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In addition to a wide selection of top-winning products in our PlusBase Catalog, you can easily directly request more products from AliExpress in our AliExpress products section. In this article, we will guide you on how to request AliExpress products in PlusBase.
In this article

A. Request AliExpress products
B. Import requested AliExpress products to your store
C. Frequently asked questions
A. Request AliExpress products

From your PlusBase admin site, go to Dropship products > AliExpress products.


In the AliExpress products page, you will see 5 following tabs to manage your requests more efficiently:

All: Requested products from the newest to the oldest and vice versa.
Processing: Products that are in Processing status and are not ready to be imported to your store yet.
Available products: Requested products that are ready to be imported or have already been imported to your store. A requested product can be imported multiple times.
No result: Products that we cannot find or canceled requests because the product is not suitable for sale in a PlusBase store.
Expired: Products that reached expiration date and need to be renewed.


To send a product request, click Add AliExpress product.


In Import AliExpress products, enter the AliExpress link of the product you want to request. You can request multiple items at once by pasting the product links into a separate document/sheet, putting each link on a new line, and then copying and pasting the entire paragraph back into this box.


Products may not contain intellectual property that is not owned by the Seller. Please refer to the official list of PlusBase restricted products for more information.
After adding AliExpress product links, you can click Add link or simply hit enter.


Click Import AliExpress link to submit your request.


Once your request is submitted, the products will appear in the AliExpress products list with Processing status. When requesting a product from AliExpress, you can get the product information in just a few minutes. The time it takes for a product to become Available may vary due to the number of variants.


Once the requested products have Available status, you can view your product details by clicking on their images. The product detail page will include all information of the product.

The original AliExpress product URL to see if our product matches your request.
Product variants.
Product cost.
Processing rate.
Description.
Shipping information.


The processing rate is based on the risk level of the product, and calculated based on the product's ratings, review, and price range from AliExpress. This rate can vary depending on the product and the time of the order creation. Therefore, we encourage you to carefully review and select high quality AliExpress to lower the processing rate. Check out this article on how to calculate your order profit based on the product processing rate.
You can view requested products that are in the Processing status, but the information may not be fully updated and available at that time.
All products from your AliExpress products list will have expiration dates, which means after that date, the price we’ve got for you might be changed due to suppliers or other reasons. When your product expires, the requested product's status will change from Available to Expired. If you wish to renew it, please click on the Need update? button in the product detail page and follow the instructions below to submit your request to extend the product’s expiration date.

If you are satisfied with the product, you can directly import it to your store and start selling immediately. AliExpress product will be handled and fulfilled by PlusBase, not by AliExpress. Therefore, after the first order of a product is placed, we will begin sourcing from our trusted suppliers and will update the product cost accordingly.

Then, after the product is updated with PlusBase's information, if you are not satisfied with the information we provide, you can give us a feedback to let us know what we can preview and improve regarding the product information quality. From the product detail page, click on Need update?.


In the pop-up, select the product information you wish to update and specify your reason in the text box. Then, click Confirm.



All update requests will be processed by PlusBase and in the meantime, you cannot import this product to store. The product will be available again once we finish updating the product per your request.
You can request an update as many times as you want. However, if you have already imported this product to your store prior to the update, new updates will not be applied unless you import this product again.
B. Import requested AliExpress products to your store

Please refer to this article on how to import products from PlusBase Catalog, Private request, and AliExpress products.
C. Frequently asked questions

1. For products imported from AliExpress, how product cost and shipping fee are calculated on PlusBase?

Product cost is calculated based on the product price on AliExpress. In some cases, the product cost will be slightly different from AliExpress' price as discounts from Flash Sales Deals or New User Bonus program are not applied.

The shipping fee of AliExpress products when imported to PlusBase will be recalculated as follows:

First item shipping fee = AliExpress Standard shipping fee + Adjusted amount + $0.99.
Adjusted amount: This amount will be automatically calculated to round up the shipping fee to the nearest positive integer.

For example, if a product has the AliExpress Standard shipping fee of $2.4, then the Adjusted amount will be $0.6. Therefore, the first item shipping fee of this product will be $3.99.

Additional item shipping fee = (First item shipping fee + $0.01) / 2 + $0.01.

For example, if the product's first item shipping fee is $3.99, the shipping fee for the additional item will be $2.01.

2. How long will the product be available after I submit a product request with an AliExpress link?

Usually, it only takes a few minutes for an AliExpress product to become available. However, if the product you request has a large number of variants, a delay of approximately 30 minutes should be expected. However, if a large number of products from multiple AliExpress links are requested at the same time, the delay may be prolonged.

At the moment, when you request a product via an AliExpress link, we will check to see if the product has an AliExpress Standard Shipping line available to 12 countries: Australia, Austria, Belgium, Brazil, Canada, Finland, France, United Kingdom, United States, Denmark, Germany, and Italy.

If a product does not have the AliExpress Standard Shipping line to at least 1 of the 12 countries listed, we will take the shipping price of the cheapest shipping line with tracking available.

If the product does not have both of the above shipping line conditions, it will not be available to import and start selling on your store immediately. The request will then be processed as a private request on PlusBase.

Before importing the product to your store, please double-check the product information, including product costs, shipping methods, and shipping countries.

3. Can I make changes to a product after it is made available?

Yes. After successfully requesting and importing a product from AliExpress to your store, you can still make changes to its details, such as images, variant names, descriptions, and selling prices. Please keep in mind that changing the whole variant name to another that is totally different may affect the fulfillment process. In addition, you should not delete all variants of a product

4. Is there any differences in the fulfillment process of products from AliExpress?

In terms of fulfillment, there is no difference between products imported from AliExpress and other products offered by PlusBase. PlusBase will handle and fulfill all products, including those from AliExpress. In addition, we will use the information in your AliExpress requested link as a reference to source the requested product from another supplier. This will help ensure that the Sellers receive the best product quality, shipment time, and price. PlusBase will notify you of any changes to AliExpress products (if any) in terms of product costs, shipping fees, and variants.

However, if PlusBase is unable to locate a more efficient supplier for the selected product, PlusBase will process all incurred orders using the Seller's chosen AliExpress link prior to any future updates from PlusBase regarding the product quotation. PlusBase will notify the Seller if orders cannot be processed using this link (due to out-of-stock items, or the actual product provided by the AliExpress supplier does not match the Seller's product description on product listing pages) so that the Seller can actively replace it with an alternative link. If an alternative link cannot be provided, or the product remains out of stock, the order will be canceled and refunded to the Buyer, at the same time the order profit will be deducted.

5. How are cancelled orders processed?

Product variants that PlusBase cannot fulfill will be removed from your store, and any orders containing this variant will be canceled. The Seller's order profit will be processed in accordance with the Policy for PlusBase's sellers.

6. What happens when AliExpress products in my store are updated?

PlusBase will drop you an email if product variants are changed (For example, new variants are added to a product).

In case product costs and shipping fees are changed, you can check the updates in your AliExpress products, and update your sales prices accordingly.

If we are unable to fulfill a variant, we will remove it from your store and notify you of the updates via email.

7. What are the content and product listing requirements for AliExpress products on PlusBase?

Prior to the product quotation update, you must ensure that the content in your product listing matches the product description in the AliExpress product link exactly.

Following the product quotation update, the content of the product listing must be updated in accordance with the product description provided by PlusBase.

Suppose the AliExpress product listing does not meet the above requirements, depending on the seriousness of the situation, the Seller may be requested to cover all costs related to buyer compensation, remove the product from their stores, or other necessarily required actions will be taken, including but not limited to suspending/deactivating the Seller’s PlusBase accounts or holding the Seller's profit.

8. In which case a product from AliExpress cannot be set Available?

In some rare cases, we are unable to find a shipping method for your product (the product does not have the AliExpress Standard Shipping line to at least 1 of the 12 countries listed). In that case, we will take the shipping price of the cheapest shipping line with tracking available.

If the product does not have both of the above shipping line conditions, the product will not be available right away. The request will then be processed as a private request on PlusBase.

Therefore, it is highly recommended to use links of AliExpress products that include all shipping lines. If the product takes too long to become to Available, you can try another link of the same product if available.

In addition, if a product is made unavailable or removed from AliExpress, the request status will be changed to No result.

If a product is made unavailable or removed from AliExpress...
...the request status will be changed to "No result"
9. How will personalized products be handled when imported using an AliExpress link to PlusBase?

Personalized products from AliExpress must not be imported to PlusBase. In the case a personalized product is imported into PlusBase, any orders for this product will be cancelled, the buyers will be refunded, and the profits will be deducted from your Balance.

In addition, products may not contain intellectual property that is not owned by the Seller.

10. What is the maximum number of product options and variants that PlusBase can support?

Each PlusBase product can have a maximum of 3 options and 500 variants. If your AliExpress product has more than 3 options OR 500 variants, it cannot be imported into a PlusBase store. Therefore, before importing this product into your PlusBase store, uncheck any unwanted variants and options.

Read more: Understand the quota of daily product creation on ShopBase

11. Is there a restriction on the kind of products that can be sold with PlusBase?

Products must be priced under US$65 on AliExpress.
If you request a product that is priced more than US$65 from AliExpress, the product will not become Available immediately. Instead, PlusBase will need to review this product in order to provide an accurate quotation. You must wait for these products to change status to Available, same as you would when requesting a non-Aliexpress product.
Products must meet all of the required criteria in order to be sold on PlusBase. Please refer to this article on limitations of PlusBase products, and this one for a list of PlusBase restricted products.

Any existing orders containing PlusBase-restricted products, products for which we cannot find suitable suppliers, or products that are out of stock will have to be canceled and refunded to the Buyers. In these cases, the Seller will not be entitled to the profit from the orders.
Related articles

Request custom products in PlusBase
Import product from PlusBase Catalog and Private request
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