line with tracking available and the option 'From China' will be crawled.
The Seller's Shipping Method line will not be crawled.

If an AliExpress product does not have qualified shipping lines, the request will be canceled immediately, and the status will be marked as No Result.

4. How many countries can be crawled after importing from AliExpress?

When you request a product via an AliExpress link, after checking the qualified shipping line, we will proceed to crawl some preferred common shipping countries, with a maximum of 23 countries. The details of these countries can be found in the quotation. The country list will be updated after the first order.

5. Can I make changes to a product after it is made available?

Yes. After successfully requesting and importing a product from AliExpress to your store, you can still make changes to its details, such as images, variant names, descriptions, and selling prices. Please keep in mind that changing the whole variant name to another that is totally different may affect the fulfillment process. In addition, you should not delete all variants of a product

6. Is there any differences in the fulfillment process of products from AliExpress?

In terms of fulfillment, there is no difference between products imported from AliExpress and other products offered by PlusBase. PlusBase will handle and fulfill all products, including those from AliExpress. In addition, we will use the information in your AliExpress requested link as a reference to source the requested product from another supplier. This will help ensure that the Sellers receive the best product quality, shipment time, and price. PlusBase will notify you of any changes to AliExpress products (if any) in terms of product costs, shipping fees, and variants.

However, if PlusBase is unable to locate a more efficient supplier for the selected product, PlusBase will process all incurred orders using the Seller's chosen AliExpress link prior to any future updates from PlusBase regarding the product quotation. PlusBase will notify the Seller if orders cannot be processed using this link (due to an increase in price, out-of-stock items, the supplier is unable to process the order, or the actual product provided by the AliExpress supplier does not match the Seller's product description on product listing pages) so that the Seller can actively replace it with an alternative link, or choose to process the order using one of PlusBase’s suggested suppliers. Within 24 hours of receiving PlusBase’s notification, if the Seller does not respond, or an alternative link cannot be provided, or the product in the alternative link remains out of stock, PlusBase will choose the most effective solution to process the order (including replacing the order supplier with PlusBase's suggested supplier and collecting any arising costs from the Seller, or canceling the order and refunding the Buyer while deducting the Seller's order profit, etc.).

7. How are cancelled orders processed?

Product variants that PlusBase cannot fulfill will be removed from your store, and any orders containing this variant will be canceled. The Seller's order profit will be processed in accordance with the Policy for PlusBase's sellers.

8. What happens when AliExpress products in my store are updated?

PlusBase will drop you an email if product variants are changed (For example, new variants are added to a product).

In case product costs and shipping fees are changed, you can check the updates in your AliExpress products, and update your sales prices accordingly.

If we are unable to fulfill a variant, we will remove it from your store and notify you of the updates via email.

When you receive a notification of a shipping fee and/or base cost update displayed on the product detail page or sent through email:

For AliExpress products that are imported to your store prior to November 02, 2022: You must review these changes in the quotation detail page or the product detail page in order to adjust your selling prices and shipping fees accordingly.
For AliExpress products that are imported to your store after November 02, 2022: If you use the PlusBase default shipping fees on your store, PlusBase will automatically update the store's shipping fees for you. If you have configured your own shipping fees, the pre-configured shipping fees will remain unchanged. In either case, you must review settings and changes to ensure they are in line with your business strategy.

9. What are the content and product listing requirements for AliExpress products on PlusBase?

Prior to the product quotation update, you must ensure that the content in your product listing matches the product description in the AliExpress product link exactly.

Following the product quotation update, the content of the product listing must be updated in accordance with the product description provided by PlusBase.

Suppose the AliExpress product listing does not meet the above requirements, depending on the seriousness of the situation, the Seller may be requested to cover all costs related to buyer compensation, remove the product from their stores, or other necessarily required actions will be taken, including but not limited to suspending/deactivating the Seller’s PlusBase accounts or holding the Seller's profit.

10. In which case a product from AliExpress cannot be set Available?

In some cases, we are unable to find a shipping method for your product (refer to question 3 for more details). If the product does not have all of the above shipping line conditions, it will not be available to import and start selling on your store immediately.

Therefore, it is highly recommended to use links of AliExpress products that include all shipping lines. If the product takes too long to become to Available, you can try another link of the same product if available.

In addition, if a product is made unavailable or removed from AliExpress, the request status will be changed to No result.

If a product is made unavailable or removed from AliExpress...
...the request status will be changed to "No result"

Personalized products from AliExpress must not be imported to PlusBase. In the case a personalized product is imported into PlusBase, any orders for this product will be cancelled, the buyers will be refunded, and the profits will be deducted from your Balance.

In addition, products may not contain intellectual property that is not owned by the Seller.

12. What is the maximum number of product options and variants that PlusBase can support?

Each PlusBase product can have a maximum of 3 options and 500 variants. If your AliExpress product has more than 3 options OR 500 variants, the request will be canceled immediately, and the status will be marked as No Result.

Read more: Understand the quota of daily product creation on ShopBase

13. Are there any product limitations on PlusBase?

Yes. Sellers will have to comply with the following policies when determining which product to sell on PlusBase:

Product policies: Please refer to the following documents:

Limitations of PlusBase products
PlusBase restricted products

Any existing orders containing PlusBase-restricted products, products for which we cannot find suitable suppliers, or products that are out of stock will have to be canceled and refunded to the Buyers. In these cases, the Seller will not be entitled to the profit from the orders.

In addition, there are certain product price criteria that must be complied with as follows:

If you request a link that has all variants priced less than US$150, the request will be immediately Available.

If a link consists some variants priced over US$150, those variants will not be importable into the store. Only variants with a base cost below US$150 can be imported for sales.

The variant priced over US$150 is not importable
If you request a link that consists entirely of variant priced over US$150, the request will be cancelled immediately, the status will be marked as No Result.

Import product from PlusBase Catalog
Request AliExpress products in PlusBase

Updated on: 15/04/2024

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