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Integrate Trustpilot with your store

Trustpilot is an online review community created for online businesses. Setting up Trustpilot on your store allows you to collect product and service reviews from customers via email after they complete their purchases. In this article, we will walk you through the process of integrating Trustpilot into your store.

The widget types will depend on your Trustpilot plan. You can upgrade your Trustpilot plan to have more types. Please visit the article TrustBox widget overview for more information.

Other common designs: You can customize this block based on your preference. Please visit the article Set up blocks on Website Builder for more information.

B. Set up Trustpilot review email invitations

Follow Trustpilot's Implement Trustpilot's JavaScript integration guide to get the JavaScript code from Trustpilot. You can skip the Complete your setup step in Trustpilot and continue with ShopBase guides below to complete your Trustpilot setup and integration with your ShopBase store.

From your ShopBase admin site, if you use Website Builder, go to Online Store > Customize > Settings > General > Additional Scripts, paste the copied code from Trustpilot to Inside <head> tag.

If you use Theme Editor, go to Online store > Preferences, paste the copied code from Trustpilot to Head section.

To get the required variants from ShopBase, paste the code below after the Trustpilot script and before the closing tag </script>.

window.sbsdk.ready(function(){
        window.sbsdk.checkout.onCompleteOrder(function(payload) {
            const order = window.sbsdk.checkout.getOrder();
            let productSkus = [];
            let products = [];
            for (let item of order.items) {
                productSkus.push(item.product_sku);
            }
            for (let item of order.items) {
                const url = window.location.host + '/products/' + item.product_title.trim().replaceAll(' ', '-');
                products.push({
                    sku: item.product_sku,
                    name: item.product_title,
                    imageUrl: item.image,
                    productUrl: url
                });
            }
            const trustpilot_invitation = {
   			    recipientEmail: order.email,
   		    	recipientName: window.sbsdk.checkout.getOrder().shipping_address.first_name,
   			    referenceId: 'Order ' + order.name,
   			    source: 'InvitationScript',
   			    productSkus: productSkus,
   			    products: products,
  		    };
  		    tp('createInvitation', trustpilot_invitation);
        })
    })

Click Save.

Refer to this article for more information on our built-in Product review app and how to import reviews to your store.

After completing all the steps in section B to integrate Trustpilot with your store, you can test the results to see if everything is working properly by following the steps below:

In Trustpilot Business, go to Settings > Time & delivery.

In Send a service review invitation, choose 0 days after your customer's order.

After you've verified the integration's results, you can adjust this setting back to your preference.

Place a test order on your store. Please refer to this article on how to place a test order on ShopBase, and this article on how to do so on a PrintBase store.

After your order is completed, a review email as below will be sent to your order email to show that the integration is successful.

Now it is ready to automatically send customers a review invitation after a purchase from your store.

Additional scripts added to the store will NOT load on the checkout page for security reasons and to prevent payment interference. Use ShopBase’s built-in tracking and integrations instead.

Add codes of other tracking tools to ShopBase store
Overview of Preferences
Overview of Product reviews

Updated on: 27/03/2025

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Integrate Trustpilot with your store

In this article

A. Display Trustpilot widget in your store

B. Set up Trustpilot review email invitations

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